930 results found
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Automatic Wait List Feature
The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).
This would remove any need for manual labor from the hotel side to handle wait lists.
Example:
- Guest tries to book a room Aug 1st - Aug 2nd
- Hotel is fully booked
- Guest opts in to our guest list by entering their email address
- Hotel opens up for bookings on Aug 1st
- Guest automatically receives email saying that the date(s) they searched for now have…241 votesReview of Mews Search starting and in exploration phase
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Delete single guest profile - GDPR
We must be able to delete individual guest profiles in accordance with the GDPR guidelines.
Example: Guests request an offer, cancel it and then request deletion. We need to delete according to GDPR, so we cannot delete the file immediately, but have an obligation to retain it.
It would be nice if we could preset deletion in the file and then this happens automatically after the deadline has expired.25 votes -
Blacklisted guests report that can be exported
Have blacklisted guests report that can be exported and that includes the date of the first time the guest was marked as blacklisted (or allow to close bills and merge profiles when the guest is on the blacklist)
4 votes -
Email Template Scheduling
It would be great if we could choose the scheduling of the templates to the times we want. For example, Before Start email is 2 days in advance and we would like to have it 5 days in advance.
At the moment this is set up by MEWS and can not be changed!60 votes -
Disable automatic online check-out email for continuing reservations
Disable automatic online check-out email when the customer has consecutive reservations or changes rooms. Detecting if the customer with the same email continues their reservation the next day should not send the online check-out email so that it is not duplicated.
6 votes -
Promoting bookable service on the Kiosk
Having the possibility to promote other bookable service (especially hourly service such as spa, bikes, meeting rooms) on the Kiosk.
8 votes -
Sanitize guest profile input fields
When accidentally entered an space in front of a first- or lastname in the guest profile we would like MEWS to automatically delete this empty space.
p.a.:
Firstname: Max
Lastname: Mustermann
->
Firstname: Max
Lastname: Mustermann23 votes -
Set Signature as optional
Hi,
we would like to not ask for the signature during Online Check in or Kiosk Check in. Reason is that this takes extra time + the registration card (Meldegesetz) is nat mandatory anymore. So we do not want to ask for this to ensure better guest journey. It would be good to add this to the check in fiels which prperties can edit to make sure collect only the data they need.
4 votes -
Kiosk Employee check out screen
i like to have the same name screen for employees in the kiosk check in screen also for thre check out. in the check out screen you hav to type in the guest name even in the employee modus
23 votes -
display key cut actions
I want the action of the key creation to display in the action log; this gives us the possibility of when and by who keys were cut for a specific reservation.
11 votes -
Visible prices on booking engine
On booking engine, show lowest room rate on each date + a clear indication of minimum nights. Lots of other booking engines and airlines allow for this. Great tool to increase occupancy on quieter, future dates.
2 votes -
Feature Request: Enable Reservation Management When Booking for Someone Else
Currently, when using the MEWS reservation portal, clients who book a room for someone else (by selecting "I am booking for someone else") are not able to manage the reservation afterward. This includes essential actions such as modifying dates or canceling the booking.
To work around this, clients are selecting "I am booking for myself", even when reserving for another guest. While this allows them to manage the reservation, it results in the reservation being confirmed under the wrong name—that of the email/account holder—rather than the actual guest. This creates confusion for both the hotel staff and the end guest,…
2 votes -
Limited booking offer / Limite de réservation
Bonjour,
Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.
🎯 Objectif :
Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).🔧 Fonctionnalité souhaitée :
Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.
Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).
…
2 votes -
DU-Kultur integrieren
Es wäre sehr schön, wenn die Du-Kultur auch in der WBE umgesetzt werden könnte. Beispiel: "Verbessern Sie Ihren Aufenthalt" in "Verbessere deinen Aufenhalt"
3 votes -
Option to remove the marketing opt-in during online check in and check out
Option to remove the marketing opt-in at the online check-out.
14 votes -
guest chat information linked to guest profile
Mews is constantly improving the use of AI for guest profile. It seems very strange that you do not include all the information from the guests chats. Here it is typical last minute wishes coming in, like silent room, allergies ao.
If you are not able to push this directly in the AI info it is weird there is NO link at all from the reservation or the guest profile that this guest/reservation had a chat with important information - accessable also later.1 vote -
Soft opt-in marketing
We'd like to adopt the 'soft opt-in' marketing model whereby bookers are automatically subscribed to our marketing database unless they specifically opt-out at the point of booking. This would require the current wording to be changed (ideally editable by us), and the checkbox to be ticked as default (or change to tick to opt-out).
2 votes -
Double authentification (booking engine)
There is currently no double authentication on the Mews booking engine. If a customer makes a mistake with their email address when booking, they will not receive any of the scheduled messages.
This can cause confusion and doubts as to whether a booking has actually been made.
This is a very common feature.
I suggest integrating double authentication (twice the email address) at the end of the booking process on the booking engine.
2 votes -
Upgrades in Mews Kiosk
We are experiencing difficulties in implementing the upgrade function in the Mews Kiosk because the pricing becomes incorrect. For example, a guest books a Standard Room for 100 EUR when the room pricing is low. Upon arrival, the daily rate has increased to 160 EUR. The price difference to the next room category is 20 EUR. If the guest had gone to the reception, they would have been offered an upgrade for the difference of 20 EUR. However, in the Mews Kiosk, the guest is offered an upgrade for the difference between the confirmed price at the time of booking…
2 votes -
customize occupancy in the booking engine
We would like to customize the occupancy in the booking engine, so that we have the posibility to manage the amount of available houses for sale.
For example, when there is one house left in each house type, it should not be possible to sell in the Booking engine to avoid overbooking, so it is only possible to book by contacting us directly.
15 votes
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