Settings and activity
58 results found
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1 vote
Ethan R
shared this idea
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15 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Ethan R
supported this idea
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29 votesEthan R
supported this idea
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425 votes
An error occurred while saving the comment An error occurred while saving the comment Ethan R
commented
We need this as we often move guests from room to room to fit them in when we near maximum occupancy.
Ethan R
supported this idea
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11 votes
An error occurred while saving the comment Ethan R
commented
We find our front desk staff often close bills by accident as the “Charge and Close” button is so prominent.
Ethan R
supported this idea
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20 votes
Review of Mews Search starting and in exploration phase
An error occurred while saving the comment Ethan R
commented
Am I wrong in thinking this is super important?
Is it too much to expect some action on a revenue-affecting matter like this?Think about it - this is a crucial issue that impacts the bottom line. It's not just some trivial matter that can be brushed aside.
Our financial well-being depends on integrations such as these. This could be the most essential integration in MEWS, and it is working detrimentally.
An error occurred while saving the comment Ethan R
commented
Agreeing with all!
This makes no real sense to push people away from choice.
Moving backwards is not intuitive.
Our least photogenic / desirable room is the one that shows first.Can I remove this room type entirely? I think I may have to.
Ethan R
supported this idea
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81 votes
An error occurred while saving the comment Ethan R
commented
Having the chat linked to the user / reservation is basic. Super important!
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13 votes
An error occurred while saving the comment Ethan R
commented
This is so important.
Again yesterday I got into a jam when a client called about a reservation they were debating on.I looked like an idiot when I could not easily tell them what the cost was for their family!
An error occurred while saving the comment Ethan R
commented
Yes - we need this info at our fingertips.
We are having guests ask what their total is and getting it is difficult.Right now it is quite difficult to get a total of Rooms charges vs. Payments. One has to look in multiple locations.
Ethan R
supported this idea
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6 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Ethan R
commented
This will let me audit various areas of the hotels.
Ethan R
shared this idea
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1 voteEthan R
shared this idea
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12 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Ethan R
supported this idea
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12 votes
Hello Mélissa,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Ethan R
supported this idea
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67 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Ethan R
commented
Am I crazy to think the current SOP for optional reservations in MEWS does not make sense?
Currently:
FD: Manually create Optional Reservation
MEWS: Optional Reservation Email sent
GUEST: clicks on email and then “Confirms”
MEWS: Reservation Confirmed
MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in”
FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken
GUEST: Checks in Online (hopefully!) and enters CC info
FD: We can charge the reservation
That Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email.
Isn’t it the card information that confirms the reservation?
Isn’t a reservation without payment information is fundamentally not confirmed?An error occurred while saving the comment Ethan R
commented
Am I crazy to think the current SOP for optional reservations in MEWS does not make sense?
Currently:
FD: Manually create Optional Reservation
MEWS: Optional Reservation Email sent
GUEST: clicks on email and then “Confirms”
MEWS: Reservation Confirmed
MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in”
FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken
GUEST: Checks in Online (hopefully!) and enters CC info
FD: We can charge the reservation
That Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email.
Isn’t it the card information that confirms the reservation?
Isn’t a reservation without payment information is fundamentally not confirmed?Ethan R
supported this idea
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132 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
An error occurred while saving the comment Ethan R
commented
This is so obvious.
Ethan R
supported this idea
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17 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Ethan R
commented
How is then obviously critical difference not implemented??
Isn’t payment the entire difference between optional and confirmed?
Ethan R
supported this idea
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1 vote
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Ethan R
shared this idea
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2 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Ethan R
supported this idea
·
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11 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Ethan R
supported this idea
·
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232 votes
An error occurred while saving the comment Ethan R
commented
Pretty obvious
Ethan R
supported this idea
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219 votesEthan R
supported this idea
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There is splitting existing reservations (moving rooms) and giving the ability for people to book split reservations.
The first is now implemented. How are we looking on the 2nd? Is there another post?