Verification (3DS) email
The email our guests receive state “ "We can't process your payment for Merlet until it has been verified. Unfortunately, if it's not verified in 24 hours, your order could be canceled" we think is is not very welcoming, especially in these challenging times. Is is possible to personalize or change this message?.
Danja Kuiper
shared this idea
Hi all, currently this email is not customizable. Would you maybe benefit from:
1. Email being customizable
2. Email to change the wording
3. New solution where the guest will be able to e.g. swap a card or re-try payment attempt
If your answer is under 3. please reach out to me and I can add you to the beta access of this feature. If not, happy to review other suggestions!
Thanks,
Product team
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Claudia M.
commented
we would be happy if we could customize those email and word it ourselves and also providing the offer to the guest to swap the payment method and try again. this would surely be the most customer friendly solution.