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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
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Guest Experience

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794 results found

  1. For emails sent from an hourly service booking, it would be useful if the booked hours could be included in the booking details (e.g. the customer can see that they have booked a room from 9am 30/07/23 - 4pm 30/07/23). Currently only the date is shown. We are using the hourly service for our meeting room.

    1 vote

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  2. Allow the google booking link to show all room types instead of just 1.

    20 votes

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  3. Could you please do something about special characters in the name of the guest ?
    When it's a self check in it can have sometimes special characters and so the order to creat a key on the key encoder is not working.

    2 votes

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  4. It would be great to have the option of having multiple emails with the account. Some people would like different charges invoiced to different emails (i.e. business card is only paying the room therefore that invoice goes to that email, and a personal email for all other expenses).

    Also another reason is husband and wife might want the invoice sent directly to there email

    82 votes

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    Hello from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. At the moment, you cannot send a message or email from Mews to your guests.
    This functionality needs to be implemented ASAP. I really expect this functionality from Mews. There should be an easy way to send out a message to all inhouse guest at onec for example.

    24 votes

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  6. Booker should be able to confirm an optional reservation.
    If you send a quotation to booker the confirm button is not active. Just the guest can use the button bor companies it is important that a booker can confirm. We are still working with emails if a company books several rooms for employees. Would be great to solve this. Many thanks

    3 votes

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  7. Guests can chat with us via the button in the booking confirmation, why is there no app or interface for guests to install on our tablets or guest phone so they can continue to chat with us during their stay?

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  8. Currently the emails that are sent use the location name as the 'Sender' name. We would like to customize this, so that regardless of location, emails sent to our guests are using our company name (or something else).

    1 vote

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  9. The ability to set up a pop up that comes up during booking, with all the benefits of why guests should book direct.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Groups quotations links are working a miracle. However, there is potentially simple and significant space for improvement.

    When guest follows the link, in Mews BE nothing presellected and guest have to go over and over and add the room types and pax. Even if they will select correct number of pax, but locate just 1 to different room type as per what the quotation was prepared for, it won't go through and you won't know why. If, however all will be preselected, guest would only have to go through the extras and payment pages.

    Also, currently guests need to be careful about…

    4 votes

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  11. Instead of listing the total price for multiple nights, which often averages out to include messy cents, list each nightly rates for the length of their stay so the pricing is clean.

    2 votes

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  12. When you write the description of a product, you can add spaces between lines of text. However when the description of the product is viewed in the online portal where the guest can purchase it, the spaces are removed and the text appears as a single block. HTML or markdown coding does not fix this. It would be good if the line spaces entered in the description were replicated in the guest portal.

    1 vote

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  13. This may be a bug; however, mews applies the returning guest classifaction also in case a guest cancels his booking and then makes a new one. The returning guest classification should only be applied in case of a consumed (checked-in and out) reservation.

    5 votes

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  14. Provide an option to hotels where, in order to create a reservation (even through Commander), an authorization code with an authorizable credit card should be required and part of the 3 step reservation creation process.

    And, only certain users (or an override password) should be allowed to select an alternate payment method such as cash / directbill, etc.

    However, one way or another, at least an indication of payment method should be part of and required in the 3 step reservation creation process in commander.

    Currently, adding a credit card to the folio requires us to then go to a…

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It would be great if you can set a limit on bookable items. For instance a max amount of 3 for late check-outs or early check-ins. That way you can upsell without putting too much pressure on the housekeeping team.

    Would love for that to happen!

    With regards,

    Ruud - The Duke Hotels

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Add cash option or temporary skip option to check-in with the kiosk.
    We are trying to work Paperless, and the kiosk gives us this option. However, when someone pays cash we have to stop the entire check in process because we cannot proceed without card payment for the check-in.

    2 votes

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    1 comment  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. We need a way to know how many guest open our emails, how many click on the links and call to action

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Add a box to select/ deselect who receives the "After End" email, depending on the feedback from the guest on checkout.

    3 votes

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  19. Mews currently does not allow restricting minors to be booked into selected room/space types. For example allowing a child to be booked to shared dormitories and especially as the sole traveler is in a breach of regulations in number of countries.

    Feature to add - option to select per space type to allow minors to be booked in and also whether only as secondary occupant to an adult or as sole occupant.

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  20. Please make it possible to show more rates than only 1 rate per rate group in the booking engine. We have multiple rates (packages) per rate group. if we need to give all the rate's a rate group than we need to make over 25 rate groups. this will then be extremely difficult to handle for the employees as they have to go trough a large list.

    11 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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