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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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794 results found

  1. Kiosk Check-In.

    If something happens during the guest's stay and we have to get in touch with our colleague who checked the guest in, it would be much easier if we have the option to choose the name of the employee who is checking in the guest.
    At this current state, when you check someone in via kiosk, the action log will say that "Mews Operator (Mews Kiosk)" has checked the guest in and not the name of the person!
    A suggestion for the matter would be to have the option to have a box on the dashboard listing the…

    6 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. When a customer buys a voucher (gift card) on vouchercart or any other gift card integration, we want the gift card balance to be pushed to Mews AND deduced from any future invoice that the customer makes, which is not currently the case. All gift cards vouchers are therefore completely useless. Not having a 100% fully automatic gift card system in a hotellerie management software in 2023 is not solving a stone age problem.

    We want the booking engine to deduce the customer balance marked as "to be refunded" from his next invoice at checkout. This amount comes from the…

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When a guest receive a stay confirmation or proposal, it would be nice if the room picture is shown on it

    15 votes

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  4. Many of our guests are quite concerned that the deposit they have paid is not shown on the confirmation email. Could we please include this on the confirmation

    3 votes

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  5. Have a generic QR code to promote online check-in and enable guests to complete online check-in with their name and reservation number.

    Guests do not always keep the emails sent, so the code could be displayed in the hotel lobby, if guests are standing in the check-in queue this could be a prompt to complete the online check-in and save them time.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Add additional field to the availability block to communicate details on the booking link. Right now, guests with booking link cannot book pre and post dates. Guests using the link do not know that and get upset. If there was a field linked to the booking link, we could add a Welcome, specify block dates, and cut-off dates, along with who to contact to book outside of the block.

    2 votes

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  7. Would be very nice if there is a group checking in online, that they can fill in a phone number and emailadres for every room.
    So when working with a digital key, every guest/room receives the correct key.
    Also would be perfect to split bills.

    4 votes

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  8. In some cases, guest wants to book a specific space (favorite room for example) or want to make sure as a family they have rooms next to each other. Currently that is not possible via our booking journey on the BE.

    3 votes

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  9. Some guests have read the before start, but decide to do the online check-in later. We are getting complaints that the reminder is experienced as "spam".
    It would be preferable to have the option to only send the before start e-mail, but disable the before start reminder.

    12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. We need to be able to edit the term "categories" - my hotel is 13 rooms and they're all unique so they're all their own categories and users, when they are invited to explore other rooms with availability it reads "other categories with availability" which to the user makes no sense. One simple field in the back end for how to refer to "categories" would make a huge difference for our business.

    3 votes

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  11. With the latest functionality updates we do no longer have the company/travel agent vouchers available from the voucher option in Mews when making a new booking.

    Company/Travel agent bookings should now be made without specific voucher and only using the relevant company/travel agent profile.

    IDEA;
    1: Let the hotels be able to enable/disable this functionality! Since this functionality might not be a positive change for all properties.

    or:

    2: Provide a drop down so when making a booking you can choose EITHER public/company or Travel agent

    REASON:
    A: It is crucial for us to be able to search on ALL…

    2 votes

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  12. Heya - the current set-up in Mews allows for commission rates to be set to travel agencies.

    For GDS rates, this can be tricky, as you have to create each agency, and not all GDS rates are commissionable.

    I would like to suggest the possibility of indicating on a rate if it is commissionable or not, and what the commission rate is for the rate.

    I know it will become complicated if you have a commissionable rate, booked by a T/A which has a commission set up to it. But maybe it should be the rate that determines the commission…

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. At the moment guests can skip the email line on tablet App. Having this line mandatory would improve our efficiency. Thank you.

    3 votes

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  14. We do not want our Single room to be offered when two guests are selected on our booking engine through MEWS

    4 votes

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  15. After sending the confirmation email to the guest, if any modification are done afterward, the guest do not see them on their preview. Unfortunatelly the system does not update accordingly, we always need to send a new confirmation email. It would be really nice if all the time when we make a modification or add an item, the guests can see it as well on their preview. So we would not need to send a new confirmation email always.

    3 votes

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  16. It would be nice if Mews gave an indication when a booking with a task is cancelled. For example, we set tasks for flower orders for a guest. So when the guest cancels, we can immediately see that flowers are also ordered for the guest, so we can cancel them as well.

    7 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Please adjust the length of the e-mail queue to one year. I can look back for four months, but we book one year ahead. So this means that for most of my guests, I cannot see the confirmation e-mail. If the guest does not have it themselves, I cannot prove that and what they booked with us (which is very awkward as you can imagine).

    6 votes

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  18. After the booking is complete, the confirmation back page does not show the guest name. It would be nice if it can show this information. As of now, it only shares the confirmation number, check in dates, price, and room type.

    It would be helpful to show the name of the guest as well.

    2 votes

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  19. We only want to offer some room types to familes, which you can do on internal bookings but not on the engine, Can we have a systemt that only shows the childrens rooms when a guest adds a child in on the first page please

    4 votes

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  20. If reservations are made far in advance it may occure that a guests credit card won't be valid anymore when the payment is due. Therefore, a task should be created when a card is expired, so we can contact the guests and ask them to update their card details. In an ideal world, an email template could be created so this can be automated.

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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