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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

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Guest Experience

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801 results found

  1. With the new group option you have the possibility to add multiple reservations to one profile. However when you add a big group of rooms in multiple reservations (think about tour bookings, same date 20+ rooms) in one profile, you see many reservations in your right screen (manage). It would be more clear if you create a drop-through per reservation date, so you do not see all the seperate reservations and rooms. Meaning that you will see all the reservations below eachother instead of also seeing all the rooms under the date. In this way you have a better overview…

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. The email our guests receive state “ "We can't process your payment for Merlet until it has been verified. Unfortunately, if it's not verified in 24 hours, your order could be canceled" we think is is not very welcoming, especially in these challenging times. Is is possible to personalize or change this message?.

    6 votes

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    Hi all, currently this email is not customizable. Would you maybe benefit from:

    1. Email being customizable
    2. Email to change the wording
    3. New solution where the guest will be able to e.g. swap a card or re-try payment attempt

    If your answer is under 3. please reach out to me and I can add you to the beta access of this feature. If not, happy to review other suggestions!

    Thanks,
    Product team

  3. it would be helpful and time saving if one could set specific mail templates on pause or give it specific periods of validity

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. The font size on the BE is sometimes too big and the last letters appear blurry

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. 3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. The information showed in navigator is not enough. Especially for guests with multiple reservations/cancellations. I am missing at least: Confirmation number, rate type, room type, price, extra products.

    8 votes

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    1 comment  ·  Guest portal  ·  Admin →
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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. When you scan a ID-Card or a passport, the system has a problem reading the date the card expires - especially if it expires somewhere around the years 2010 - 2030. The system alway reads 1910 - 1920?!

    1 vote

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  8. Hi, for some addon/product, Operations needs some time to provide the product to the guests, for example they need to know 24h before the guest checkin. Would it be possible to have an advance purchase for addon please? For example this addon will not be available for booking within 24h before checkin?

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  9. When a member wishes to extended their stay, would be nice if their was "Extended" options in origin of booking so we can differentiate if a guest booked through an OTA then extended or booked through an email then extended because presently we have to mark them as "walk ins" and this dilutes our actually "walk in" numbers.

    8 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. I would like a new model templates. I need the cancellation of booker.

    When the booker cancel the room for their boss, collegue or trainee it's impossible to send us the confirmation of cancellation.

    It's easy for you to do that quickly.
    Thank you
    Damien kieffer

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  11. Add ID card number on police card
    So we won't have to ask them again to enter this information

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. It is about merging guest profiles. As soon as we are merging guest profiles and you choose to keep one profile it takes both addresses. If someone makes a reservation for a year on for example HRS - it takes both. So we also need to delete for exmpl. 60 profiles from the same person which takes ages!

    85 votes

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  13. For Group bookings (with a different distributor) we would want to let them book a single or shared room without having to book a certain room. It would be handy to choose which room category or type is visible per distrtibutor. Now guests have to book their stay by choosing a room reservation which is unhandy for us.

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. That will be very useful to have the possibility to add a note for the customer when creating a reservation. This feature would prevent us from having to send additionnals e-mails. For the moment we only have the possibilty to add a note for ourselves...

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. For Luxemburg you need to transmit the guest information via XML to the government. I have a Planet Winner client that had this in Planet Winner. Apparently Mews does not have this. Can we fix this?
    https://guichet.public.lu/en/entreprises/commerce/horeca/hotellerie/fiches-hebergement.html

    2 votes

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  16. If one property has no availability, the message order is mixed up. Below the property which has availability, the message “We’re very sorry, there is no availability for the dates you selected.” and a “Please select different dates” button is displayed. Both, the sentence and button should be displayed below the property which does not have availability, else it is confusing for the users.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  17. We would like to add those additional placeholders:

    {CompanyAddressLine2}
    {CompanyPostalCode}
    {CompanyCity}
    {CompanyCountry}
    {DateGroupCreated}
    {GroupArrivalDate}
    {GroupDepartureDate}
    {SpaceCategorySummary}
    {SumAdultCount}
    {SumTotalPrice}
    {ConfirmationNumber}
    {RequestedCategory}
    {AdultCount}
    {ChildrenCount}
    {Rate}
    {Products}

    157 votes

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  18. The system should have a tool to detect automatically similar profiles (same name and surname for example) and propose one by one to merge or not the profile. It could be a big help and time saver for us, as it could take time to detect duplicate profile.

    65 votes

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  19. When a new guest file is created, the following mail is automatically sent to the guest. From my point of view there are the following possibilities for improvement:
    - The mail should be written more individually (ex. salutation and other text). It would be helpful if there is a separate template for this.
    - If the Pre-Arrival Mailing is activated, then the guest gets several mails. It would therefore be helpful if the reference to the new guest index is inserted in the pre-arrival mail.

    Below is the current text, which is always sent automatically to the guest when a…

    6 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.

    144 votes

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