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  1. 1 vote

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    Ethan R shared this idea  · 
  2. 14 votes

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    Ethan R supported this idea  · 
  3. 28 votes

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  4. 403 votes

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    Ethan R commented  · 

    There is splitting existing reservations (moving rooms) and giving the ability for people to book split reservations.

    The first is now implemented. How are we looking on the 2nd? Is there another post?

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    Ethan R commented  · 

    We need this as we often move guests from room to room to fit them in when we near maximum occupancy.

    Ethan R supported this idea  · 
  5. 11 votes

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    Ethan R commented  · 

    We find our front desk staff often close bills by accident as the “Charge and Close” button is so prominent.

    Ethan R supported this idea  · 
  6. 20 votes

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    Ethan R commented  · 

    Am I wrong in thinking this is super important?
    Is it too much to expect some action on a revenue-affecting matter like this?

    Think about it - this is a crucial issue that impacts the bottom line. It's not just some trivial matter that can be brushed aside.

    Our financial well-being depends on integrations such as these. This could be the most essential integration in MEWS, and it is working detrimentally.

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    Ethan R commented  · 

    Agreeing with all!
    This makes no real sense to push people away from choice.
    Moving backwards is not intuitive.
    Our least photogenic / desirable room is the one that shows first.

    Can I remove this room type entirely? I think I may have to.

    Ethan R supported this idea  · 
  7. 58 votes

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    Ethan R commented  · 

    Having the chat linked to the user / reservation is basic. Super important!

  8. 12 votes

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    Ethan R commented  · 

    This is so important.
    Again yesterday I got into a jam when a client called about a reservation they were debating on.

    I looked like an idiot when I could not easily tell them what the cost was for their family!

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    Ethan R commented  · 

    Yes - we need this info at our fingertips.
    We are having guests ask what their total is and getting it is difficult.

    Right now it is quite difficult to get a total of Rooms charges vs. Payments. One has to look in multiple locations.

    Ethan R supported this idea  · 
  9. 4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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    Ethan R commented  · 

    This will let me audit various areas of the hotels.

    Ethan R shared this idea  · 
  10. 1 vote

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    Ethan R shared this idea  · 
  11. 12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Ethan R supported this idea  · 
  12. 12 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello Mélissa,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Ethan R supported this idea  · 
  13. 57 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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    Ethan R commented  · 

    Am I crazy to think the current SOP for optional reservations in MEWS does not make sense?

    Currently:

    FD: Manually create Optional Reservation
    MEWS: Optional Reservation Email sent
    GUEST: clicks on email and then “Confirms”
    MEWS: Reservation Confirmed
    MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in”
    FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken
    GUEST: Checks in Online (hopefully!) and enters CC info
    FD: We can charge the reservation
    That Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email.

    Isn’t it the card information that confirms the reservation?
    Isn’t a reservation without payment information is fundamentally not confirmed?

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    Ethan R commented  · 

    Am I crazy to think the current SOP for optional reservations in MEWS does not make sense?

    Currently:

    FD: Manually create Optional Reservation
    MEWS: Optional Reservation Email sent
    GUEST: clicks on email and then “Confirms”
    MEWS: Reservation Confirmed
    MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in”
    FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken
    GUEST: Checks in Online (hopefully!) and enters CC info
    FD: We can charge the reservation
    That Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email.

    Isn’t it the card information that confirms the reservation?
    Isn’t a reservation without payment information is fundamentally not confirmed?

    Ethan R supported this idea  · 
  14. 90 votes

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    Ethan R commented  · 

    This is so obvious.

    Ethan R supported this idea  · 
  15. 17 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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    Ethan R commented  · 

    How is then obviously critical difference not implemented??

    Isn’t payment the entire difference between optional and confirmed?

    Ethan R supported this idea  · 
  16. 1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Ethan R shared this idea  · 
  17. 2 votes

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.  


    Thank you for sharing your suggestions.

    Ethan R supported this idea  · 
  18. 10 votes

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    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions!

    Jovana

    Ethan R supported this idea  · 
  19. 214 votes

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    Ethan R commented  · 

    Pretty obvious

    Ethan R supported this idea  · 
  20. 185 votes

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    Hello Mewsers,

    We are very happy to inform you that we have released the new group billing screen!

    On this screen you will be able to remove items that have accidentally been added to a bill.

    We are currently working on the ability to automatically post negative charges (rebates) with a single click.

    Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.

    Keep an eye on our release notes page for more!

    https://releases.mews.com/

    Ethan R supported this idea  · 
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