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8 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Jean-Philipp SPIESS
commented
We would like to be able to only enforce „Balance Check“ at check out. So enforce payment for open bills (except company bills) at checkout, but do not require a credit card or payment at check-in at all.
Jean-Philipp SPIESS
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115 votesJean-Philipp SPIESS
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An error occurred while saving the comment Jean-Philipp SPIESS
commented
Rather lock session instead of log out. See https://feedback.mews.com/forums/918232-property-operations-pms/suggestions/48763490-automatic-lock-session
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2 votesJean-Philipp SPIESS
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3 votesJean-Philipp SPIESS
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21 votes
An error occurred while saving the comment Jean-Philipp SPIESS
commented
See also this thread in mews community: https://community.mews.com/dach-based-customers-42/mailvorlagen-1863?postid=8918#post8918
Jean-Philipp SPIESS
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8 votesJean-Philipp SPIESS
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10 votes
An error occurred while saving the comment Jean-Philipp SPIESS
commented
When adding a payment card to MEWS via ChannelManager integrations the provided card should be validated (without charging or preauthorizing) by stripe. As far as I know stripe is able to make a basic validity check and initial estimate of reliability (for fraud prevention) once a card is added. That result should trigger an alert or task to manually check card validity or look in more detail on the respective reservation. This would allow to filter out possible fraudulent reservations at the time of booking.
Jean-Philipp SPIESS
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8 votes
An error occurred while saving the comment Jean-Philipp SPIESS
commented
Another possible use of AI: create tasks and notes based on reservation details: for example if occupancy requires extra bed setup or extra/Packages have been requested create corresponding notes and tasks attached to the reservation…
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16 votesJean-Philipp SPIESS
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24 votesJean-Philipp SPIESS
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221 votes
Hi there! Thank you for your feedback,
We’ve set this idea as one to be upvoted and updated the category to “Operations”.
Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.
Jean-Philipp SPIESS
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8 votesJean-Philipp SPIESS
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An error occurred while saving the comment Jean-Philipp SPIESS
commented
Yes, it should be possible to specify, or at least it should be easily viewable, which data is stored for how long.
Due to the GDPR, data should only be stored for as long as it is required by law or due to civil law obligations. -
56 votes
An error occurred while saving the comment Jean-Philipp SPIESS
commented
The question how to download the PDF invoices is often asked in the community.
If it's a legal requirement to save/archive the PDF as it was sent to the guest or printed for the guest, then MEWS should do that in a compliant way and allow easy bulk retrieval if required by authorities or auditors.
There is no point in manually downloading and saving them - they should stay in the system unless needed.
Also in this context the question of storage period arises - there is no way to set a storage policy in MEWS. No one knows or can decide how long what data is stored... -
9 votesJean-Philipp SPIESS
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3 votes
An error occurred while saving the comment Jean-Philipp SPIESS
commented
Also in the other mail templates, especially in "before start" and "before start reminder" please!
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4 votesJean-Philipp SPIESS
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6 votesJean-Philipp SPIESS
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An error occurred while saving the comment Jean-Philipp SPIESS
commented
We use https://nssm.cc/ as a wraper for the mews connector.
Works very reliably since about a year.
However, I agree that it's not state of the are to not support it out of the box... :-) -
6 votesJean-Philipp SPIESS
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2 votesJean-Philipp SPIESS
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173 votesJean-Philipp SPIESS
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An error occurred while saving the comment Jean-Philipp SPIESS
commented
If you ever redesign the templating system, try to make it possible to separate content from styling. At best it would be great to have a three tiered cascading templating system:
1. General CSS Styling (a separate field valid for all email templates to quickly and consistently change styling)
2. Generall company information content (like Logo, legal footer), to facilitate fast and consistently key corporate ID and legal requirement parts - one field for all templates
3. actual content - this is of course individual to each template - it resembles the content that we currently have minus the header and footer parts
https://community.mews.com/how-do-i-2/kiosk-balance-check-only-at-checkout-2168?tid=2168&postid=10561#post10561