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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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Guest Experience

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801 results found

  1. during check in (at reception, kiosk or online) or online check-out there need to be the option to fill in the business address.
    At the moment there is only the possibility to add the personal address.
    (online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)

    178 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  2. we sometimes have the need to register both the guest work and private email. a second field would therefore be handy as currently you are not able to put it anywhere. same for phone numbers.
    yes, you could add this to the internals, however when looking up the guest contact details you tend to stay only on the profile tab and not search further!

    14 votes

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  3. We are a charity who provide accommodation for people at a greatly subsidised cost. We would like the online check out to prompt/ask guests if they would like to make a donation during the online check out process and to ask if they are Gift Aid eligible as part of that. It is similar to retailers who ask you to donate when paying online to their chosen charities and would make a huge difference to us.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. We would like to have the option to show room number on confirmation emails as we assign these at the time of booking.

    1 vote

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  5. When customer is using PMS and POS, a guest profile needs to be created in Mews when guests are ordering via Mews POS.

    2 votes

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  6. When using online Check out, clients do not necessary come to reception.

    The Housekeeping and Front office teams struggle to know where the clients are.

    Sometimes they check out and stay in the room (C/O is done but they just stay in the room till the very end) or they leave but no one knows when which makes the operations team lose precious time for HK to clean the room.

    Ideally once the guest has checked out online, a task or a message is triggered which provide all the information necessary to the teams:
    1. When the guest is actually…

    4 votes

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  7. So for us it would be quite useful to add an option for guests to choose if they want to receive an invoice. Also an extra box if they wish to have company details in there would be great. This way we can send invoices to guests when they want it and also how they want it.

    5 votes

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  8. For people without valid credit card

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. Make it possible to put whole groups at once as cashlist instead of having to do every name one by one

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. It would be good if the guest can get the exact information on their payment status in the confirmation email.

    It needs a code (Placeholder in template) so that the payment at the reservation will show as the rest of commands open to pay in the confirmation mail.

    Its critical data that the client needs specially for transparency

    7 votes

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  11. Currently when there is a task i.e. saying a payment request was missed, one has to copy paste the name of the guest to search for the actual payment request. A direct link would be better

    19 votes

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  12. We do not have a 24 hour front desk and do not want the ability for a guest to make a same day reservation after 9pm. Currently we can only set a restriction for the whole day, please add the ability to set a specific time.

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  13. Some OTAs allow the customer to change Onsite payment to Online Prepaid reservation up until the check in.
    Currently the routing rules do not trigger when the payment option updates.

    We would appreciate if the routing rules trigger when the payment updates into "Online Prepaid" so that we do not accidentally charge the guest twice.

    2 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. We would love the ability to set room charge/credit limits on customer accounts.

    For example, if we would like a guest's room charge account to not exceed $300, it would be great if we could set a limit in MEWS so room charge function is blocked once guest hits $300. From an operations perspective, this would help limit excessive room charge bills. From a sales perspective, we often release promotions that include a set level of 'credit' for the guest to use inhouse on F&B at the property.

    3 votes

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  15. We offer certain additional services (like afternoon tea) for which we require a preparation time of 48 hours. unfortunately there doesn't seem to be the possibility to mark this when setting up the service - only that you can offer it prior to arrival. is there a way we can add a time limit on (i.e. 48 hours prior to arrival) and that it generates a task not on the day of arrival but for example a week prior to arrival or on the day of the product being added by the guest.

    7 votes

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  16. Hello everyone,

    we wanted to ask you if it is possible to create new privilage where as if we take pre-authorization for extrases for "x" sum, the receptionist would not be able to create extrases in value bigger then the "x". Therefore they wouldnt be able to add anything to guest unless it is already paid for.

    1 vote

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  17. The Before Start email is sent to all the bookings, so it does not take in consideration which Confirmation Email's are Enabled in Visit Option.

    Please considere to send the Before Start email only the Confirmation Email that is ENABLED and ignore the ones disabled.
    This will help to send the information to the right customers instead of sending the invitation to all customers and create confusion.

    5 votes

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  18. The green sign shows up when all the guest completed the online check in. Thats rarly the case often we need just the date of birth of the second person and then the guest gets asked the normal registration form because nobody looked up the pre filled in regestrion card.

    6 votes

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  19. We offer a guest different room categories and send him this in an offer.
    Now it must be possible for him to confirm only one category and reject all others.
    Unfortunately, this has not been possible to date.
    Thank you very much for the quick processing.

    1 vote

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  20. Lors de la création d'un bloc de réservation (bloc de disponibilité), il faudrait que l'on puisse envoyer des email automatiques au Booker : Devis + rappel d'échéance. De la même manière que les réservations individuelles.

    1 vote

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