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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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794 results found

  1. There are currently two ways to open the booking engine and I would like to see them combined.

    1. Standalone: to open the booking engine with a URL on a new tab/page of the browser. It also allows deeplinks to preselect language, currency, dates, persons, category etc.
    2. Widget: to open the booking engine in a, iframe popup overlay by creating a button with the class 'distributor-open' and without link.

    I would like to use a combination of them, so open the widget with a deeplink.

    It should be as easy as adding the deeplink to a button with the class 'distributor-open'.…

    1 vote

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  2. Create the option for a guest photo to be added to the Internals - Guest Notes section of MEWS please.
    The new update is great with categorized notes.
    Being able to upload a picture of our VIP and regular guests would be really helpful

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Corporate and Guests' Profiles should be shared among All the properties of a Hotel Group.

    1 vote

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  4. preview of the guest confirmation, be able to add a personal message

    14 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. It will be great if we can have the option to add or change the voucher when a reservation is already done.

    12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  6. The Mail Template page displays every email which can be sent by Mews, however there is no indication asto whether or not the email is active / enabled.

    It would be ideal to display the status of each email, so at a glance we know which emails are enabled and which are disabled without having to review stay settings.

    7 votes

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  7. Add restrictions by occupancy levels or similar logic.
    Like: apply minimum stay or close if occupancy >= 80%.
    We can apply this logic in most channel managers, but not in Mews. Would be great to have the logic applied in the PMS - and not through 3rd party.

    5 votes

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  8. as simple as it says.
    When commincating interally with staff through the mews app it would be nice to attach photos

    6 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. The link of the online check-in in the mail before arrival is not vailid any more after the guest is checked-in. Sometimes the Guest needs more time to fill on the information. Can you please leave the link in the mail active also after the check in. This is also in compliance with legislation, as the information in Austria has to be provided within 24/48 hrs after check-in date.

    1 vote

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  10. With the thema Licence plates, the current online Registration cards do not have the option for guests to provide a plate nummber. So even though the guest completes the online check-in they still have to provide this information to the reception

    11 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Afterpay have a large presence in ANZ and are expanding their offering. Offering the payment option via the Mews BE would enhance the experience for customers in the region.

    1 vote

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  12. Add a hyperlink to the booking notes, or the guest’s profile

    2 votes

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  13. Integrate with Airbnb, Expedia and Booking.com directly including Chat API so that we can have a universal chat experience for our guests, currently we are having to use a clunky external system that provides a unified inbox.

    But it would be SOOOO much better if this was integrated directly into MEWS.

    38 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. If mews could sell USB camera modules that could be placed next to kiosks/computers for easier Document "Scanning".
    If all documents are the same brightness, distance from the lens it could speed up the scanning procedure.

    1 vote

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  15. After booking, it would be nice if there was an option to send the confirmation details (including name of guest) to a secondary email as well.

    This is similar to airline bookings where you can send booking confirmation to additional email addresses afterwards as well, such as a company admin, additional family members, etc.

    3 votes

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  16. On results page, the number of searched adults is located on a separate event (ga4FetchedWithOccupancy) from the event containing a Data Layer with searched dates, availableRooms, prices, currency. Include the searched adults number in the data layer of ga4CategoriesLoaded

    1 vote

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  17. Display the loyalty number/code in the guest portal.

    4 votes

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    0 comments  ·  Loyalty  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Add the functionality for guests to be able to use the Mews terminal to purchase any products from Mews by themselves without any intervention from our staff, at any time (from a list pre selected by us, as not all products should be purchasable by guests). Currently, the functionality is partially there but the guests can only add products to their reservations when doing the checkout, which is really annoying.

    Currently, each purchases made with the Mews Terminal require manual intervention from our staff. We want guests to be 100% autonomous in their journey. They want something but our staff…

    2 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  19. a more complete overview for the guest.
    With comming and previous bookings.
    Automatically see all invoices.
    Change invoice details (adress, company name etc.).
    Change dates / bookings

    So that the guests can do everything without the need to contact us.

    1 vote

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  20. overview of invoices based on company profile.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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