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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1997 results found

  1. When you add a product you cannot see the bill balance. Posting a new charge or adjustment to close the bill becomes unnecessarily inefficient. I'd like to propose moving the bill balance, the add product sidebar, or displaying the bill balance in the sidebar for easier reconciliation. Just not great UI.

    1 vote

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  2. we would like to ask for guidance regarding the handling of Business Packages, as we are currently facing significant operational challenges in daily use.

    From our perspective, the key requirement is that the Business Package is displayed as one single bundled item
    both in the PMS from a staff perspective
    and in the kiosk view for guests

    It should not be split into individual components such as wifi, drinks or food.

    Current situation
    On the final invoice, the Business Package is displayed correctly as one bundled position.
    However, in the operational PMS view, the package is broken down into multiple…

    2 votes

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  3. Right now, Mews does not allow unassigning a space without reassigning it to someone else. I need to be ability to unassign a space without reassigning it to someone else.

    2 votes

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  4. When creating a new profile to associate with a bill or to issue the bill on the company during check out it takes very long for a new company profile to be available for selection as company owner or associated profile. Sometimes it takes several minutes for the company profile to become available in the input fields!!!
    This is unacceptable for most guests and unnecessarily prolongs and delays the checkout process.

    26 votes

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  5. It would be great if it was possible to view the product checklist in the Mews mobile app.
    Then we do not have to print the list (save the planet) and the list is always updated

    6 votes

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  6. We need to send a confirmation of the block reservation to the booker, where cancellation policy is attached.

    6 votes

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  7. Nous aimerions, lors de l'utilisation d'un bloc de disponibilité pouvoir supprimer dans le moteur de réservation spécifique à celui-ci l'accès au produit du service réservable.

    Exemple : laisser le choix aux clients classique via la moteur de réservation d'ajouter le ménage de fin de séjour.
    Mais ne pas faire apparaitre cette option sur le moteur de réservation spécifique à un bloc de disponibilité.

    1 vote

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  8. Request for a room allocation strategy prioritizing rooms with the longest vacancy periods. This approach helps reduce unnecessary housekeeping costs and supports Legionella prevention.

    28 votes

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  9. In other systems we had before we could see in the mobil versjon who created the task and who have updateded it. it would be greate if we could see it in the mews app aswell. I can see that in mews desktop versjon i can see this info, but its much better to have it in the app aswell since our technical department only take with their phone when they go out to do a task.

    1 vote

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  10. Possibility to change the time when a room is moved to status check-in missed

    2 votes

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  11. When you dowload an excel rooming list from a group reservation, all reservations are shown in a random order on the excel sheet, and this is not possible to change! Preferably I would like to at least have the reservations sorted by arrival date, but that is not the case right now. It would be good if the default sorting was the arrival date. Or it would be even better if you could change the sorting yourself however you like, but right now since the excel sheet is locked it is not possible. Please look into this.

    13 votes

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  12. A refresh button to refresh the page working on. There are times edits are made and one needs to click out of the page and back onto it in order to see the change.

    3 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  13. Currently company profiles are added to guest profiles automatically. This should be optional via a tick box. In our case guest' are not always booking via the same company (rate).

    20 votes

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  14. Oft buchen Firmen nach Kalenderwoche. Es wäre leichter das Datum zu finden, was gewünscht ist, wenn auch die Kalenderwochen angezeigt werden würden in der Zeitleiste.

    1 vote

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  15. Currently, Mews does not allow users to transfer space categories to different bookable services; instead, users have to be manually recreated in the new service. It would be beneficial and useful if we could create a transfer process (Rates, Products included)

    1. Operational Efficiency

    • Eliminates the need for manual recreation of space categories, rates, and products, saving significant time for property managers.
    • Reduces human error during manual setup, ensuring consistency across services.

    2. Scalability and Flexibility

    • Makes it easier for hotels to reorganize or expand services (e.g., moving rooms from “Accommodation” to “Event Spaces”) without disrupting existing configurations.
    • Supports multi-service…
    3 votes

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  16. It would improve efficiency if we could create a batch of bookings for the same or different company, all at once, by just choosing the dates we need, and then just repeating that same pattern of rooms needed for all bookings. To be able to assign an individual customer to each would be preferable, like being able to create a new customer for each different date, in a faster way.

    Creating group bookings one by one is very tedious and takes a long time, and for properties that hold various groups a day or a week, this would definitely be…

    1 vote

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  17. It would be nice to turn around to guest journey in the booking engine, so the guest are presented for the different prices and/or packages first and then then can select which room type they would prefer.

    Adding a calendar to show prices would also be great.

    9 votes

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  18. Summary of the Issue

    During check-out, we frequently face the problem that POS receipts (e.g. from MEWS POS or other integrations) cannot be properly split across multiple rooms or guest invoices.
    This is because identical POS items are automatically merged into a single billing item (e.g. multiple grape juices combined into one position).

    Once merged, this item cannot be split afterwards and can therefore only be settled on one invoice.
    The only workaround is to manually calculate and allocate amounts across different payment methods, which is time-consuming and error-prone.

    In contrast, bookable services (e.g. breakfast) are handled as individual, divisible…

    1 vote

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  19. We would like to find the clients' reservation when searching for the organizer in the search bar

    29 votes

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  20. Bonjour,
    Il serait pratique d'avoir des colonnes de plus avec le nombre de chambres bloquées et réservées quand on sort une liste des blocs (groupes). Cela permettrait d'avoir l'information rapidement. Nous n'aurions plus besoin de consulter individuellement chaque bloc, chaque groupe pour obtenir cette information. Merci.

    1 vote

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