876 results found
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10 votes
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automatic saving
If would be very helpful is system warned that items in profile have been added and not saved. Thanks
10 votes -
10 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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10 votes
Hey Mewsers, Good News! We started working on your feature request and [headline of the feature] will be available soon.
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10 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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10 votes
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Skip "Blocklist" Customers in Guest Profiles Clearance
Mews currently allows automatic or manual clearance of inactive guest profiles. However, if a blocklisted guest becomes “inactive,” their profile can be cleared as well. Because the blocklist flag is tied to the profile’s email, deleting the profile can remove the blocklist — allowing the guest to book again.
Problem
Hotels risk losing important safety and security protections if blocklisted guests are cleared along with inactive profiles.Requested Enhancement
Please introduce a safeguard that ensures blocklisted guests remain blocked even when old or inactive profiles are cleared. This could be achieved by:- Automatically skipping blocked profiles during clearance, …
9 votes -
Register preferred room in guest profile
Our regular guests have 1 or 2 favourite rooms which we want to book for them if available. This is not linked to specified room features, but they simply like the colour, layout or location in the hallway.
I see this has been requested before and stated as released with the room features, but this is not solving the issue.9 votes -
Mail templates - dynamically derive from common master templaze
Currently consistent and easy branding of email templates is tedious.
But, I have an idea: there are some “mews” row templates within the template editor, could we get a way to create “property” or “enterprise” level rows? That way we could insert those master rows in the templates and have a central place to edit them all across the board.
same for some common settings, like font style or some other custom css properties that could be managed and edited from on place, like a master template/setting.the idea is to separate styling & branding from content.
Don’t get me…9 votes -
Mews chat function improvements
all chats sent from the property should be a different colour than the guests message.
When a chat has been answered it should move to another field of answered messages so it doesnt get mixed up with unanswered messages.
possibility of accessing the chat through reservations and see previous conversation with a guest for example when checking them in.
9 votes -
Mews Digital Key Kiosk
To enable Mews Digital Keys onsite through the Mews Kiosk. Expansion of Digital Key not only through Guest Portal online check in functionality but also onsite at Kiosk.
9 votes -
Space types to be displayed according to an specific priority
Spaces are shown in the BE based on the rate group and cancellation policy. For a hostel with dorms, rooms and beds, this make the dorms and rooms to be displayed firt (more expensive) rather than the beds (less expensive) and potential customers are easily discouraged when they only look at the first elements shown. It would be helpful to choose wich space type show first regardless of the pricing configuration.
9 votes -
Round up the pricing
round up the pricing in the Booking Engine and other rate plans
9 votes -
cancellation policy display on the booking engine
Currently, if the free cancellation policy is set up after the check-in time, Mews booking engine doesn't display the correct hour after which the client will need to pay the cancellation fee. So for example, our corporate rate bookings are free to cancel until 6 pm on the check-in day. However, the booking engine displays that the cancellation is free up till 4 pm on the day of arrival because the check-in time is set at 4 pm. This is not accurate and the cancellation policy shown to the clients on the booking engine is less favorable than on other…
9 votes -
Offer alternative property when selected property is not available
In an Enterprise environment with multiple properties, the BE should offer an alternative property if the selected property is not available. Thus offering the possibility to cross-sell rather than lose the booking.
9 votes -
Room and table reservation in one go
When you are in the process of booking a room you should be able to make a table reservation in the same process. The table reservation should be linked to an inventory.
9 votes -
Allow to start the booking process with room type or package
I design websites for hotel and am working on the first site where Mews needs to be integrated. It surprised me to see that it is not possible to link to a specific room or package in the booking engine.
Every hotel website I worked with wants a page on their where they describe and promote their room types and packages. It makes perfectly sense to add a [Book now] button to that description, which raises the expectation that you can directly book that room type or package with a click on that button.
Unfortunately this is not possible with…
9 votes -
Able to Hide Notes from Internals Tab
Currently, the only notes that can be unselected from the reservation report are the "General Note" from the reservation screen. All Internal Tab Notes from the Customer profile remain visible on the report. Some notes are not meant for all departments or all staff. It would be helpful for Admin to be able to run the reports pertaining to each department without having to overshare notes from the customer's profile.
Just the way General Note Can be unselected, notes from the Internals tab should have the same flexibility.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Online Check-in QR code
Have a generic QR code to promote online check-in and enable guests to complete online check-in with their name and reservation number.
Guests do not always keep the emails sent, so the code could be displayed in the hotel lobby, if guests are standing in the check-in queue this could be a prompt to complete the online check-in and save them time.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Offer different room categories and confirm only one of them
We would like to send the guest an offer with different room categories and it should be possible for them to confirm only 1 room and reject all others.
9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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