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Customizable Online Check-in requirements

As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.

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Jenny Närhinen shared this idea  ·   ·  Report…  ·  Admin →
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on the roadmap  ·  Adminjames.taylor (Admin, MEWS) responded  · 

Hi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.


This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.


We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this in the coming months.


Thank you for your continued feedback.

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  • Tomáš Antol commented  ·   ·  Report

    We had a feedback when the guest did not proceed with an online check-in, because he already paid for everything upfront through booking.com and didn't want to share his card details. This might be one of a kind thing, or it could lead to a situation when we would consider customizing the requirements. However having that option would be surely nice.

  • Matt commented  ·   ·  Report

    Being able to customize the online and kiosk check in process to include ID/Passport is ideal for us but not part of a legal obligation so currently its unavailable.

  • Kathlyn Voss commented  ·   ·  Report

    We need this exactly for the legal requirements! -> the nationality is a mandatory. we have to report this!! And the "dear" would be very important for us too. Our PMS before MEWS had that too.

  • Daniel Vondráček commented  ·   ·  Report

    I couldn't find to add it on the reg.form, in Mews the possibility I can see, but not on the form. Am I right that it is still not possible to be visible for guests writting on the printed form?

  • Frank Tuhusula commented  ·   ·  Report

    Currently, it is possible to adapt our registration cards in MEWS. However, if we do so, the registration card that a guest sees during their online check-in does not change. Both registration cards should be similar with the same data required.

  • Mariusz Siwkowski commented  ·   ·  Report

    during check in (at reception, kiosk or online) or online check-out there need to be the option to fill in the business address.
    At the moment there is only the possibility to add the personal address.
    (online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)

  • Sandra Mayer commented  ·   ·  Report

    It would be helpful, if the guests could fill out their company address directly at check in (registration form) with the mews operator.
    Also the same for the online check in is a company address missing.

  • Tom Keller commented  ·   ·  Report

    I would like to add the little text box mentioning 'no smoking', 'deposit', etc. to the online check in registration card as well, so it's very clear for the guest what they sign for. It's kind of a highlighted information box, apart from the T&C.

  • Anna Adamczyk commented  ·   ·  Report

    In the Canary Islands registering all the adult guests is mandatory and we need passport/ID details of all of them. Therefore during the check in online it for us it is indispensable so that all adult guests give their passport details. For now Mews collects only email of the companion guest, and then he/she may log in and give more of the details which is time consuming and most of our guests do not do it or forget to do it. Bothering guests with phone calls or emails to fill up all the date is also time consuming for us especially that I do not see a template message that could help us with that. If automatization and saving time is our objective, it is necessary to have one check-in online for all adult guests that can be filled up by the titular of the reservation (just like in Ryanair for example). In our previous PMS Avantio we could choose the fields and data which we wanted to appear on the check-in online form. This solution was giving a lot of flexibility for every company depending on the region they were offering their business.

  • info commented  ·   ·  Report

    E-mail address is required for every guest in the same room. What about children who don't have an e-mail address yet?

  • syed.a commented  ·   ·  Report

    specific for Lub d - Thailand, Philippines, Cambodia
    Do not allow check in, unless 100% of guest profile is completed

  • Mews-AM commented  ·   ·  Report

    I want to pick which fields are mandatory in reservation screen (segment, company, phone number)

  • Benoit Thewys commented  ·   ·  Report

    It would be so great !! Adding the licence plate to the online Check-In would be lovely 'cause it would save us almost 60 seconds per check-in. It takes a lot of time at check-in because people never remember their number. Please help us smooth the check-in process.

  • Svenja Heer commented  ·   ·  Report

    I understand, that it doesn't make much sense during online c/i, as not every guest arrives by car, but we should be able to add the field to the physical registration card at least.

  • keishiro ikenaga commented  ·   ·  Report

    That's a good idea. It 'll be better if we could customize the questions ourselves.

  • Graham Hadaway commented  ·   ·  Report

    this needs to be added to online check in form and assigned by guest

  • Anonymous commented  ·   ·  Report

    Due to Covid-19 and link with local (city) lockdown, it will become necessary for the hotels to have the Guest Residency data and not only the passport data.

  • Sales commented  ·   ·  Report

    being able to change private address on Operator to corporate address for billing purposes.

  • Charmaine Lee commented  ·   ·  Report

    When guests do the online check-in, we need it to be compulsory for them to fill in their ID details too. At the moment in the region where we are living, apparently it's not possible to do because it's not a legal requirement. But for us as a property, we want to know that everyone has an ID, so that if an incident happens like theft, the police have something to go on to try and catch the culprits. It's important for us to have this feature, since we are trying to work more with the covid-19 situation by making it safer for guests and our staff to keep safe distancing from each other. Please can you make this mandatory?

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