837 results found

1. Customer Classification Enhancement (Guest In House Report)

   1. Handling of VIP's - being able to pull up a report of only Arrivals
      with certain Customer Classifications (mulitple-select-drop-down in
      reservation report with Customer Classification filter like Segments filter). Also being able to pull this via a Report like the Guest in house report.

   2. Disabled classification needs to be part of the Guests in House report
      for emergencies.

   3. Customer Classifications need to be a filtered in the Space status report for
      Housekeeping to identify special requirement rooms

   41 votes

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2. Different colors for membership levels

   We would like for the members to have different colors in the bookings depending on the membership level

   5 votes

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3. Signature for accompanying persons Optional

   Signature for accompanying persons Optional

   Since the update in July 2024, MEWS Kiosk asks for the signature of all travelling persons. As the data is usually filled in by the main booker and is not required by law, I agree that the signature for accompanying persons can be set to fixed, optional or not required as required.

   In addition, it makes little sense to ask for this data for small children etc..

   10 votes

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   idea to upvote  ·  1 comment  ·  Kiosk  ·  Delete…  ·  Admin →
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4. Auswählbar ob Kreditkarte beim Online check-in angegeben werden muss

   Manche Gästegruppen müssen nicht selbst zahlen und nutzen daher den Online Check-in nicht weil dort die Kreditkarte angegeben werden muss. Warum kann man dies nicht auswählen? Die Arbeit wird nicht erleichtert, da zB Tagungsgäste sowohl Adresse als auch alle anderen Daten vor Ort eingeben müssen.

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5. Bundesländer

   Hilfreich wäre, wenn bitte das Bundesland im Gästeprofil automatisch anhand des Ortes bei den Gästeprofilen hinterlegt wird

   4 votes

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6. Payment Successful Template: Add Advanced Customization

   Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.

   It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.

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7. optin SMS

   Hi,

   I want to manage more optins option in Mews such as SMS and postal mail.
   Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-options

   Regards,
   Floriant

   26 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

8. mark existing address as primary

   Add a button or checkbox in address details to mark them as "primary".
   Currently only the address entered last is marked as primary. To change an existing address to primary the address needs to be entered again manually.
   Therefore I sugggest a simple checkbox within the address edit view to mark an existing address as primary to the profile.

   2 votes

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9. email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an email. instead of the requested category.
   also: in {DetailsHtml} the room number is shown. in no case I want the guest to have his room number confirmed 4 weeks before arrival. There might be cases, were a frequent guest wants "his" room, but for the most of us, we promise/confirm a room category but not a room number.
   Email templates: {DetailsHtml} and {reservationDetailsHtml} should be adjustable for the User.
   the wiki does not include ALL placeholders: https://help.mews.com/s/article/placeholders-general-mail-templates?language=en
   I spend a lot of time to enter and change invoice addresses, so I want to display the guests address AND the company address that is linked to the guest in his account, so he can check and change or alert us to change the billing address.
   like: please check your billing addres or "click here" to update your data...kind of.
   also: what is meant with this ?
   {firstName} John The email recipient's first name.
   {lastName} Doe The email recipient's last name.
   the recipients name ? the booker ? the guest ? holy cow. How can a discription be so unprecise and wrong..... please name it guest name and booker name. there must be two placeholders....or am I so wrong ?
   I think I found "arrivaldate" as a placeholder in the WIKI, but I didn't find a "departuredate" placeholder.... well, i can imagine the syntax...
   the listing of placeholders is very bad. Mews really have to upgrade that.
   take someone off of the "unfolding emails creators" and let him built up that page with ALL placeholders the user can use.... I am bored to death from the "promise " emails..... sorry.
   I'd love to see a greater section of email templates design. I know larger hotels/groups build them theirself or with agencies.... but I bet, they didn't use the placeholder list from the WIKI only.... I really would buy in, to get nicer email templates.....
   so MEWS: correct the above and show a list of ALL placeholders....thanks
   I also mentioned that in the community (DE)
   https://community.mews.com/how-do-i-2/falsche-zimmerkategorie-auf-bestaetigung-2078

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an… more

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10. Customize Mews Kiosk tone of voice

    Yet it is not possible to customize Mews Kiosk App in the tone of voice that matches our brand. Meaning how we speak to the customers cant be set in Mews Kiosk. This is absolutely mandatory to match the brand standards

    25 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    
    

11. Sending emails from the demo environment

    It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
    Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.

    Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if there was an option to send a real email from the 'Mail templates' section under 'Guest experience' to ensure that emails that are difficult to trigger (such as 'Automatic settlement failed') also look good on various email platforms. It is a general problem that email platforms interpret HTML/CSS differently, which makes it difficult to trust that the preview MEWS shows is exactly how the email will appear in Gmail, Outlook, Thunderbird, etc.

    It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
    Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.

    Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if… more

    4 votes

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12. When merging profiles, have option to convert text to proper language

    Some third parties send reservation details in all capital letters. When merging profiles for these reservations, it would be nice to have an option to convert text to 'proper language', i.e. convert JOHN SMITH to John Smith. Staff are currently manually adjusting the text in these profiles.

    4 votes

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13. Limited booking offer / Limite de réservation

    Bonjour,

    Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

    🎯 Objectif :
    Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

    🔧 Fonctionnalité souhaitée :
    Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

    Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

    Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

    Notification interne quand le quota est presque atteint.

    ✅ Bénéfices :
    Meilleure gestion des offres limitées (événements, repas, massages, etc.).

    Évite les surréservations.

    Augmente l’efficacité opérationnelle avec les partenaires.

    Permet de créer un sentiment d’urgence chez les clients (effet marketing).

    Améliore le contrôle des ventes sans avoir à faire un suivi manuel.

    Hello,

    I would like to suggest an improvement that would allow us to set a maximum number of reservations for a specific offer, product, or package.

    🎯 Goal:
    Automatically limit the sales of an offer once a defined quota is reached (e.g. 10 bookings maximum for a promotion, meal package, activity, or special event).

    🔧 Requested Feature:

    Ability to define a maximum number of reservations for each offer or product.

    Once the threshold is reached, the offer is either no longer bookable or automatically hidden.

    Option to reset the counter manually or automatically (e.g. daily, weekly, or monthly).

    Internal notification when the quota is nearly reached.

    ✅ Benefits:

    Better management of limited availability offers (events, meals, massages, etc.).

    Prevents overbooking.

    Improves operational efficiency with external partners.

    Helps create a sense of urgency for guests (marketing effect).

    Enhances sales control without requiring manual monitoring.

    Bonjour,

    Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

    🎯 Objectif :
    Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

    🔧 Fonctionnalité souhaitée :
    Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

    Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

    Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

    … more

    1 vote

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14. Exportation de la checklist des produits

    Product Checklist Export

    Hello,

    I would like to submit a request for improvement regarding the product checklist feature in MEWS.

    🧾 Current issue:
    We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
    Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

    This prevents us from:

    Clearly communicating the list of services to our partners each day;

    Effectively tracking the logistics of services to be delivered;

    Reducing errors and omissions on the partners’ side.

    ✅ Requested improvement:
    We would like to have the ability to export a daily (or customizable) checklist of products linked to reservations, including:

    Guest name

    Stay dates

    Room number

    Type and quantity of products

    Scheduled usage date (if applicable)

    A simple export in Excel or PDF would greatly improve our efficiency and strengthen collaboration with our partners.

    Thank you for your attention :)

    Bonjour,

    Je souhaite soumettre une demande d’amélioration concernant la checklist des produits dans MEWS.

    🧾 Problématique :
    Nous utilisons régulièrement des forfaits incluant des produits (repas, massages, activités, Livraison etc.) fournis par des partenaires externes.
    Actuellement, il est impossible d’exporter facilement la checklist des produits liés aux réservations dans un format exploitable (Excel ou PDF).

    Cela nous empêche :

    de transmettre clairement la liste des prestations à nos partenaires chaque jour ;

    de faire un suivi logistique efficace des services à fournir ;

    de réduire les erreurs et oublis côté partenaires.

