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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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  • Digital and physical keys
  • Guest portal
  • Guest profile
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Guest Experience

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801 results found

  1. plus make sure we have a nationality called "british"

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  2. 3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. at the "arriving customer profile" and "in house customer profile" reports the possibility set filters is missing on the browser view.

    So ther is no possibility just to show customers with missing information, or just with missing the date of birth, or just the adress, just the E-Mail address or so on.

    1 vote

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    Hello Mariusz,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Client should create his profil and book himself services products in a drop down list (that we have preselected and not all service product) and pay with credit card.
    I would like a booking engine only on profil to sell vouchers and not room.
    Example : Mrs Alexandra Button want to offer a voucher to your sister and she want to select one or more service product gift voucher and pay the total amount. The gift voucher is a payment and not a reservation.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  5. 1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. give guests the option to split bills with companions during online check out

    13 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. When a customer enters a Voucher code there are both - corporate/private and public rates.
    It is not possible to evaluate how many guests have booked a public rate instead of a private one they had access to.

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. possibility to ad a pop up alert on reservation for very important notes or tasks
    eg, conciergerie : envelop to give to the guest

    119 votes

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  9. Having the ability to add custom fields to the operator system would be extremely helpful for specific use cases outside of the general hotelier playbook. Tags would also achieve the same result.

    Example: ability to tag or flag reservations with "vehicle information" or "Missing ID" etc would allow for fine tuning reports. Currently, we have to add product rules with no value to flag reservations. It's a workaround, but would love to see the addition of tags and custom reservation fields.

    6 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. we sometimes have guest who extend an existing booking. where their company was paying for the invoice and thus on a company rate, the extension would be for the guest and on a different rate.
    currently we need to make a new booking, which is confusing for several departments like housekeeping but also effects our statistics for length of stay.
    any chance we could manage this by adding a different rate for a specific time period.
    please note, it is not feasible to change the rate on the day as this might get missed and thus creating errors

    1 vote

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. We often have the problem that companies do not provide guest names when booking. However, a guest name must be specified in the booking process.
    It would therefore make sense to equate the company profiles with the guest profiles so that bookings are easier and guest names can be added later.
    This would also simplify invoicing for companies, as these are then saved in the company profile and allow a better overview.

    5 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Optional alert setting that sends an email or dashboard alert when a guest completes Online check-in or updates information in their profile. Most specifically to my desires would be to get alerted when a Creditcard has been added as we use this to indicate a guest would like to move forward with a held reservation & trigger when a guest is going to be allowed to enter their room.

    4 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. In our regular Guest's profil, we have sometimes 10 times the same credit card because our guests book online.
    Mews should be able to merge credit card in guest's profils if the card is already register. Or at least, we should be able to remove the duplicates.

    64 votes

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  14. To place a limit on the number of rooms available to be booked in one go. Many properties consider 9+ rooms a group reservation that has different payment, cancellation and packaging rules. Currently one person could book out the entire hotel before being able to apply a dynamic rate adjustment to increasing occupancy.

    166 votes

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  15. When you make an export of the reservation report grouped by booker, you won't have a column for the email address of the booker. It would be nice if this could be added for marketing purposes.

    6 votes

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  16. It would be useful to add information in the Action Log on which guest was added to a reservation (either the name or a link, or by implementing a customer's profile identification number). Indeed, some customers sometimes have overnight guest(s) for only few nights during their stay, but after the occupancy is brought back to 1 Adult, it is not possible to trace back who was the second guest. In this sense, it could be useful to see in the Action Log which guest was added instead of only seeing the change in Occupancy.

    1 vote

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    Hello Chantal,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. 13 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Hello,

    As of October 14, 2020, Google introduced new default property called Google Analytics 4 (GA4). If you would like to connect it with mews through Google Tag Manager (GTM), it is not possible to follow the exact settings as it was when setting the previous version of Google Analytics ( Universal analytics - UA).

    I am asking you if you can add an additional article or paragraph to your online documentation related to MEWS connection with GA4 through GTM.
    Thank you,

    Best regards,
    Jan

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. It would be nice if you could set the option period individually and preset it somewhere. Because 1 week is way to long. we would prefer 2 d

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. A solution to display room respecting "ADA" (American with Disabilitites Act") nicely on Booking Engine. Currently, you need to create a new room space for each ADA room. It complicates greatly the usability as user see many room type on Booking Engine. You can see a solution on freehandhotels.com booking engine with a tick box "Accessible"

    24 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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