801 results found
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Introduce a configuration whether to request Credit card details during online check-in
Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.
Another case:
If "mandatory credit card" rules could be based on ratecode or rate category.
When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the…127 votes -
Advanced control of email routing by channel
Currently, there are only a few options for how emails are automatically sent. It would be ideal if you could control which booking channels will automatically have emails delivered. For example, AirBnB has a very strict off-platform communication policy. If we could send emails automatically to everyone except AirBnB, or even tailor our emails granularity for each channel, that would be immensely beneficial.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Include cancellation policies in reservation confirmation email
Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.76 votes -
when merging profiles, could notes from both profiles be kept
At present, when you merge profiles, only the notes on the profile you chose to keep are saved. Any notes on the duplicate profile are lost.
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Filter guest in house report not just by products , but also by product categories
To have a quick report for one team it would be easier to filter by product categories. For example food & drinks - to get a list of all products produced in the kitchen or spa & wellness to get a list of massages and treatments. Time of consumption would be another benefit for being prepared.
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Receive an email
I have a question after all:
When guests book a room through our website - is it possible to set here that we receive an email about it?
I find nothing in the MEWS settings, whether you can set this.1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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personalize notes
is it possible to personalize notes.
So if you press Ctrl + F and at the top of the note appearse your name.
Would be a lot faster.1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Profiles, Find Address By Typing Here - Too Eurocentric!
This is a great feature, however it seems to be Euro-centric, in that the house numbers are being put at the END of the guest's address.
Is there anyway to fix this so that Australian addresses always have the house number BEFORE the street address?
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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3 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Financial analytics filters
Hello,
may I ask you to consider adding new feature in to financial analytics to see company names instead of guests name?
Thank you very much!
1 vote -
Customer email log
It would be very nice to retreive send emails to check the old price, products, date etc.
58 votes -
Each part of booking engine on a new URL
Having date picker, category, room select, checkout and confirmation on all separate URLs instead of sitting on the one url the whole time would be much easier to manage with tracking and it we could re-direct to our own custom confirmation page.
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Promo code should be on the checkout page
Putting promo code on the date picker is not a usual user journey and they will be confused. Having it on the checkout page is much more normal and better for UX.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Filter by customer classification in the Customer profiles report
We would like to filter in the Customer profile report so that we can find for example: Arrival only VIP Created Blacklisted profiles
2 votes -
Turn off emails sent to Booking reservations
It would be great to be able to turn off auto emails from Mews to the reservations made via our direct connection with Booking. The guests receive these emails, thinking they are from Booking, which confuses them.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add extra text to mail
It would be welcome to add soms extra text in the confirmation email. So if you make a booking over the phone you can add extra text in the confirmation email regarding the client's booking.
30 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Booking engine: ability to hide or customise products for certain rates booked
Booking engine: ability to hide or customise products for certain rates booked, e.g. if package/promotional rate includes free breakfast, full price breakfast product should no longer be available to choose (user journey)
32 votes -
Guest language
Why do we have to fill in a the language of the guest when we later don't see it in the profile? Please also make the mailing automatically choose the guest's language when we manually send an e-mail (inquiry, confirmation...) through Mews.
5 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Require a valid CC on file
Require a valid CC on file in order to allow a reservation to become guaranteed. Reservations taken by phone / email / in-person don't currently require a credit card on file. A front desk agent can select "Cash" or some other form of payment for a reservation.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add company sector of business
It would be great to have the possibility of adding a company sector of business (healthcare, hospitality, ...) and be able to filter data and analytics based on this information.
6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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