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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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  • Digital and physical keys
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Guest Experience

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794 results found

  1. On the check-out report: Guests with NO open account on the current stay and only in future stays should also be on the top line to quick check-out.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  2. It would be great to have the option of having multiple emails with the account. Some people would like different charges invoiced to different emails (i.e. business card is only paying the room therefore that invoice goes to that email, and a personal email for all other expenses).

    Also another reason is husband and wife might want the invoice sent directly to there email

    82 votes

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    Hello from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.

    Guests should be able to book additional services, products even after they create their booking.

    164 votes

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  4. When guests check-in, it would be great if they could confirm their vaccination status, therefore adding the "Health Compliant" badge to their profile.

    8 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. This is to ensure TA contracts are created when necessary and MAC identifier as well as all information within the profile are all correct / in line with the company standards.
    If a report can be generated then we can check all profiles that have been created by X employee are all correct. So far, there is no record/way to track when a new company/TA profile is created

    6 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Automatic change of check out time when Product "Late Check out" is booked. We now have to change this manually.

    52 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Is it possible to receive a push notification when a guest has filled in their registration form in advance? Then you don't have to print it

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. On the American market the opt in works opposite than in Europe. The guest needs to opt out in case they do not want to receive marketing. Therefore we would like to have the option in the guest profile: send marketing emails set per default for all profiles created in the US properties. The guest then needs to unsubscribe or Opt out if they dont want to receive marketing emails.

    6 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. It would be great to be able to select the license plate number from the guest profile as a possible feature for printing on the registration form.

    10 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. It would be good to have an history of name changes in guest profiles. It would also be very useful if we could find profiles even when searching for the old name in the search bar. That way we could find a reservation using an original email from the client, evenif the name in the reservation changed.

    1 vote

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  11. When guest make reservations via booking.com, expedia... most of the time we only receive a telephone number or address. The e-mail address is in 99% of the cases one generated by the OTA to mask the guests email. Therefore it would be very convenient if Mews would merge profiles based on other similarities as well. This would make it easier to identify guests who have already stayed with us previously.

    50 votes

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    Hello from the Mews product team. 

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. When selecting an early check-in or late check-out product, it would be good if the system could change either the arrival time or departure time to make the product selected. This would save time and notify us when the guest is arriving earlier rather that search to see who purchased the early arrival product.

    23 votes

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  13. Please include in the action log, if an email has been sent to the guest via Mews ie. confirmation, quotation, cancellation etc.

    Now that we have to manually send confirmation emails, it would be greatly beneficial to be able to check if this has been done.

    11 votes

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    Hello from the Mews product team,


    Thank you for sharing your feedback with us. We have recently released a feature that allows you to view the mail queue for the individual guests from the Guest profile in addition to the usual mail queue.


    You can access the mail queue on the guest level by selecting the guest dashboard and clicking on the mail queue icon on the top right hand side.


    Please note that mail queue is currently visible to admin level users. We recommend that you consult your manager in order to access this functionality.

  14. Show the guest that their promotional code had worked right when they put it in the booking engine

    The guest enters the promotion code, then the next page, they are choosing a category, but it doesn’t show the promotional rate until the following page.
    If the promotional rate didn’t work, the guest wouldn’t know. When the guest puts in the promotional code - there should be something that indicates, "this worked!"

    7 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Possibility to show on the booking engine ONLY the rooms available to book once a date has been selected and not show the one already booked and not available anymore.
    From a sales point of view, we would rather show the rooms we sell and not the one we already have sold.
    If a visitor on our website wish to book a specific room type, which in this case is not available anymore, he will most likely book somewhere else. It does not add any value to our property to show the guest what is already fully booked.

    7 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Display guest email as a filter option in the reservation report.

    2 votes

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  17. When we use the space types in combination with the booking engine, the name of the space type is displayed very prominently in the booking proces.
    When you book a house, boat, bicycle or special accommodation instead of a room, the booking engine shows it as e.g. a site.
    We would like to see this at least as an external name that you can change to whatever you want.

    28 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Would be nice to be able to remind the guests to check-out online via mews mailing. This way, if the guest leaves, we can prompt them to click the link and settle their account instead of calling them to chase payment

    6 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. It would be very helpful if the system recognize a returning guest also by s passport number , date of birth and name , if he often books with different travel agencies.

    13 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Ability to add mandatory fields in Mews Booking Engine and transfer this data into the reservation information in form of notes or tasks automatically. Example, what is mandatory now is last name, email and if selected telephone number. We would like to have the ability to have specific preferences to better enhance the guest stay such as high floor, quiet location, near elevator, ADA. Also include the ability to have the guest select an estimated arrival time, example 8pm. This will improve housekeeping productivity. Additionally, have the ability to include if this is a Business, Leisure or Group stay. If…

    48 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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