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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
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Guest Experience

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794 results found

  1. Currently, as soon as you make a modification, to any mail template, you erase the default settings for the template - which is all fine and well if you want continue customising your template and understand how to do so.

    However from time to other you would like to go back to the original settings. Would it be an idea that the default button next to the template name, could be active, such that when you engage it, the template settings would revert to default ?

    One great thing with the default settings, is that all translations have already been…

    1 vote

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  2. large company books a room for a visitor. The company wants a cost center number printed on the invoice. e.G.: HR00012345 c/o John Snow. I see there is a workaround when using a booking number in the Travelagency/OTA field, but when booking is done via OTA I can't use that work around anymore.....

    3 votes

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    • To extract a report or filter to retrieve only reservations from certain Booking Engines
    1 vote

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  3. It should be determined by every host itself which emails are sent to customers. There are many guests who complain about the flood of mails.

    7 votes

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  4. Could we also have dining options in rates setup, so that guests (and staff within comander) can choose from options like with / without breakfast / full board / half board to select rates? (of course with nice labels attached 😉 )

    For us, or in most city settings I believe, the major rate differentiations are non-ref vs. free cancellation and with vs. without breakfast ? Right?

    Also, the rate group system could be facilitated to achieve this. Once cancellation policies can be set at rate level, Rate Groups could be used to group board options together (all rates with…

    1 vote

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  5. Currently we have a few services, such as bike rental, breakfast, and parking that can be added by the guests while making a reservation.

    However, there are certain situations where we do not want this option to be visible for the guests. An example is guests that come for a specific conference, who book through their own booking engine.

    It would be great if we can turn on/off bookable services for the specific booking engine when requested. We went through all settings, but are unable to find a way to do so.

    18 votes

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  6. Let hotels add additional questions to the registration form, such as vehicle information.

    31 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. New Cancellation Tags Are confusing because they adjust dynamically based on the rate rules. What would be more useful is to be able to create a set of key tags that we can generate as the business to display on the room cards or rates when you have the selection of spaces. This would allow customers to make quicker choices and saving calling to understand what the room includes. Example tags for the room could be 'Hot Tub', or 'Has Lake View' or 'Includes Complimentary Minibar' or if these tags are applied at rate level then 'Non Refundable' or '50%…

    1 vote

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  8. During the reservation process, add the ability to add a new "Travel agency" as you can add in a new company

    6 votes

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  9. In quotation mails for 1-5 rooms the guest/booker can see rate details (name, conditions..) but for more than 5 rooms the rate details (cancellation, payment...) are not displayed, therefore we have to send group offers for more than 5 rooms manually to show cancellation and payment conditions.

    4 votes

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  10. Restrict the creation of Company profiles - restrict user access so not everyone can create company profiles and assign revenue.

    2 votes

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  11. For hotels with multiple rooms with different occupancy rates, it would be very helpful if the search results in the booking engine would reflect the searched occupancy. Currently, this is not possible and rooms are always shown in the same order in the booking engine, no matter for how many people you want to book a room.

    Desired behavior: if you search for a room for 2 persons, 2-person rooms are shown at the top. But if you search for a 6-person room, the 6-person rooms should be shown at the top.

    3 votes

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  12. Als je het gastprofiel invult met voornaam en achternaam, dan wordt dat rechtstreeks op de factuur getoond. Dat betekent dat er dan bijv. Jan Jansen staat. Het is gastvrijer om daar dhr. Jan Jansen of dhr. J. Jansen te laten zien. Dit is een behoorlijk belangrijke aanpassing volgens ons

    2 votes

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  13. Please sync Mews notes to Enso without changing the reservation details. It seems redundant to change the reservation details every time I need the notes updated on a different platform. Thank you!

    1 vote

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  14. It would be great if the kiosk could be configured to not allow check-ins before the arrival time as configured in Stay settings.

    Currently guests can check in using the kiosk at any time, so long as the room is set to inspected. We would prefer it if guests attempting to check using the kiosk in before the set arrival time were directed to the reception desk. I think this is how the kiosk used to function before the recent major update.

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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  15. It would be useful is the Kiosk and the Guest Portal (online check-in) could display different products. Currently they use the same list of promoted products. This causes a problem at times when the hotel is unmanned and the guest checks in and adds a product (e.g. a birthday celebration pack) but there are staff onsite to deliver it to them. It is fine when they are doing online check-in as there is time before they arrive to prepare the product.

    2 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  16. When a reservation goes through Siteminder the booker information is not added in Mews. We have alot of reservations made by a booker for a guest, when the guest arrives we only have their name and the booked details are gone so if the booker wants to pay we have to add this information manually after finding it in siteminder. its all there we just need the information to be added into Mews as well.

    10 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. 2 votes

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  18. Guest/booker should be able to see which discount has been deducted from their bill, when a dynamic company rate or a campaign rate has been used.

    5 votes

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  19. Add a filter to list arrivals/departures by rateplan or company.

    16 votes

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