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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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794 results found

  1. A " how did you hear about us when making a reservation through the booking engine" would be great for Marketing purposes !
    Please :)

    12 votes

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  2. Display guest messages and internal messages apart, or at least in a different color, so you cannot reply a guest with an internal message by mistake.

    1 vote

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  3. A lot of People always travel together like spouse or friends.. With mews the fellow travellers gets lost except the person who uses mews knows that Person A is always traveling with person B. It would be fine that there is an option to connect guest profiles.

    10 votes

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  4. Auto send a Bring Back campaign on MEWS email templates sent 3 months after guest departure to encourage repeat direct business.

    3 votes

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  5. To be able to seach for booking using the bookers profile - not only by the guest profil.
    For both group and individual bookings it would be more efficient and easier to find bookings.

    27 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Include the name of each occupant on the confirmation email for a group reservation

    Original FR: Faire apparaitre le nom de chaque occupant sur l'email de confirmation pour une réservation de groupe

    4 votes

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  7. Vouchers can be associated with companies or travel agencies (instead of being public). However, currently, when a voucher is used to book a reservation, there is no voucher information or company / travel agency information attached to that reservation in Mews.

    It would be very helpful if company / travel agency and voucher codes could be attached to reservation data and if those voucher-based reservations can be searched for through the reservations reports.

    1 vote

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  8. The ability to store passport pictures through the guest journey. Almost every self serviced apartment company requires to store passport infomation and our guest journey does not support this. This requires the owner to use something like Operto or Duve.

    2 votes

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  9. If a regular booker (who has their default language in Dutch) books a room and wants an English confirmation, in stead of Dutch this is not possible. It would be great that when the booking engine language is set in a specific language, the bookers (or guest) gets the confirmation in that language.

    2 votes

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  10. Allow products to be bought per person rather than based on number of people in the room e.g room is booked for 2 people but only 1 person want a massage which is an extra. Currently you can only book 1 if you choose once or per person and it is based on the number of people in the room

    9 votes

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  11. Properties want to be able to send a specific room with pictures and description to a guest so that the guest can have an ultimate decision to book a room. Mews allows properties to send a quote or reservation inquiry but it won't give the guest ability to see what the room looks like. Having pictures with description would bring additional value.

    3 votes

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  12. When a reservation is created via the booking engine with an invalid payment the guest does not receive any email to tell them a reservation is on hold. The guest does receive however a cancellation email when the cancellation 'booking abandoned'. This is causing many confusions and complaints as guests did not know to begin with that a reservation is being held, they should not receive an email when this cancels .

    4 votes

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  13. When a guest checks in via MEWS Kiosk we do not receive any information (mail?) about the check in. During the CI process a registration form is filled out and signed with all the necessary data for the registration to the city. All Registration forms of each day are digitally collected. Due to the CI via Kiosk it is hard for our receptionists to keep track of all the registration forms and collect them daily.

    23 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  14. There should be a option to colour code guests for their stay

    1 vote

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  15. Very often husband and wife or companions and/or children do travel together. In mews I see when main guest is "Returning" Guest. In this case I would like mews to automatically suggest names of other people who stayed with them the last times. This information could also be stored in Guest profile on his/her own page of mews. Since it is now the 3rd year we are using mews, more and more guests are returning and it would be of good service not to have to ask again information about companions and children who stayed already

    9 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. 2 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  17. We are looking for the ability to have a "guest note report". We often need to check allergy restrictions or other items for events where the individual guest notes are important.

    4 votes

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. At this time the hostory for email is 3 month, it will be great if it can be 6 month or 1 year if possible.

    6 votes

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  19. Show a mark or warning on blacklisted guests when making a new reservation instead of the warning when clicking "Book now".

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Add the possibility to add conditions for the automatic emails.
    For instance, when a guest create a last minute booking and a pre-checkin email is is sent, make sure no other email is sent to fill the profil on the same day.
    Avoiding dupplicate information.

    16 votes

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