921 results found
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11 votes
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11 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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11 votes
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Optional `After check-in` and `After checkout` emails
Currently, you can enable or disable automatic sending of these emails. However, with this idea, you could specify to whom you would like or wouldn't like to send 'after start' and 'after end' emails
11 votes -
11 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add Parent company to Reservation report
The Mews reservation report has a lot of valuable information, including but not limited to company details that may be associated with bookings. However, as some companies are nested under a parent company, this may not provide all necessary details. An additional column to indicate these parent companies could help clarify all company data associated with your reservations.
11 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Online Checkin - Collect "Default Documents" for other adults
The customisable online checkin form currently allows us to collect data from other accompanying adults (or children), this however isn't this case if we pick the Default documents as the document type.
This document type is the only one that requires the guest to provide a document based on nationality, the other types don't enforce this. It is really important for us to collect accurate guest information so the default option makes the most sense, however this then defeats the purpose of an online checkin, since all the accompanying guests would have to manually provide their documents on site.
Would…
10 votes -
Skip "Blocklist" Customers in Guest Profiles Clearance
Mews currently allows automatic or manual clearance of inactive guest profiles. However, if a blocklisted guest becomes “inactive,” their profile can be cleared as well. Because the blocklist flag is tied to the profile’s email, deleting the profile can remove the blocklist — allowing the guest to book again.
Problem
Hotels risk losing important safety and security protections if blocklisted guests are cleared along with inactive profiles.Requested Enhancement
Please introduce a safeguard that ensures blocklisted guests remain blocked even when old or inactive profiles are cleared. This could be achieved by:- Automatically skipping blocked profiles during clearance, …
10 votes -
Improve information displayed for payment requests in guest profiles
When a customer completes a required pre-authorization in the booking engine, a payment request is automatically created and displayed on the guest profile. Currently, this payment request appears with the message “payment for reservation”, which can be misleading. Additionally, the payment request does not indicate which user or process created it.
As a result, it’s difficult to identify that the request originated from the pre-authorization process without manually cross-referencing timestamps within the system.
Proposed Improvements:
Display the user or system process that created the payment request (e.g., Booking Engine – Pre-Authorization).
Update the message text to clearly reflect the context…
10 votes -
Ready system for eID
With the upcoming introduction of an eID in Switzerland, the ID/Passport scanning function should be updated to be able to read QR codes and access Switzerland's eID system.
Also online check-in should allow guests to connect their eID if wanted, next to manually filling in all data.
10 votes -
When making a reservation as booker, you should have the ability to choose wether or not guest receives an email confirmation
When making a reservation as a booker, there should be an option to determine whether the guest receives an email confirmation or not. This flexibility is particularly important for personal assistants (PAs) and corporate bookers who manage travel arrangements on behalf of others.
In many cases, PAs prefer to handle all communication with the guest directly, ensuring consistency in information and maintaining control over the booking details. Automatically sending a confirmation from the property can sometimes cause confusion, especially if the guest was not involved in the booking process or if additional arrangements need to be communicated separately.
Providing bookers…
10 votes -
Signature for accompanying persons Optional
Signature for accompanying persons Optional
Since the update in July 2024, MEWS Kiosk asks for the signature of all travelling persons. As the data is usually filled in by the main booker and is not required by law, I agree that the signature for accompanying persons can be set to fixed, optional or not required as required.
In addition, it makes little sense to ask for this data for small children etc..
10 votes -
Resize Hotel Logo in E-Mails
The Logo in the E-Mail templates is very small, so that you sometimes can only barely be able to see it.
Could this be sized larger?10 votes -
Manage my reservation
It would be great if a link / website integration could be created so guests can manage their reservations by going to the hotels' website. This would be a handy feature, especially as people cannot find their confirmation mails and such from time to time.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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More flexibility with mail
Would be good to have possibility to send more personalised mails. For example, we organise a lot of pop up events (BBQ in summer, concerts, ...). People need to subscribe in advance.
Would be great to be able to send these kind of mails from MEWS.
What's differente compared to actual MEWS mail templates?
- content is different every month
- we should be able to choose ourselves when we do want to send this mail and when not (for example if we organise a BBQ next sunday, it should not be send to any other guests than those staying…10 votes -
create automated guest messages, informing the guest that his room is ready for check-in.
If a guest arrives early and his room is not yet ready for check-in, it would be great to have an automated message, sent to the guest the moment his room is ready for check-in. This way the guest can leave the house again to explore the area and the moment, his room is ready, he will be notified and can come back to the hotel.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Handle reservations from multiple bookable services via one kiosk
Today it is not possible to guide your guests to one kiosk if you use multiple bookable services. This makes it unable to do check-ins for for example day-uses from the same kiosk as normal bookings. Resorts with one arrival reception can't use 1 kiosk to handle multiple services on their Resort. There are multiple use cases where this could be used.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Booking.com Integration: Transfer guests nationality to Guest profile in Mews
A guest booking with booking.com. The guest nationality is not transferred to the guests profile in Mews when using Mews's own booking.com integration. Booking.com clearly states the nationality of the guest with a flag and the country of origin's name.
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Sign in / Booking engine Image
The Sign in image set under "Property" (seen in the guest portal) is also the image shown as background in the Booking Engine.
We want the option to set different Pictures.Sign In image looks best in 640x800 while Booking engine background looks best in fullscreen (1080x1920).
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Online check in - mandatory to finish all guests data to finish
Online CI confirmation.
When the guest wants checked in online and he booked the room for two, online CI would not be completed in Mews without filling information for both guest. In that case I would recommend that message showed up after first guest finish online CI should inform the guest that online CI will be completed after all companions will finish online check in.10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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