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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2195 results found

  1. Zurzeit sind nur Reservationsnotizen im Mews-App ersichtlich. Dabei fehlen aber die Notizen vom Gast (z.B. wünscht zwei Kissen). Ist es möglich, dass die Gästenotizen mit der Rubrik "Housekeeping" auch auf der Mews-App hinterlegt sind? Somit muss die Rezeption die Notizen nicht jedesmal kopieren.

    11 votes

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  2. Allow clients to be able to custom-select different rate codes for a reservation via the "Change Rate" field in the Pricing TAB by adding a date picker feature.

    1 vote

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  3. We’d like the flexibility to define different cancellation policies per room category, without creating separate rates.
    Example:
    - Standard Room: free cancellation up to 7 days before arrival
    - Suite with Sea View: free cancellation up to 14 days before arrival

    Both should be part of the same rate, shown consistently across booking channels and internal systems.
    Maybe as a rule?

    Thank You!

    1 vote

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  4. Is it possible to change the number of items on the product checklist to, for example, 250? Currently when we switch pages the system slows down, so it would be great to have all items on one list for a smoother operation.

    1 vote

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  5. Is it possible to add a consumption date in the invoice preview for the products and services?
    To see the consumption details we need to "print” the invoice to see the overview.
    It would be more optimal to have it visible on the invoice preview.

    1 vote

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  6. In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

    1.Add notes to the "Overview by date (no reservation details)" invoice format 
     
    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

    When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was…

    1 vote

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  7. In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

    1. Add notes to the "Overview by date (no reservation details)" invoice format    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

    When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was…

    1 vote

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  8. Da die Standard Quellen nicht immer Sinn machen, wäre es toll, diese individuell pro Betrieb anpassen zu können.
    Z.B.
    E-Mail/Telefon
    Webseite (MEWS Booking ENgine verknüpfen?)
    Homelike
    Homegate
    Airbnb

    1 vote

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  9. hi,
    some of our cooperating companies have different billing addresses under the same name. At the moment the billing address is taken from primary address (which is the last added address). Can you enable: a) changing the primary address within company profile or b)choosing company address during the billing process?

    2 votes

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  10. Rechnung herunterladen Knopf / Download Invoice button

    Bei Übersicht direkt die Möglichkeit die Rechnungen zur herunterladen ohne immer eine Tab öffnen zu müssen.

    1 vote

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  11. Hi, we need to filter by last name, but the export only contains first and last name in one cell, so we can only filter by first name.
    It couldn´t be to difficult to make a change, couldn´t it?

    20 votes

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  12. When you post a product to a bill you have the possibility to add a "note" that is shown on the product on the invoice. However, once posted, you can not add a note afterwards or edit the note. Then you have to remove the product and add it again to write a new note! It would be better if you could jut edit or add a note after the product is posted on the bill.

    3 votes

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  13. Proposal: Standardization of Reports

    Inconsistent Data Presentation:
    Reports are currently displaying different data sets.

    Varying Criteria:
    Not every report uses the same criteria to present data, leading to discrepancies.

    Divergent KPIs:
    As a result, each report shows different key performance indicators, depending on the data and criteria used.

    Risk of Misinterpretation:
    These inconsistencies can lead to confusion and may result in misleading statements or incorrect insights.

    Harmonized Reporting:
    My goal is to harmonize all reports so that every report shows the exact same data. Since all the data originates from the same source, there should be no discrepancies between reports.

    2 votes

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  14. Is it possible to consider not making this field mandatory to set the number of days, especially if the property wishes for their integration to default all space status changes, and Mews not to be the one changing the space to Dirty automatically.

    If it must be mandatory, it would be useful if properties using "Housekeeping Integrations" could select their integration in a drop-down menu from that field to indicate that Mews will not automatically change the status of the space. The clients can revert back to Mews and Set the number of days as needed.

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  15. Gäste mit Kostenübernahme-Erklärung von Ihrer Firma sollten am Terminal ohne weitere Zahlungsaufforderung einchecken können

    5 votes

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  16. Sería muy útil poder generar un informe de "Estado de los Espacios" que ofrezca las siguientes opciones:

    1. Poder imprimirlo en horizontal (el .pdf se genera automáticamente en vertical y eso comprime la información y dificulta su lectura para el servicio de limpieza)
    2. Poder ocultar nombres de la reserva/huéspedes (por privacidad/protección de datos)
    3. Que aparezca algún gráfico que permita leer más fácil si hay una salida/entrada, bloqueo, libre, sucia, LCO, etc.
    4. Que se pueda ver la fecha de entrada/salida, duración de la estancia y cuántos días le quedan.

    Para nuestro trabajo diario es imprescindible, sin embargo, debido a que el informe…

    1 vote

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  17. Add additional features to the graph, allowing users to see future projections about occupancy directly on the dashboard. It typically displays only the current week (7-day).

    2 votes

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  18. Currently if a guest has a reservation with more than one bookable service, let's say a room and a parking spot, they cannot get a Digital Key for the room.

    The guest should always be offered a Digital Key when enabled on the property and the space, regardless of what other bookable service they have on the same reservation group.

    1 vote

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  19. Just heard from MEWS premium support that it is not possible to apply a non refundable full deposit policy(For all Rates/Levels) to a certain date or date range for a special event. This is possible with other PMS providers so please could I ask for this feature to be created.

    1 vote

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  20. It should be possible to set the order of the rates yourself in the reservation form. At the moment it is apparently incomprehensibly coincidental.

    The ordering works in the settings but not in the reservation form.
    It is very annoying when you have to open the dropdown menu every time because the most booked rate is not displayed first.

    30 votes

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