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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2219 results found

  1. rates including breakfast also possible by default

    12 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. On mobile / smartphone: Display extended version of reservation module

    On smartphones, the extended version of the reservation module is not visible. By "extended version of the reservation module", I mean the right hand side when you open a reservation in Commander. It would be nice to be able to see it on mobile as well.
    Screenshot: https://photos.app.goo.gl/qoaPvdwLovP2QFw29

    9 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Upgrade Urban Deluxe and Urban Extra

    We zouden graag zien dat een DELUXE kamer of een Urban EXTRA kamer niet geupgrade kan worden naar een triple. Dit is namelijk nooit een upgrade want deze type kamers zijn ruimer en daar betalen mensen voor.

    7 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Add Operator Check in Statistic to Reservations widget on Mews Dashboard

    Mews does not provide the number of check-ins completed using the Mews Operator, In the reservations tile on the Mews dashboard a number of statistics are displayed in a widget. It would beneficial to add the number of Operator / kiosk check-ins to this widget

    28 votes
    2 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  5. Show rate description also in group confirmation (grouped per rate type)

    11 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Flexible rooms: from 4-pers easily to 2-pers room & other way around

    We have two 4-persons private rooms. During the week, we have more request for 2-pers rooms. Is the following possible:

    Making a room 1a and 1b. Room 1a is e.g. the 4-pers room, 1b is the 2-pers room. If room 1a is booked, that room 1b will automatically be closed and the other way around. So the price for room 1a is based on 4-persons and the price of room 1b is based on 2-persons. The possibility to close one of the rooms yourself in advance should still apply of course to manage your rates & availability as efficient as…

    18 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. Customized Bills & Invoices

    Add more flexibility to how bill and invoice documents should appear to the customer.

    307 votes
    idea to upvote  ·  44 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  8. Show alert, block creation of double names in accounting category and services

    Show alert, block creation of double names in accounting category and services

    12 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  9. Easy profile switch button for employee

    making multiple log in able for employee and to easily switch between active accounts

    7 votes
    0 comments  ·  User management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. Add Room Number to Payment Report

    This makes cashing up easier and helps with our current back office accounting procedures

    12 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  11. voucher field in the first step of reservation screen

    In order to start a reservation office for the several hotels in one destination, we would like to see and compare voucher rates of all hotels to offer the guest the best fitting room.
    That would work, as soon as we have the possibility to put in the voucher in the reservation screen before we choose the hotel from one destination.

    12 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  12. Guest profile Invoice print out

    Sometimes is crucial for us, to improve time assistance, to have a button action to just print out all invoice that belongs to a guest profile, like a summary without having to print one by one separately.

    7 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Change confirmed state to optional

    Once a reservation has been confirmed in Mews, it is currently not possible to change that status to optional. Rather, the user must delete and recreate this reservation as optional in order to do so. Introducing the functionality to edit reservation status could help your front office simplify booking changes as they could update those details directly from the reservation module.

    380 votes
    idea to upvote  ·  21 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  14. Hide email addresses in the new message with guest function

    I would like an option in my user profile to hide my email address for other members of my company. Those email addresses are visible in the chat with guests window.

    11 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Hide FTP credentials

    In terms of security it would make sense to hide the credentials of the FTP export target. Furthermore it would make sense to add the protocol to the URL field (i.e default value ftp://ftp.***.***).

    7 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Failed automatic settlement will do a cancellation posting on the billing

    If the automatic settlement fails for one reservations for whatever reason, it would be great to have an automatic posting of cancellation fee on the billing.

    17 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. Smart detection of tasks

    So we have tasks and we can filter them out with departments. But I think it would be a nice touch, when you are going to tasks, it would predict department you are assigned to, and will show this by default, without filtering it out.

    31 votes
    idea to upvote  ·  3 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  18. Selecting the reservation number with a double click

    When double clicking on the reservation number, it also selects some text next to the reservation number.
    In the daily use, you often have to copy the reservation number, so it's much easier and faster if you can do it with a double click.
    I recorded two videos to demonstrate what I mean:
    https://photos.app.goo.gl/biMrNKNY2Q9PAvnu5
    https://photos.app.goo.gl/531cf6LRUL5APxbP9

    10 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  19. When choosing a rates option from a column in commander, please also put lowest rate first.

    We have set up different rate types for 1/2 use and 3/4 use per room. The the 3/4 use option is alway first shown, when making a reservation in commander. We would prefer 1/2 use first shown.

    10 votes
    1 comment  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. Multiple room booking, implement different names informed by booking.com

    NR Bookings made via booking.com with different guestnames are not taken over in Mews. If you do yourself, and delete bookers name, payment information dissapears. How to implement other name in single room without changing payment info?

    23 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?
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