Settings and activity
62 results found
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54 votes
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12 votes
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Ethan R
commented
This is so important.
Again yesterday I got into a jam when a client called about a reservation they were debating on.I looked like an idiot when I could not easily tell them what the cost was for their family!
An error occurred while saving the comment Ethan R
commented
Yes - we need this info at our fingertips.
We are having guests ask what their total is and getting it is difficult.Right now it is quite difficult to get a total of Rooms charges vs. Payments. One has to look in multiple locations.
Ethan R
supported this idea
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3 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Ethan R
commented
This will let me audit various areas of the hotels.
Ethan R
shared this idea
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1 voteEthan R
shared this idea
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12 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Ethan R
supported this idea
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11 votes
Hello Mélissa,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Ethan R
supported this idea
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51 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Ethan R
commented
Am I crazy to think the current SOP for optional reservations in MEWS does not make sense?
Currently:
FD: Manually create Optional Reservation
MEWS: Optional Reservation Email sent
GUEST: clicks on email and then “Confirms”
MEWS: Reservation Confirmed
MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in”
FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken
GUEST: Checks in Online (hopefully!) and enters CC info
FD: We can charge the reservation
That Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email.
Isn’t it the card information that confirms the reservation?
Isn’t a reservation without payment information is fundamentally not confirmed?An error occurred while saving the comment Ethan R
commented
Am I crazy to think the current SOP for optional reservations in MEWS does not make sense?
Currently:
FD: Manually create Optional Reservation
MEWS: Optional Reservation Email sent
GUEST: clicks on email and then “Confirms”
MEWS: Reservation Confirmed
MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in”
FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken
GUEST: Checks in Online (hopefully!) and enters CC info
FD: We can charge the reservation
That Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email.
Isn’t it the card information that confirms the reservation?
Isn’t a reservation without payment information is fundamentally not confirmed?Ethan R
supported this idea
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65 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
An error occurred while saving the comment Ethan R
commented
This is so obvious.
Ethan R
supported this idea
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16 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Ethan R
commented
How is then obviously critical difference not implemented??
Isn’t payment the entire difference between optional and confirmed?
Ethan R
supported this idea
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1 vote
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Ethan R
shared this idea
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2 votes
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
Ethan R
supported this idea
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10 votes
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions!
Jovana
Ethan R
supported this idea
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176 votes
An error occurred while saving the comment Ethan R
commented
Pretty obvious
Ethan R
supported this idea
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173 votes
Hello Mewsers,
We are very happy to inform you that we have released the new group billing screen!
On this screen you will be able to remove items that have accidentally been added to a bill.
We are currently working on the ability to automatically post negative charges (rebates) with a single click.
Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.
Keep an eye on our release notes page for more!
Ethan R
supported this idea
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205 votesEthan R
supported this idea
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290 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
An error occurred while saving the comment Ethan R
commented
How has this not received the upvotes? 286 puts it in the to 15.
Ethan R
supported this idea
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347 votesEthan R
supported this idea
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380 votesEthan R
supported this idea
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374 votes
Hi there Mewsers!
You’ve asked and we’ve listened.
We upgraded the action log to make it more detailed and easier to use.
Below are some of the additional details that we’ve added.
Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.
We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.
And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.
We will continue working on updates to the action log for different sections of the system. Stay tuned for more!
Ethan R
supported this idea
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821 votes
Hi Everyone,
Thank you for your valuable insights on this topic. I am happy to inform you that this feature is now live and ready to use for all* users.
*Please note that France and Guadeloupe will be soon be given access to this feature as well, whereas development is still ongoing to serve your legal requirements.
More information can be found in this release note.
To add, soon restored canceled reservations will as well be shown in reporting, in order to give you a clear insight.
Warmest regards,
Nienke
Ethan R
supported this idea
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Having the chat linked to the user / reservation is basic. Super important!