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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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904 results found

  1. 10 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Would love a function where I can setup rules to change the segments on a reservation, rules that are defined by ratecode/rategroup/arrivalday of the week/number of guests staying.

    10 votes

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  3. When choosing arrival and departure dates show how nights in total on the date section or category section. Many guests are counting days instead nights especially long stays.

    10 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  4. option to choose the language in a guest profile. Now many times the guest does not fill in the language and automatically becomes everything in english. We (as receptionist) want the possibility to do it manually

    10 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. 10 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. 10 votes

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  7. If would be very helpful is system warned that items in profile have been added and not saved. Thanks

    10 votes

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  8. 10 votes

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    1 comment  ·  Kiosk  ·  Admin →
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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. 10 votes

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    Hey Mewsers, Good News! We started working on your feature request and [headline of the feature] will be available soon.

  10. 10 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. 10 votes

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  12. The customisable online checkin form currently allows us to collect data from other accompanying adults (or children), this however isn't this case if we pick the Default documents as the document type.

    This document type is the only one that requires the guest to provide a document based on nationality, the other types don't enforce this. It is really important for us to collect accurate guest information so the default option makes the most sense, however this then defeats the purpose of an online checkin, since all the accompanying guests would have to manually provide their documents on site.

    Would…

    9 votes

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  13. When booking through the Booking Engine, guests are not asked for their address, this only happens when they perform the check-in online.

    Please request it when booking through the Booking Engine so that we don't need to register address at physical check-in.

    9 votes

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  14. Currently consistent and easy branding of email templates is tedious.

    But, I have an idea: there are some “mews” row templates within the template editor, could we get a way to create “property” or “enterprise” level rows? That way we could insert those master rows in the templates and have a central place to edit them all across the board.
    same for some common settings, like font style or some other custom css properties that could be managed and edited from on place, like a master template/setting.

    the idea is to separate styling & branding from content.
    Don’t get me…

    9 votes

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  15. all chats sent from the property should be a different colour than the guests message.

    When a chat has been answered it should move to another field of answered messages so it doesnt get mixed up with unanswered messages.

    possibility of accessing the chat through reservations and see previous conversation with a guest for example when checking them in.

    9 votes

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  16. To enable Mews Digital Keys onsite through the Mews Kiosk. Expansion of Digital Key not only through Guest Portal online check in functionality but also onsite at Kiosk.

    9 votes

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  17. Spaces are shown in the BE based on the rate group and cancellation policy. For a hostel with dorms, rooms and beds, this make the dorms and rooms to be displayed firt (more expensive) rather than the beds (less expensive) and potential customers are easily discouraged when they only look at the first elements shown. It would be helpful to choose wich space type show first regardless of the pricing configuration.

    9 votes

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  18. round up the pricing in the Booking Engine and other rate plans

    9 votes

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  19. Currently, if the free cancellation policy is set up after the check-in time, Mews booking engine doesn't display the correct hour after which the client will need to pay the cancellation fee. So for example, our corporate rate bookings are free to cancel until 6 pm on the check-in day. However, the booking engine displays that the cancellation is free up till 4 pm on the day of arrival because the check-in time is set at 4 pm. This is not accurate and the cancellation policy shown to the clients on the booking engine is less favorable than on other…

    9 votes

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  20. In an Enterprise environment with multiple properties, the BE should offer an alternative property if the selected property is not available. Thus offering the possibility to cross-sell rather than lose the booking.

    9 votes

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