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25 results found
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353 votes
Hi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.
This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.
We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this…
Tom Keller
supported this idea
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An error occurred while saving the comment -
10 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Tom Keller
supported this idea
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78 votes
Dear Mews Customers,
I have a fresh update from our development.
Solution for parking, office and meeting room management has been live and helping hundreds of Mews customers diversify their revenues for quite some time.
With the recent release of hourly reservations (details here https://releases.mews.com/en/introducing-hourly-services-to-maximize-your-revenue-PuFPZIwq), we are making it even easier to manage these services.
In the coming months, the team will be focusing on improvements for long stays (pro-rata, precise reporting, flexible products & housekeeping intervals etc.)
If you wish to start using some of the new bookable services, please, reach out to your Customer success representative or follow this step-by-step guide https://help.mews.com/s/article/create-new-bookable-services.
Kind regards,
Martin Kucera
Senior Product Manager
Mews
Tom Keller
supported this idea
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82 votesTom Keller
supported this idea
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96 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Tom Keller
supported this idea
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507 votes
Hey Mewsers,
Good News! It is my pleasure to announce we have started a Beta of an improvement to our search bar that will allow users, among many things, to easily find the unassigned reservations that are causing the infamous red line on the timeline!
If this is a common need, you can even save this search as a favorite (with the star icon on the search bar) and avoid having to type it!
If you would like to take part of the Beta, please join the conversation via the Community post here.
Yours,
Ettore Zotarelli
Senior Product Manager - AI & guest Communications
Tom Keller
supported this idea
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91 votes
An error occurred while saving the comment Tom Keller
commented
Mews has been frustrating the legionella process since the beginning of this pandemic. Hotels that do not run Housekeeping via the Mews system should be able to swith off the legionella function. It's ridiculous Mews decides for you you have to use this option. They say we and they are legally obliged to prevent legionella and therefore force it upon our throats, but I am legally obliged to other other things as well and it is none of Mews' business if and how I do it. I still decide how I run my hotel. For months I have discrepancies in the room statusses and it really messes with the operation.
Tom Keller
supported this idea
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66 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
An error occurred while saving the comment Tom Keller
commented
Yas please! And please confirm the 'old billing' will stay available as it works way nicer and more clear than the new billing which is handy only for groups.
Tom Keller
supported this idea
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35 votes
Hi Mewsers,
Thanks for coming to the Mews Community and upvoting this idea.
We want to let you know that this idea has been added to the requests pertaining user privileges and Marked as a new idea to upvote.
Thank you for your suggestions and votes.
Tom Keller
supported this idea
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130 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
An error occurred while saving the comment Tom Keller
commented
Hear hear!
An error occurred while saving the comment Tom Keller
commented
Great! And very basic feature that should be available nowadays... Especially in our hospitality world
Tom Keller
supported this idea
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121 votes
Hey Mewser, thank you so much for your suggestion. We’ve updated the status to ‘idea to upvote’ for the rest of the Mews community.
An error occurred while saving the comment Tom Keller
commented
To add up to Sharon, if you allow me Sharon :)
We wait to start a 100% online check in/out or check in/out via kiosk until a full routing-option is available. And routing should always be live and running, not only when the reservation is created. What we miss in certain examples:
- Expedia prepaid reservation, via virtual card: nights have to be automatically charged to virtual card in one bill (or window), city tax has to be charged to guest's card in a different bill. How does Mews know what card to charge for what bill/window? And which bill is per default viewable for the guest (in kiosk for example)?
- same goes for corporate and/or group bookings. Easy example is that the company pays for nights and city tax (and employer doesn't want employee to see which rate they contracted with hotel), but employee pays for own incidentals. So a personal credit card that should be charged, but also items that need to be moved to an invoice (paymaster account)
- in case of prepayment with Booking.com: virtual card can be charged for nights and 7% city tax, but not for €3 pppn because that's only paid upon arrival by guest personally (Mews cannot automatically charge city tax now...). Would be perfect if PMS could automatically split and have the right card charged for the right amount
Smaller error margin and automation are most important reasons for us to have and ask for this complete routing option, next to the fact for it to be a basic feature for self check in and check out.
Tom Keller
supported this idea
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39 votes
Hi Sharon,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Tom Keller
supported this idea
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26 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Tom Keller
supported this idea
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10 votes
An error occurred while saving the comment Tom Keller
commented
And even better: run a report for a set period of time, for example if I want to know all of the out of order rooms for 2020
Tom Keller
supported this idea
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69 votes
Hello from the Mews product team,
Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.
Remember you can share a link to this request so that your colleagues can also update the link.
Tom Keller
shared this idea
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22 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Tom Keller
shared this idea
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752 votesTom Keller
supported this idea
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297 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Tom Keller
supported this idea
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118 votesTom Keller
supported this idea
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119 votesTom Keller
supported this idea
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I would like to add the little text box mentioning 'no smoking', 'deposit', etc. to the online check in registration card as well, so it's very clear for the guest what they sign for. It's kind of a highlighted information box, apart from the T&C.