2195 results found
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Not be able to check in to a dirty room
We are struggling with late check in after the front desk staff has gone home.
for example, a person books 21:00 arrives 23:00 but the front desk went home 20:00.
The guest got assigned to a dirty room and the kiosk lets the person check in.
Would like MEWS to assign the guest to inspected rooms first. And stop the guest to check in to a dirty room.3 votes -
Granular Space Changes Report
A report that is exportable and can be filtered to display all space/room changes at different stages of the reservation, especially for Confirmed and Checked-in.
**The Action Log displays space changes but does not allow the user to define reservation state.
1 vote -
Automatic change of cleaning status for parent rooms
The cleaning status of the parent room should also change automatically if the parent room is booked with two seperate reservations. F.e. If both reservations checked in -> parent room should change to same status of both reservations. The same applies if both rooms have been checked out.
At the moment housekeeping has to change the status of the parent room manually.1 vote -
Make it easier to see how many guests are present on any one night
It would be far easier for management to see how many guests are present on any one night but having a simple sum total formula added at the base to see total occupants. It takes forever to click on every room, look to the right, log th number, then onto the next room and manually add up the occupants for all the rooms. Next to the customers name on the timeline it could also hold the number of occupants for that room/property so it can bee see at a glance instead of actually clicking on each room.
Each booking currently…
1 vote -
Include notes in the rebates report
We would like to receive the rebates report with the notes of our employees why they have cancelled the article. Now you can not see the notes and makes it hard to control voidings.
1 vote -
historical reports for past groups
Historical reports for past groups that show their pick-up, average rate, and total revenue.Historical group reports are important to most hotel’s performance. It is also needed on a weekly basis to complete the STR report for the previous week.
1 vote -
Minibar - Autoassign responsible department when posting POS in Mews app
When Housekeeping posting minibar-products from Mews app it should be able to choose a default on responsible department so they don't have to fill it out every time
3 votes -
Option for "Start check in X minutes before arrival time"
When using digital solutions and integrations, accurate timing is crucial.
In Mews, the selected arrival time does not always match the exact check-in time when using automated check-in. Sometimes, there can be an additional delay of up to 10 minutes before the reservation is fully checked in, causing issues—for instance, when promising guests "check-in at 3 PM" and having an automated flow dependent on the exact check-in time.
By implementing an option like "Start check-in X minutes before arrival time," each property could individually accommodate this delay, significantly improving the guest experience.
4 votes -
Book ROH for group reservations
Possibility to book ROH (run of house) for group reservations
19 votes -
No post
Can we please create a feature to block room charges for so no one can add any unnecessary charges to rooms
Right now, we are only commenting on bookings that should be on a no post basis, but of course there is human error at one point or another and it is sometimes easy to miss the comment especially when there are multiple information on the booking, and we end up not getting paid for these services sometimes
19 votes -
Functionality to stop overbookings
Our establishment has to deal with numerous overbookings and, following discussions with your support team, we were told that Mews does not have any features designed to prevent this situation. Overbookings are a nightmare for responsible hoteliers, who have to find alternative accommodation at their own expense if no solution can be found internally, and they have a negative impact on the satisfaction of the guests affected. It would therefore be more convenient for everyone to develop a feature that handles the following scenario: if only one bed or one room is available and several customers attempt to book simultaneously,…
1 vote -
Separate present and future bookings automatically on bills
Even though you can manually move future bookings to a separate bill it would be really useful if Mews did this automatically. It sometimes gets missed by reception and charged by mistake.
121 votes -
accounting report - consumed date
In the “Accounting report” we do not have any information about the actual date of when the service was provided. Is it possible to add an information about the original date of consumption?
1 vote -
Raumstatus ändern
Es wäre toll, wenn man mehrere Zimmer out of order setzen könnte und nicht jedes einzelne Zimmer sperren muss. Es geht um die Sperrfunktion, die in der Zeitachse sichtbar ist.
5 votes -
Streamlining Payment Entry During Reservation Creation
It would be much more efficient if we could add a new payment method directly while creating a reservation—without needing to first create a profile or open a separate tab. Many of us finalize reservations without a payment method initially, so having this option in the same workflow would really streamline the process.
Thank you!
1 vote -
Report for product cancelations including reason
We have a mandatory field for canelationreason when we cancel a product, but there is no report for checking this proccesses.
We need a report sorted by products with reason, guest name, booking date and cancellation date etc.
As it is now, checking is extremely time-consuming because you have to search for everything individually.19 votes -
Deactivate space category
Allow user the ability to deactivate space category when needed
2 votes -
Report of pending payment filtered by guests in house
In order to have a control of the client in the hotel for their extras, we need a report with pending payment but only the client who are in the hotel, no futur client.
1 vote -
Tableau de bord - affichage
Ce serait pratique d'avoir le montant des factures dans le tableau de bord d'un client. Aujourd'hui on se retrouve avec plein d'info :Propriétaire
Type de profil
Client
Société
Numéro de TVA du propriétaire
Émis
Date d'échéance
Payé
Rappel envoyé
Statut
NotesMais pas le montant.
1 vote -
issue a proforma for a block without any picked-up reservations
It would be nice to provide the proforma invoice when a group block is confirmed to share the initial preview without any picked-up reservations.
8 votes
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