    ✅ Amélioration souhaitée :
    Avoir la possibilité d’exporter une checklist quotidienne (ou personnalisable) des produits liés aux réservations, incluant :

    Nom du client

    Dates de séjour

    Numéro de chambre

    Type et nombre de produits

    Date d’utilisation prévue (si applicable)

    Un simple export en Excel ou PDF nous permettrait de gagner énormément en efficacité et de renforcer la collaboration avec nos partenaires.

    Merci de votre attention :)

    Product Checklist Export

    Hello,

    I would like to submit a request for improvement regarding the product checklist feature in MEWS.

    🧾 Current issue:
    We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
    Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

    This prevents us from:

    Clearly communicating the list of services to our partners each day;

    Effectively tracking the logistics of services to be delivered;

    Reducing errors and omissions on the partners’ side.

    ✅ Requested improvement:
    We would like to have… more

    1 vote

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15. Génération de coupons repas et autres forfaits

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front desk team, who must constantly switch between MEWS products and external documents.

    🎯 Requested improvement:

    We would need a feature that allows:

    Automatic generation of meal coupons based on the products added to a reservation;

    A grouped or daily print option by stay date or service (breakfast/dinner);

    Easy visibility and retrieval of these coupons in the check-in interface.

    Goals:

    Reduce errors and improve the guest experience;

    Ease the administrative burden on staff;

    Optimize package sales by streamlining the process.

    Please let me know if such improvements are being considered or if any workarounds currently exist :)

    Bonjour,

    Je souhaite soumettre une demande d'amélioration concernant la gestion des forfaits repas dans MEWS, ainsi qu’une fonctionnalité cruciale qui manque actuellement : la génération de coupons.

    🧾 Problématique actuelle :
    Notre établissement utilise régulièrement des forfaits incluant des repas (déjeuner, souper, etc.)

    Actuellement, il n’existe aucune fonctionnalité native dans MEWS pour :

    • générer automatiquement des coupons repas individuels ou regroupés pour chaque réservation ;

    • afficher visuellement et clairement les forfaits inclus au moment du check-in ;

    • simplifier l’impression ou la distribution de ces coupons au client.

    Cela entraîne :

    • des oublis fréquents de coupons fait main à remettre.

    • une charge manuelle importante pour l’équipe de réception, qui doit constamment jongler entre les produits MEWS et des documents externes ;

    Amélioration souhaitée :

    Nous aurions besoin d’une fonctionnalité permettant :

    • de générer automatiquement des coupons repas à partir des produits ajoutés dans une réservation ;

    • d’avoir une option d’impression groupée ou quotidienne par date de séjour ou par service (déjeuner/souper) ;

    • de rendre ces coupons visibles et faciles à retrouver dans l’interface de check-in.

    Objectifs :
    - Réduire les erreurs et améliorer l’expérience client.
    - Alléger la charge administrative des équipes.
    - Optimiser les ventes de forfaits en rendant le processus plus fluide.

    Merci de me tenir informée si de telles améliorations sont envisagées ou si des solutions de contournement existent :)

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front… more

    1 vote

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16. Los link para realizar el check in online caducan a las 4 semanas y la mayoria de las reservas son realizadas con una antelacion superior,

    Propongo ampliar el plazo de caducidad del link de check in en linea de 4 a 8 semanas para facilitar el proceso de registro a los clientes que hacen una reserva con anterioridad

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17. create task when e-mail bounce

    When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...

    38 votes

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18. Apply Customer Classification Icon to the Employer view in Mews Kiosk

    It would be helpful to have the Classification icon (most important the returner Icon) displayed in the reservation overview for the Kiosk check in the employer View.

    1 vote

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19. Display Rate Comparison Improvements

    Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.

    If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.

    Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Edit…  ·  Delete…  ·  Admin →
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20. Categorize notes by department or service

    Easy communication of notes by department.
    A reception memo, a restaurant memo and a housekeeping memo.

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    9 comments  ·  Guest profile  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded