1864 results found

1. able to change font to bold in tasks

   it would be good if certain words or phrases could be highlighted in a task or made to bold font so that it stands out in the message.
   Especially important as tasks can not be linked to an arrival or departure date or set up as a recurring task (i.e. every week on a monday)

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Approved company accounts for invoicing

   In some properties, invoices should only be issued to companies/TA's that have been approved by headoffice (as its risky to issue invoices to some companies, who have a bad payment track record).

   Currently we have a right "issue invoices", but this does not take into account whether that account is able to be posted against, and will allow users to close any invoice against that company, creating a risk that clients will not pay their invoices. This is quite common in our industry.

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   1 comment  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

3. Ad a note on a credit nota

   My accounting is asking me to ad a nota on our credit nota.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. Count in Bill as package shows the breakdown of fees

   Currently on the bill, when you bill as package the count will show "1x the total amount" of the product or service.
   This count should show breakdown of the fees and then in the total column there should be the total amount.
   ie. 1x100€ + 1x120€ + 1x100€ in the count and 320€ in the total.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

5. Exclude companies in the Bills & Invoices overview

   Bills & Invoices has an option to search for company's open bills, but sometimes I wish I could exclude a company from the current list of open invoices view. For example, we know that Booking.com send us the money for the open bills, so excluding those invoices would help to have a better overview of the actual invoices.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

6. Add turnaway reason in reservation screen

   On the reservation screen, if the reservation is not saved (guests changed his mind for a reason) I want to be able to enter a turnaway reason: Price too high, room type not available...

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   idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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7. Can we have unique "favicons" to help distinguish between MEWS.li and help.MEWS.com?

   Currently the favicons in the browser tabs look the same for these two sites, which makes navigating between multiple tabs longer than it should (say you have 2 help pages open and 2 MEWS tabs - jumping between them can be tedious since the tab (fav)icons are the same.

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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

8. Configuration setting which allows us to Swop number of adults in reservation screen van low to high

   Configuration setting which allows us to Swop number of adults in reservation screen van low to high.
   By default its set to highest number of users, while our business services predominantly 1 persons in dorm types.
   We notice many wrong bookings are made, since its set by default on 1.

   Could we please get a choice on whether we display 1 adult before 2 adults.

   2 votes

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   idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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9. Add reservations states to space assignment form

   I would like to be able to prioritise which spaces need to be cleaned first when assigning spaces to my employees.

   Please may you add the filters for example dirty departed and departing in space assignment form.

   2 votes

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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

10. OGM numbering

    OGM issue
    1 What is an OGM
    OGM is a structured reference used with wire transfers and supported by all banks in Belgium in the form of: +++090/9337/55493+++
    This reference is used by the hotels to process the bank payments automatically

    2 Structure
    If you strip the + and / from the example +++090/9337/55493+++ you get 090933755493

    The first 10 digits are typically the invoice number 0909337554. This could be a combination of invoice number and financial journal, or any other combination, but the invoice number is commonly used and should work for most of the customers.
    Of course if the invoice number gets reset each year, you could have the same reference for different transactions. To prevent this scenario you could put the current year in the first 2 digits and use the rest for the invoice number.

    The last 2 digits form the control amount: this is the modulo 97 of the first 10 digits. So 0909337554 gets divided by 97 and the rest will be the last 2 digits: 93
    There are 2 exceptions:
    • if module 97 is zero, 97 is used
    • if module 97 only consists of 1 digit, an extra 0 is padded to the left
     
    3 Use in a PMS
    • This OGM reference should be automatically created when an invoice/bill is created and stored in the database.
    • This field should be at all times printed on the invoices (below example from winner😊)

    • This field should be available for accounting interfaces for Mews in the connector api function Bills/getAll:
    o either in the Bills section:

    o or in AccountingItems section (type Payments):

    OGM issue
    1 What is an OGM
    OGM is a structured reference used with wire transfers and supported by all banks in Belgium in the form of: +++090/9337/55493+++
    This reference is used by the hotels to process the bank payments automatically

    2 Structure
    If you strip the + and / from the example +++090/9337/55493+++ you get 090933755493

    The first 10 digits are typically the invoice number 0909337554. This could be a combination of invoice number and financial journal, or any other combination, but the invoice number is commonly used and should work for most of the customers.
    Of course if… more

    2 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

11. Sería muy interesante que se pudiesen mover las reservas aún después de haber hecho el check in sin necesidad de partirla
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

12. Rooms with checkout on same day must be near to each other (good for effektive Housekeeping)

    Rooms with checkout on same day must be near to each other, this would be good for an effektive Housekeeping. Can be optimized by booking.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

13. cash report

    I need a report that shows me the cash payments in a day and what the items they were charged against

    2 votes

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    1 comment  ·  Finance management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

14. Creating Invoices for external clients

    When creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this is obviously incredibly time consuming. The request will be to please add that number automatically to the billing section without having to copy and paste it. Saving us time and Pam will be very happy with you guys.

    When creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this is obviously incredibly time consuming. The request will be to please add that number automatically to the billing section without having to copy and paste it.… more

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    idea to upvote  ·  Josef Lapka responded

    Review of Mews Search starting and in exploration phase

15. groups
    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Edit…  ·  Delete…  ·  Admin →
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16. Ajouter des colonnes avec le nombre de chambres bloquées et réservées dans la liste de tous les blocs.

    Bonjour,
    Il serait pratique d'avoir des colonnes de plus avec le nombre de chambres bloquées et réservées quand on sort une liste des blocs (groupes). Cela permettrait d'avoir l'information rapidement. Nous n'aurions plus besoin de consulter individuellement chaque bloc, chaque groupe pour obtenir cette information. Merci.

