837 results found
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Disable before start reminder email
Some guests have read the before start, but decide to do the online check-in later. We are getting complaints that the reminder is experienced as "spam".
It would be preferable to have the option to only send the before start e-mail, but disable the before start reminder.14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Email placeholder for travel agent confirmation number
Create a new placeholder for confirmation emails so that any travel agent confirmation numbers entered into Mews are displayed in the email.
3 votes -
Handle reservations from multiple bookable services via one kiosk
Today it is not possible to guide your guests to one kiosk if you use multiple bookable services. This makes it unable to do check-ins for for example day-uses from the same kiosk as normal bookings. Resorts with one arrival reception can't use 1 kiosk to handle multiple services on their Resort. There are multiple use cases where this could be used.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Pop up in booking engine
The ability to set up a pop up that comes up during booking, with all the benefits of why guests should book direct.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Nightly Rates listed in booking engine
Instead of listing the total price for multiple nights, which often averages out to include messy cents, list each nightly rates for the length of their stay so the pricing is clean.
3 votes -
Group check-in contact details for each room/person
Would be very nice if there is a group checking in online, that they can fill in a phone number and emailadres for every room.
So when working with a digital key, every guest/room receives the correct key.
Also would be perfect to split bills.4 votes -
send guest messages
At the moment, you cannot send a message or email from Mews to your guests.
This functionality needs to be implemented ASAP. I really expect this functionality from Mews. There should be an easy way to send out a message to all inhouse guest at onec for example.28 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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every new profile send marketing email
having the decision for -every new profile is automatically set to "send marketing emails"
1 vote -
Booking of specific spaces
In some cases, guest wants to book a specific space (favorite room for example) or want to make sure as a family they have rooms next to each other. Currently that is not possible via our booking journey on the BE.
3 votes -
Voucher - disable new updated voucher functionality
With the latest functionality updates we do no longer have the company/travel agent vouchers available from the voucher option in Mews when making a new booking.
Company/Travel agent bookings should now be made without specific voucher and only using the relevant company/travel agent profile.
IDEA;
1: Let the hotels be able to enable/disable this functionality! Since this functionality might not be a positive change for all properties.or:
2: Provide a drop down so when making a booking you can choose EITHER public/company or Travel agent
REASON:
A: It is crucial for us to be able to search on ALL…2 votesReview of Mews Search starting and in exploration phase
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Show commission information for rates
Heya - the current set-up in Mews allows for commission rates to be set to travel agencies.
For GDS rates, this can be tricky, as you have to create each agency, and not all GDS rates are commissionable.
I would like to suggest the possibility of indicating on a rate if it is commissionable or not, and what the commission rate is for the rate.
I know it will become complicated if you have a commissionable rate, booked by a T/A which has a commission set up to it. But maybe it should be the rate that determines the commission…
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatically deduce gift cards vouchers from customer bills at checkout
When a customer buys a voucher (gift card) on vouchercart or any other gift card integration, we want the gift card balance to be pushed to Mews AND deduced from any future invoice that the customer makes, which is not currently the case. All gift cards vouchers are therefore completely useless. Not having a 100% fully automatic gift card system in a hotellerie management software in 2023 is not solving a stone age problem.
We want the booking engine to deduce the customer balance marked as "to be refunded" from his next invoice at checkout. This amount comes from the…
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Display guest messages and internal messages apart
Display guest messages and internal messages apart, or at least in a different color, so you cannot reply a guest with an internal message by mistake.
2 votes -
Single room
We do not want our Single room to be offered when two guests are selected on our booking engine through MEWS
4 votes -
Multiple emails per guest
It would be great to have the option of having multiple emails with the account. Some people would like different charges invoiced to different emails (i.e. business card is only paying the room therefore that invoice goes to that email, and a personal email for all other expenses).
Also another reason is husband and wife might want the invoice sent directly to there email
92 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatically update check in/out time when an early or late check in/out product is booked
Automatic change of check out time when Product "Late Check out" is booked. We now have to change this manually.
90 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show all room types under the google booking link
Allow the google booking link to show all room types instead of just 1.
21 votesReview of Mews Search starting and in exploration phase
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Guest name in confirmation back page
After the booking is complete, the confirmation back page does not show the guest name. It would be nice if it can show this information. As of now, it only shares the confirmation number, check in dates, price, and room type.
It would be helpful to show the name of the guest as well.
2 votes -
Showing a booking's hours in emails
For emails sent from an hourly service booking, it would be useful if the booked hours could be included in the booking details (e.g. the customer can see that they have booked a room from 9am 30/07/23 - 4pm 30/07/23). Currently only the date is shown. We are using the hourly service for our meeting room.
1 vote -
Special characters and key encoder
Could you please do something about special characters in the name of the guest ?
When it's a self check in it can have sometimes special characters and so the order to creat a key on the key encoder is not working.2 votes
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