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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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799 results found

  1. Add a new “CORPO” classification type to optimize the identification of our Corporate customers individually.

    1 vote

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  2. Have more lines visible as default in the description of the spaces in the booking engine.

    1 vote

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  3. Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.

    This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.

    40 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  4. Customise timing of when email templates are sent. For example, allow a 'before start' to be sent 24hrs prior or 72 prior to arrival. Also, the option to create new templates from scratch to incorporate upsells and other emails for the customer journey.

    If 'Before start' is not enabled to send, allow a Check-in reminder to be sent separately. I understand now that this can only be achieved if Before Start is enabled.

    22 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. We are sending rates for 1 person – and 2 persons are difference rate + 200 DKK.
    The issue here is that we wish this text to be unvisible on booking engine.
    (
    extra person: 1)
    When the person bookes the room, it knows how many persons it is booking for, so no need to describe this for extra person!

    1 vote

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  6. Add the possibility to send a bill from a reservation to another reservation by searching for SEconfirmation number, without email adress attached to the other reservation.

    1 vote

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  7. Add the "invoiceabe" blue sign . When you search for a company in the main search box.

    Atm you can only find the company, but have to go all in to the profile to see if its invoiceable.

    1 vote

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  8. Add the option to "safe" information on a bill/invoice for future reservation.

    For example:

    Be able to attach referens and voucher numbers to the bill. I have noticed you can only attach the information when you are abou to send the invoice.

    1 vote

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  9. Make: take from allotment and add more rooms to allotment as Cenium had before. For travel agents. (Calander mode, and if you are on it, add: (how many rooms they had originaly and how many they have left) so its visible

    1 vote

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  10. Due to New Zealands legal environment we cannot turn off the requirement for the details of every guest staying in a room when checking in via the kiosk.

    As you can imagine if a guest books a three bedroom ********* for her and the children she doesn't want to spend all the time required to fill in details for each of her children just to proceed with the check in. We as a property also do not require this.

    We no longer use kiosk for this reason as guests become too frustrated.

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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  11. Automatic email templates for event, traffic changes,...
    Template can be created with the necessary information ( + possible link)
    To inform guests of events taking place during stay ( that may have an impact).
    E.g. local city events that have an impact on accessibility for that arriving or departing guest.
    New Year's dinner/ Party, ...

    These templates should then be able to be created, and linked to a future date, that all guests arriving/departing or in hotel at that time can receive an email about this ( (Automatically sent out by Mews)

    1 vote

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  12. It would be great if a link / website integration could be created so guests can manage their reservations by going to the hotels' website. This would be a handy feature, especially as people cannot find their confirmation mails and such from time to time.

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  13. We have to make statistics in most countries and it would help a LOT if the other guest on a reservation who does not have a profile, is automatically the same nationality as the "owner" of the reservation. We have a lot of missing nationalities and we can not correct them without adding every single person with a new profile, in every single reservation and that is too much work.

    28 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. We are building our Group Booking Engine for our group of hotels, the location drop box could only allow the user to select a particular location and display hotels in that location. Can we add a ALL Hotel option in that drop down box, so all hotels within the same group would show once that is selected? this will be very convenience for distribution especially on high constrain dates.

    1 vote

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  15. We have several guests who request to have the same (or similar) unit as they stayed in before. currently when looking at the guest profile, it is impossible to see what unit number they stayed in unless you open each reservation card.

    Is there a way so that this displays on the dashboard and perhaps rather than using the place cards use a one line list which displays all information in a clearer view similar to the orders view (i.e. res number / cancelled or stayed / arrival and departure date / unit type / unit number / rate code…

    21 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. It would be helpful for the Guests to be able to see the Document which is displayed after Online Check-In via a button on the Reservation Managment page from the Guest portal.

    4 votes

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  17. We would like the classification 'cashlist' to be turned on automatically when a profile is created. Frontdesk can turn the classification off when a guest provides a deposit (in cash or creditcard form).

    We understand this setting is not applicable for all locations, so we would like this to be a setting you can turn on or off in property settings.

    1 vote

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  18. Hello, most of the time, my team forgets to check the "send marketing emails" option in the profile internals when checking in through the browser. However, when using Mews Kiosk, this doesn't happen since the button is on the profile filling screen. Is there any way to have this button available in the profile section through MEWS for the Browser as well?

    3 votes

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  19. It would be idea to have guest arrival flight details and departure flight details in the reservation dashboard where the check in time is. Other PMS systems do have this option. We offer airport pickup and drop off so being able to generate a report with this information will be useful.

    2 votes

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  20. Currently any direct reservations cannot have a date change action completed by the guest. The only option is to cancel and rebook. Or contact the property to change the booking stay dates.
    Other PMS and OTA tools have this functionality, can this please be developed so the guest has full control of their reservation?

    1 vote

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