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Blacklist a guest profile from an automatic booking

When we receive a booking from our PMS, a new profile is automatically created. However if we had already blacklisted a profile with the same name, we must think about merging both profile. The idea would be if there is at least one common information (email adress, phone number, CC details), Mews should send us a notification to check if this is the same guest or not, and then we decide to blackist or not with a link available in the email notification.

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Jeanne H shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded  · 

Hello all,


This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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  • Sam commented  ·   ·  Report

    This is still a major issue, many OTA's create a generic email address so this is not a way to block the guests from booking and staying. Manually checking names for possible profiles to merge is also not a solution when you use kiosks.
    We really need a better alert and guests need to be blocked from using kiosks if there is a possibility they match a blocked profile.

  • Ethan R commented  ·   ·  Report

    How has this not received the upvotes? 286 puts it in the to 15.

  • Catarina commented  ·   ·  Report

    Date of birth would be the best identifier, as emails and phone numbers can easily chnage. Would be perfect if Mews could notify us by creating a task to look into/merge the 2 profiles with same name and DoB.

  • Reception commented  ·   ·  Report

    While doing a new reservation, it is not possible to see if a person is blacklisted until we merge profiles. This means we would go through the booking without knowing immediately the person was blacklisted. It would be very helpful if we could see that as soon as the name is entered in the system.
    Also, an icon should appear when entering the name, not only for blacklisted but for returning guests too.

  • Robert Smit commented  ·   ·  Report

    When a guest books either online using the Mews booking engine or a reservation agent books directly into Mews, the Blacklist in the Profile does not prevent the booking or blocks the guest from booking. It would be good if a guest is blacklisted to prevent the booking and display a banner or a message to the guest to contact the hotel directly. Currently, there is nothing that prevents the booking for occurring other than to see the icon which is very small.

  • Sofía Llorente commented  ·   ·  Report

    I think it would be better to check by name, ID or phone number, if the customer has been already blacklisted as many companies generate a new personal email for each booking. Thank you