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    idea to upvote  ·  0 comments  ·  Group management  ·  Delete…  ·  Admin →
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17. Wish for improved color contrast for "Check-out Today" vs. "Check-in Today

    Hi Mews team!

    We would like to request a minor adjustment to the color coding on our reservation timeline to improve our daily workflow and reduce manual errors.

    The Issue:
    Currently, both "Check-out Today" and "Check-in Today" use a very similar shade of blue. When the booking department and reception team is assisting guests with stay extensions or late check-out requests, it is difficult to distinguish between a guest who is due to depart today and the guest who is to arrive when looking at the same room to checkin and out of. This occasionally leads to mistakes when selecting reservations directly from the timeline.

    The Request:
    We would like to make the distinction between these two statuses more visible by adjusting the brightness and/or darkness of the blue shades - similar to how we currently distinguish between "In-house" and "Checked out" statuses of dark.

    Current Color Logic (for reference):
    - Green: Online Check-in
    - Orange: Check-in Missed
    - Purple: House Use
    - Dark Gray: In-house
    - Light Gray: Future / Checked Out
    - Same blue: Check-out Today & Check-in Today

    Goal:
    The current color scheme works well, so we don't want to change the colors entirely. We simply need the two blue nuances to be distinct enough that a staff member can tell them apart at a glance on the timeline more easily.

    Could you please let us know if it’s possible to tweak these hex codes to create a clearer visual hierarchy?

    Best regards,
    Louise Milling & Michelle Jensen from Bühlmann Hotels

    Hi Mews team!

    We would like to request a minor adjustment to the color coding on our reservation timeline to improve our daily workflow and reduce manual errors.

    The Issue:
    Currently, both "Check-out Today" and "Check-in Today" use a very similar shade of blue. When the booking department and reception team is assisting guests with stay extensions or late check-out requests, it is difficult to distinguish between a guest who is due to depart today and the guest who is to arrive when looking at the same room to checkin and out of. This occasionally leads to mistakes when selecting… more

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    idea to upvote  ·  0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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18. Expand on "Responsibility" & Offer to Employee Permissions

    Expand the "Responsibility" section so it can also function as a restriction layer, not only a notification feature.

    Current:
    **Offer to Employee = All employees have access and visibility into the service, which they can sell/post. It does not offer "exceptions".

    **The responsibility section in the service is mainly for Notifications or Tasks.

    Desired behavior:

    Add a configuration option in Service Settings:
    “Restrict service management to the responsible department/user only.”

    When enabled:

    Only staff or user groups assigned as Responsible can:
    Sell the service
    Modify service orders
    Manage related items/products

    Non‑responsible staff:
    Can view the service (configurable), but
    Cannot sell or alter it

    Expand the "Responsibility" section so it can also function as a restriction layer, not only a notification feature.

    Current:
    **Offer to Employee = All employees have access and visibility into the service, which they can sell/post. It does not offer "exceptions".

    **The responsibility section in the service is mainly for Notifications or Tasks.

    Desired behavior:

    Add a configuration option in Service Settings:
    “Restrict service management to the responsible department/user only.”

    When enabled:

    Only staff or user groups assigned as Responsible can:
    Sell the service
    Modify service orders
    Manage related items/products

    Non‑responsible staff:
    Can view the service (configurable), but
    Cannot sell… more

    1 vote

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    idea to upvote  ·  0 comments  ·  User management  ·  Delete…  ·  Admin →
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19. Ability to Customize Counters at the Service Level

    Clients would benefit from the ability to assign or customize counters at the service level rather than just at the property level. Today’s setup only allows counters to be selected from a property‑wide dropdown, which introduces avoidable human error and operational inefficiencies.

    Problem

    • Counters are defined at the property level, meaning all services pull from the same shared list.
    • Staff must manually choose the correct counter from a dropdown when posting charges.
    • This manual selection is error‑prone, especially for properties with many outlets, departments, or revenue streams.
    • Incorrect counter selection leads to downstream reporting and accounting discrepancies that require time‑consuming reconciliation.

    Proposed Enhancement
    
    Allow counters to be configured directly at the service level, enabling each service to automatically apply the correct counter without manual selection.

    Value & Impact

    • Reduces human error by removing the dependency on staff choosing the correct counter, especially when a special counter is necessary in the operations.
    • Ensures consistent and accurate financial reporting, especially in multi‑outlet or multi‑service environments.
    • Improves operational efficiency, lowering training needs and simplifying day‑to‑day posting.
    • Supports cleaner revenue segregation, particularly for integrations and departments that rely on precise counter mapping.

    As properties continue to expand their service offerings—F&B, spa, retail, activities, Laundry Services, add‑ons—the current counter structure requires a bit more flexibility. Service‑level counter assignment would directly support scalability while preserving data integrity.

    ---

    Clients would benefit from the ability to assign or customize counters at the service level rather than just at the property level. Today’s setup only allows counters to be selected from a property‑wide dropdown, which introduces avoidable human error and operational inefficiencies.

    Problem

    • Counters are defined at the property level, meaning all services pull from the same shared list.
    • Staff must manually choose the correct counter from a dropdown when posting charges.
    • This manual selection is error‑prone, especially for properties with many outlets, departments, or revenue streams.
    • Incorrect counter selection leads to downstream reporting and accounting discrepancies that… more
    1 vote

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Edit…  ·  Delete…  ·  Admin →
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20. Adjust maximum occupancy for a room categorie on specific days

    We have quite some festivals in our area. To reduce the risk on parties in our hotel, I want to reduce the maximum room capacity to 2 guests for rooms which usually could host upto 5 persons.
    In my previous PMS we had rate plans per occupancy which we could close down.
    Can you create a restriction for this? Or in de occupancy report?

    1 vote

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