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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
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Guest Experience

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801 results found

  1. Additional filters to the reservation report to compare online check in vs manual check in and online check out vs manual check out. Filters to view these stats by segment or distribution channel would be additionally helpful.

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Countless languages are usable in MEWS by default. This makes a selection, for example when creating profiles, sending confirmations, etc. very tedious.

    In our house only German and English are used and it would be great if you could deactivate the other languages via global system settings.

    This would greatly improve our processes

    6 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Allow all registered guests to sign a registration card. Right now only the main guest has that option but each person staying should have to sign and agree to terms and conditions. Specifically within the Co-Operator

    7 votes

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    1 comment  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  4. as we deal with mainly long staying guests, they have from time to time a visitor joining them. currently we add the person and make a note to remove their profile from the booking when they have left.
    this means however that we have no proper record of who has stayed when where, which is not ideal.
    is there any way we are able to add separate profiles to a space and keep a record of the period they have stayed with us.

    2 votes

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    Hello Simone,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. As a manager of my property, I would like the ability to create events in "Calendar Events" and set to a cadence in which they recur that can be seen within the Guest Portal.

    Example for recurrence selection - google calendar

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. We have a large amount of room types that have King beds capable of being converted into Twin configuration. Rather than choosing a set amount of rooms to sell as "Twin" we would prefer to make it an OPTION for the guest to choose their bed configuration. That way the full quantity of splittable beds is available to sell on our booking engine. Additionally, from an operational perspective we know 100% which bed configuration guests require. Splitting beds (or combining them to a King) is very labour intensive and has cost implications from a linen/bedding perspective. Having clear options at…

    60 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  7. Create different types of confirmations for different types of rates. For example for the holidays we want our guests to receive the right confirmation with all their reservation contains.

    16 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Looking for IBE that ONLY allows customers moving forward having a Voucher code;
    Step 1/ Enter Voucher code
    Step 2/ If viable move forward taking reservations
    So having a landing page entering voucher code prior to moving to date/occupancy selection.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  9. We are a hotel without a reception in house. Because we don't have any upselling during guest stays, we don't need any manual check out button at our kiosk. People are confused about check out button. Our guest only need to leave the apartment at a certain time and put the room card into a transparent box at the exit. It is written in our brochures and in the check out information which we give our guest with our confirmation mail. Therefore it confuses the people. Would be great if the check out button or online check out can be…

    6 votes

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    1 comment  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

    We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

    Thank you !

    65 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  11. Online CI confirmation.
    When the guest wants checked in online and he booked the room for two, online CI would not be completed in Mews without filling information for both guest. In that case I would recommend that message showed up after first guest finish online CI should inform the guest that online CI will be completed after all companions will finish online check in.

    10 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  12. When guests check-in, it would be great if they could confirm their vaccination status, therefore adding the "Health Compliant" badge to their profile.

    8 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. It would be great to be able to link the guest's social media to their profile, this way once a reservations comes through we can identify a repeat guest with a large following.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. Could be great if you did automated IATA nr. pulls from IATA database - this would then provide hotels with an updated "IATA Agency" list.... similar to the way you do address look-ups

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. It would be very helpful if the system recognize a returning guest also by s passport number , date of birth and name , if he often books with different travel agencies.

    13 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. We were discussing the reservations bringing a pet and wanted to know if there is a way to add a pet indicator to the reservation screen when we add the pet free as a product? Just like if the guest is bringing children, there's a picture of a baby with the number of kids, or if its an adult with the person indicator?

    We were thinking this could potentially integrate with KnowCross and be a feature for the housekeeping and maintenance team.

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. MEWS USERS Special rates
    Would be great to have again the special offers/rates for MEWS users in properties using MEWS!
    It is an attractive benefit for employees and bonds the MEWS community.

    5 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. When you make a new reservation with a returning guest profile there comes a pop-up with important details about the guest.
    Just a note screan that we can fill in, about room numbers they prefer, if they have a dog, that they always want an extra pillow etc.
    That would be great.

    14 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Maybe add a feature of whenever you click on a guest profile a pop up trace of any important information can be seen first hand ie (Special occasion, take payment of VC, route payment) a

    20 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  20. Properties are looking for more personalized experience. It's important to collect information such as allergies, personal preferences, arrival time, etc.

    It would be great if there was a flexibility to add additional fields in the booking engine (arrival, allergies, preferences, occasion for the stay) and give properties flexibility to collect this important data from their guests at the time of booking.

    48 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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