930 results found

1. Adding an additional filter on the Guest profil report

   Could you please add on the report of the Guest profil an additional filter in order to see the name of the fidelity code. Thank you

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2. Customize Payment Message for “Pay at Hotel” Bookings to Reflect Pre-Authorization Only

   On the Mews Booking Engine, when guests choose the “Pay at Hotel” option, they are required to enter their credit card details for a pre-authorization (usually for the first night) as a guarantee. However, the interface still displays a “Proceed to Payment” button or message, which creates confusion and mistrust.

   Many guests believe they are being charged immediately, and some abandon their booking altogether. This not only leads to a poor user experience but also reduces conversion rates.

   We would like the ability to customize or replace the current message with something more accurate and transparent, such as:
   “Enter your credit card details to secure your booking with a pre-authorization. No payment will be taken now.”

   This change would align the messaging with the hotel’s actual payment policy and improve both guest trust and booking completion rates.

   On the Mews Booking Engine, when guests choose the “Pay at Hotel” option, they are required to enter their credit card details for a pre-authorization (usually for the first night) as a guarantee. However, the interface still displays a “Proceed to Payment” button or message, which creates confusion and mistrust.

   Many guests believe they are being charged immediately, and some abandon their booking altogether. This not only leads to a poor user experience but also reduces conversion rates.

   We would like the ability to customize or replace the current message with something more accurate and transparent, such as:
   “Enter your… more

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3. Enable Placeholders in Guest Portal/Documents

   Enable Placeholders (currently only used in Mail Templates) to be used in Guest Portal, specifically the check in/check out documents.

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4. Umbenennen und hinzufügen von Klassifizierungen im Gastprofil

   Wir würden gerne unsere Gäste klassifizieren. Viele der vorhandenen Klassifizierungen sind aber nicht wirklich sinnvoll. Daher bitten wir darum, diese ändern oder neue erstellen zu können um die für unsere Gäste sinnvollen Merkmale hinterlegen zu können.

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5. Introducing a warning message when exiting the email builder

   It would be great if a warning message would pop up when exiting the email builder (refreshing, closing the window or going back), so we do not discard changes by mistake.

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6. Capture guest ID during online check-in

   When guests check-in online, we still require them to come to the Front Desk to provide an ID and their home address. Capturing it during the Mews guest journey makes more sense. Guests often say "what is the point of checking in online if I have to come to the Front Desk anyway." The "online check-in" thus annoys the guests as having to do extra work.

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   on the roadmap  ·  AdminOlivia Dingreville (Admin, MEWS) responded

   Thank you for submitting this idea. I'm happy to say that this is on the roadmap. We are still in the exploratory phase but plan to add this functionality in the future.

7. Customer Classification Enhancement (Guest In House Report)

   1. Handling of VIP's - being able to pull up a report of only Arrivals
      with certain Customer Classifications (mulitple-select-drop-down in
      reservation report with Customer Classification filter like Segments filter). Also being able to pull this via a Report like the Guest in house report.

   2. Disabled classification needs to be part of the Guests in House report
      for emergencies.

   3. Customer Classifications need to be a filtered in the Space status report for
      Housekeeping to identify special requirement rooms

   41 votes

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8. Different colors for membership levels

   We would like for the members to have different colors in the bookings depending on the membership level

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9. Customize Mews Kiosk tone of voice

   Yet it is not possible to customize Mews Kiosk App in the tone of voice that matches our brand. Meaning how we speak to the customers cant be set in Mews Kiosk. This is absolutely mandatory to match the brand standards

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

10. Signature for accompanying persons Optional

    Signature for accompanying persons Optional

    Since the update in July 2024, MEWS Kiosk asks for the signature of all travelling persons. As the data is usually filled in by the main booker and is not required by law, I agree that the signature for accompanying persons can be set to fixed, optional or not required as required.

    In addition, it makes little sense to ask for this data for small children etc..

    10 votes

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11. Auswählbar ob Kreditkarte beim Online check-in angegeben werden muss

    Manche Gästegruppen müssen nicht selbst zahlen und nutzen daher den Online Check-in nicht weil dort die Kreditkarte angegeben werden muss. Warum kann man dies nicht auswählen? Die Arbeit wird nicht erleichtert, da zB Tagungsgäste sowohl Adresse als auch alle anderen Daten vor Ort eingeben müssen.

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12. Bundesländer

    Hilfreich wäre, wenn bitte das Bundesland im Gästeprofil automatisch anhand des Ortes bei den Gästeprofilen hinterlegt wird

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13. Payment Successful Template: Add Advanced Customization

    Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.

    It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.

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14. optin SMS

    Hi,

    I want to manage more optins option in Mews such as SMS and postal mail.
    Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-options

    Regards,
    Floriant

    26 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

15. create task when e-mail bounce

    When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...

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16. mark existing address as primary

    Add a button or checkbox in address details to mark them as "primary".
    Currently only the address entered last is marked as primary. To change an existing address to primary the address needs to be entered again manually.
    Therefore I sugggest a simple checkbox within the address edit view to mark an existing address as primary to the profile.

