930 results found
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Optional 'Display marketing email opt-in' for Canada
Disabling the “Display marketing email opt-in” option in Registration card configuration is only applicable to the registration card pdf. We were expecting that the “I’d like to occasionally receive marketing updates…” check-box would not show in the Booking engine, Online check-in and Kiosk. In Canada, any purchase would imply soft consent if we don't explicitly show the check box.
3 votes -
Ambiguous header "included" in Kiosk Check-in reservation overview for the guest
For an existing reservation, the kiosk will display at check-in the guest name, "your booking", check out" and then a section with the header "Included.
Now for an Expedia Collect booking, underneath the header "Included", we find 2x City Tax. However, the city tax is not included in the Expedia price and the guest has to pay the city tax extra. This creates an ambiguous situation where the guest may think that the city tax is already included in the price.1 vote -
Mews chat function improvements
all chats sent from the property should be a different colour than the guests message.
When a chat has been answered it should move to another field of answered messages so it doesnt get mixed up with unanswered messages.
possibility of accessing the chat through reservations and see previous conversation with a guest for example when checking them in.
9 votes -
Allow Properties the option to customize profile creation requirement by Users
More and more properties are asking for the option to custom-choose at the property-level to require certain elements when a user is creating customer profiles >> such as nationality, email, and/or telephone.
1 vote -
Add minibar items during online check out
At the moment the guests cannot add any minibar item to the bill, they have to come extra to the FO desk to settle the payment for these items.
If they could add it during CO it would be much effective.
1 vote -
Exportation de la checklist des produits
Product Checklist Export
Hello,
I would like to submit a request for improvement regarding the product checklist feature in MEWS.
🧾 Current issue:
We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).This prevents us from:
Clearly communicating the list of services to our partners each day;
Effectively tracking the logistics of services to be delivered;
Reducing errors and omissions on the partners’ side.
✅ Requested improvement:
We would like to have…2 votes -
Read Guest Messages: Clear Notification for All once Actioned by one
Currently, when an employee responds to a guest message, the notification "new message" remains for all other employees with permission to receive guest messages.
It would be more efficient if the notification would clear for ALL the minute it is actioned or replied to with the user's Initials and timestamp.
1 vote -
Add AI functionality to the booking engine
A useful feature would be to incorporate a simple AI tool that proposes alternative available rooms to guests, allowing them to switch if their preferred room isn’t available for the entire stay.
4 votes -
Communicate directly with customers via their Booking.com email address
We want to be able to communicate directly with customers via their Booking.com email address. This is possible in many other systems, but yours does not offer this option. As a result, customers who book through Booking.com do not receive any scheduled communications. This is a major issue that can only be resolved by you.
6 votes -
Remove guest count in booking engine for bookable services that are independent of guest count
For a bookable service for space like parking or bike, or similar a guest /adult count doesn’t make sense. It should be possible to disable the adult count field in the booking engine for that bookable service somehow.
See https://community.mews.com/how-do-i-2/how-do-i-setup-a-booking-engine-without-guest-count-1676 for reference
6 votes -
show the outstanding balance in the guest portal
The Pay Now vs Pay Later option is the only tool that displays remaining balance in the Guest Portal and it only works for customers with scheduled payments. There should be a way for customers to see their remaining balance before and during OCI.
2 votes -
Bookable services that are offered via "Service promotions" on the Online check-in flow should also be available on the Kiosk check-in flow!
We're currently able to sell additional bookable services to guests if they elect to use the online check-in module (using the "Service promotions" feature), however we can't offer these same services to guests if they elect to use the Kiosk check-in module. This makes no sense. We would suggest adding a "During Kiosk check-in” check-box option in Service promotions > Promotion settings > Offer to customer* to supplement the current “In booking engine” and “During online check-in” options that are already offered.
3 votes -
Display Rate Comparison Improvements
Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.
If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.
Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.
2 votes -
Erweiterung der Variablen in den E-Mail-Templates
Liebes Mews-Team,
Aktuelle Situation:
In den E-Mail-Templates stehen aktuell nur begrenzte Variablen zur Verfügung, um Buchungsdetails darzustellen.Anforderung:
Wir benötigen zusätzliche Variablen in den E-Mail-Templates, insbesondere:Einzelsumme je gebuchtem Extraprodukt
Gesamtsumme aller gebuchten Extraprodukte
Begründung / Nutzen:
Diese Informationen sind essenziell, um unsere Angebote professionell an Firmenkunden weiterzugeben. Vor allem bei Firmenbuchungen ist eine klare Aufschlüsselung einzelner Extraprodukte sowie eine Gesamtsumme erforderlich, um den internen Anforderungen unserer Geschäftskunden gerecht zu werden.Erwartetes Ergebnis:
Die E-Mail-Templates bieten die Möglichkeit, sowohl Einzelpreise als auch die Gesamtsumme der Extraprodukte dynamisch einzubinden.
Damit können automatisierte E-Mails als vollständiges und transparentes Angebot an Firmenkunden genutzt…
1 vote -
Segment emails by manually created reservations
Possibility to segment the email desactivation only for manually created reservations
1 vote -
Upgrade guests
If I upgrade guest free of charge in advance, the guests are able to see it in the kiosk. We would like to keep that as a suprise upon their arrival. Furthermore, it does not show them as a upgrade. If we gave them a free upgrade they are not able to see their original booking in the kiosk. (Original Room Catergory) which may confuse them.
5 votes -
Mews Digital Key Kiosk
To enable Mews Digital Keys onsite through the Mews Kiosk. Expansion of Digital Key not only through Guest Portal online check in functionality but also onsite at Kiosk.
9 votes -
Show original booked room type in guest communication (not upgraded type)
We are facing an issue that causes confusion for both our team and our guests.
Currently, when we send a manual confirmation email or when guests check in online, the current room type is displayed. This also happens when we grant a free upgrade. As a result:
…1. Guests get wrong expectations – Sometimes we need to change the room type back to the originally booked one (due to availability). Guests then feel disappointed or even complain, since they saw the “higher” room type in their confirmation or online check-in. 2. Guests get confused about pricing – For example, when1 vote -
Review guest details in kiosk for recurring guests.
When a recurring guest arrives for check-in and finds his booking in the kiosk, he only has to authorize in the last step as his details are already known in our system. These details are not shown to the customer though. His Id or address might not be correct anymore so he is not sure which data he is authorising.
2 votes -
allow guest to log in and easily make new reservations
It would be nice if a customer could log in to their profile, allowing them to make additional or later bookings without having to add all their contact info again.
2 votes
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