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17. email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}

    {DetailsHtml} shows requested room category, while:
    {reservationDetailsHtml} shows category where the reservation is booked in actually.
    means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
    It makes no sense nowhere to confirm an "actual" category in an email. instead of the requested category.
    also: in {DetailsHtml} the room number is shown. in no case I want the guest to have his room number confirmed 4 weeks before arrival. There might be cases, were a frequent guest wants "his" room, but for the most of us, we promise/confirm a room category but not a room number.
    Email templates: {DetailsHtml} and {reservationDetailsHtml} should be adjustable for the User.
    the wiki does not include ALL placeholders: https://help.mews.com/s/article/placeholders-general-mail-templates?language=en
    I spend a lot of time to enter and change invoice addresses, so I want to display the guests address AND the company address that is linked to the guest in his account, so he can check and change or alert us to change the billing address.
    like: please check your billing addres or "click here" to update your data...kind of.
    also: what is meant with this ?
    {firstName} John The email recipient's first name.
    {lastName} Doe The email recipient's last name.
    the recipients name ? the booker ? the guest ? holy cow. How can a discription be so unprecise and wrong..... please name it guest name and booker name. there must be two placeholders....or am I so wrong ?
    I think I found "arrivaldate" as a placeholder in the WIKI, but I didn't find a "departuredate" placeholder.... well, i can imagine the syntax...
    the listing of placeholders is very bad. Mews really have to upgrade that.
    take someone off of the "unfolding emails creators" and let him built up that page with ALL placeholders the user can use.... I am bored to death from the "promise " emails..... sorry.
    I'd love to see a greater section of email templates design. I know larger hotels/groups build them theirself or with agencies.... but I bet, they didn't use the placeholder list from the WIKI only.... I really would buy in, to get nicer email templates.....
    so MEWS: correct the above and show a list of ALL placeholders....thanks
    I also mentioned that in the community (DE)
    https://community.mews.com/how-do-i-2/falsche-zimmerkategorie-auf-bestaetigung-2078

    {DetailsHtml} shows requested room category, while:
    {reservationDetailsHtml} shows category where the reservation is booked in actually.
    means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
    It makes no sense nowhere to confirm an "actual" category in an… more

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18. Sending emails from the demo environment

    It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
    Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.

    Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if there was an option to send a real email from the 'Mail templates' section under 'Guest experience' to ensure that emails that are difficult to trigger (such as 'Automatic settlement failed') also look good on various email platforms. It is a general problem that email platforms interpret HTML/CSS differently, which makes it difficult to trust that the preview MEWS shows is exactly how the email will appear in Gmail, Outlook, Thunderbird, etc.

    It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
    Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.

    Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if… more

    4 votes

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19. When merging profiles, have option to convert text to proper language

    Some third parties send reservation details in all capital letters. When merging profiles for these reservations, it would be nice to have an option to convert text to 'proper language', i.e. convert JOHN SMITH to John Smith. Staff are currently manually adjusting the text in these profiles.

    4 votes

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20. Génération de coupons repas et autres forfaits

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front desk team, who must constantly switch between MEWS products and external documents.

    🎯 Requested improvement:

    We would need a feature that allows:

    Automatic generation of meal coupons based on the products added to a reservation;

    A grouped or daily print option by stay date or service (breakfast/dinner);

    Easy visibility and retrieval of these coupons in the check-in interface.

    Goals:

    Reduce errors and improve the guest experience;

    Ease the administrative burden on staff;

    Optimize package sales by streamlining the process.

    Please let me know if such improvements are being considered or if any workarounds currently exist :)

    Bonjour,

    Je souhaite soumettre une demande d'amélioration concernant la gestion des forfaits repas dans MEWS, ainsi qu’une fonctionnalité cruciale qui manque actuellement : la génération de coupons.

    🧾 Problématique actuelle :
    Notre établissement utilise régulièrement des forfaits incluant des repas (déjeuner, souper, etc.)

    Actuellement, il n’existe aucune fonctionnalité native dans MEWS pour :

    • générer automatiquement des coupons repas individuels ou regroupés pour chaque réservation ;

    • afficher visuellement et clairement les forfaits inclus au moment du check-in ;

    • simplifier l’impression ou la distribution de ces coupons au client.

    Cela entraîne :

    • des oublis fréquents de coupons fait main à remettre.

    • une charge manuelle importante pour l’équipe de réception, qui doit constamment jongler entre les produits MEWS et des documents externes ;

    Amélioration souhaitée :

    Nous aurions besoin d’une fonctionnalité permettant :

    • de générer automatiquement des coupons repas à partir des produits ajoutés dans une réservation ;

    • d’avoir une option d’impression groupée ou quotidienne par date de séjour ou par service (déjeuner/souper) ;

    • de rendre ces coupons visibles et faciles à retrouver dans l’interface de check-in.

    Objectifs :
    - Réduire les erreurs et améliorer l’expérience client.
    - Alléger la charge administrative des équipes.
    - Optimiser les ventes de forfaits en rendant le processus plus fluide.

    Merci de me tenir informée si de telles améliorations sont envisagées ou si des solutions de contournement existent :)

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front… more

    1 vote

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