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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1867 results found

  1. Hi Team,

    Can we please implement a log for user management actions?
    Right now, there is no tracking in place to see who created, deleted, or modified a user. Adding this log will help us monitor changes, ensure accountability, and maintain accurate records.

    Thank you.

    3 votes

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  2. Bitte fügt als zusätzlichen Stornierungsgrund "Krankheit" hinzu. Dies ist der meist genannte Grund für eine Stornierung. Wenn ich "Sonstiges" auswähle und dann als Detail "Krankheit" eingebe, wird auf der Rechnung mit den Stornogebühren als Grund "Sonstiges" angezeigt. Wenn der Gast diese Rechnung seiner Versicherung einreicht für die Rückerstattung, ist diese Formulierung sehr unglücklich, dort müsste zwingend "Krankheit" stehen. Covid-19 als Grund könnt ihr gerne entfernen, diesen Grund brauchen wir zum Glück schon länger nicht mehr.

    1 vote

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  3. Have the possibility to create a copy of an existing block reservation and just change the dates, booker, room types, price, room amount if needed. If the same company has a series of blocks we can just make a copy of the first block and change the details

    5 votes

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  4. When you click on the beginning date for blocked space - the calendar should automatically go to that date - instead you have to click on the calendar again to find the month/date example: the calendar automatically defaults to today's date - you have to tab thru the calendar for the date you want - then it should automatically show future dates for the end date, but it reverts back to today's date for the too. Would be nice if blocking house space worked the same way as booking a reservation - you would click on the date & space…

    2 votes

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  5. Allow for multiple versions of the same parent space/room linked with different combinations of child rooms.

    For example, create Villa 1 with (101 as the parent) and 102, 103 and 104 as the children, but we also want to create Villa 1 connector (with 101 as the parent and only 102 as the connecting suite).

    14 votes

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  6. Prevents Abuse and Overuse
    By reducing the time a single code remains active or capping its usage, we minimize the risk of widespread sharing and uncontrolled redemption.

    Protects Revenue Integrity
    The promotion remains aligned with its original budget and ROI expectations, avoiding unplanned discount leakage.

    Improves Operational Efficiency
    Automation removes the need for manual monitoring and intervention, reducing workload for staff and ensuring consistent enforcement.

    Enhances User Experience
    Clear rules and predictable expiration reduce confusion while maintaining fairness for legitimate users.

    Supports Dynamic Control
    The system can apply logic such as:

    -Maximum redemptions per code
    -Automatic generation of new codes…

    3 votes

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  7. When working on group bookings, allow the on-screen reservations on the right-hand side to be sorted by room number or guest name and not only by display categories. Same with the exported Excel template for groups (which has no actual logic at the moment from one group to the enxt)

    2 votes

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  8. We have basement rooms that we only use in emergencies. These rooms are normally locked throughout the year.

    Currently we have to report the rooms as clean every morning so that they do not appear in hotelkit for room cleaning.

    It would be great if OOO rooms could be excluded from the housekeeping interval.

    1 vote

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  9. Es wäre schön, wenn man die Anreise-/Abreiseliste nach Nachnamen oder Zimmernummern sortieren könnte. Die Option "Gruppieren nach" nimmt viel zu viel Platz weg.
    Es ist sehr zeitaufwändig, jeden Tag eine neue Excel-Liste zu erstellen. Das wäre mit einem Knopfdruck sehr viel effektiver.

    1 vote

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  10. We're new to MEWS and whilst the functionality is brilliant (thank you), our front of house team really struggle with the visual appearance of the timeline. Spending lots of screen time on a screen with poor visual appearance and contrasts is not healthy and inefficient as it is difficult to see the timeline at a glance - please could you look at improving visual contrasts both colours and lines between dates/spaces for improved accessibility.

    Thank you very much

    640 votes

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  11. Validity Period Enhancements >>

    • Rolling validity windows
      e.g., valid for 30 days after creation, or valid for the next 6 weekends only.

    • Day‑of‑week restrictions
      e.g., voucher only applies Fri–Sun.

    • Season-based rules
      e.g., automatically valid only in low‑season weeks.

    Stacking>>>>

    • Whether a voucher can stack with member rates, package rates, or upsells.
    • Combining discounts across rates and products

    Advance Qualification >>>

    • MINLOS/MAXLOS
    • Room Types
    • Segments
    • Peak/Blackout
    3 votes

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  12. Search for guest profile by all dates. For example by typing in the address in the search area.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  13. Option A: Add a “Snapshot” Button

    Introduce a Print button in the Reservation Overview >> Print output mirrors the page as is.

    Similar to existing print‑enabled reports (e.g., Space Status)

    Option B: Export as PDF

    Add Export → PDF (Layout View) alongside Excel
    Preserves:

    Page UI formatting
    Column order
    Grouping
    Visual hierarchy
    Header Titles (Stayovers, Arrivals, etc...)

    📌 Either option alone would significantly improve usability; offering both is ideal but not required for initial delivery.

    Acceptance Criteria

    ✅ Layout in print/PDF matches the on‑screen Reservation Overview as a Snapshot
    ✅ Respects filters, dates, and sorting applied by the user.
    ✅…

    1 vote

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  14. Add a Validity Period to the Voucher Redemption Additional Service Product, with the following behavior:

    Configuration

    Allow users to define:

    Valid from date
    Valid until date

    Optional toggle:
    (a) “Enforce validity on redemption” or
    (b) A Voucher Redemption Toggle that reveals a date picker.

    System Behavior

    Voucher Redemption can only be posted if:

    The Consumption date falls within the validity period

    If outside the range:

    Mews prevents posting and surfaces a clear validation message

    📌 Example error:

    “This voucher is no longer valid and cannot be redeemed.”

    Acceptance Criteria

    ✅ Validity dates are configurable at the Additional Service Product level…

    1 vote

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  15. It would be crucial for us to have a option when creating an availability block "copy rate description and product rules from base rate".

    At the moment we have to copy and paste the rate description from the base rate for ~300 blocks/year as the availability block rate description for us is the same as the base rate description. Same applies for product rules.

    To allow for flexibility with other customers it would be great to have this as an option when creating the block.

    1 vote

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  16. I would like to have the option to sort arrivals by reservation number instead by last name.

    1 vote

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  17. Es ist unglaublich nervig, dass ich, wenn ich eine neue Reservierung manuell anlege, nicht sofort alle Daten wie z.B. die Adresse des Gastes oder die zugewiesene Firma eingeben kann. Warum kann man das Fenster dafür nicht erweitern?

    It's incredibly annoying that when I create a new reservation manually, I can't immediately enter all the details, such as the guest's address or the assigned company. Why can't the window be expanded for this?

    7 votes

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  18. When you add a product you cannot see the bill balance. Posting a new charge or adjustment to close the bill becomes unnecessarily inefficient. I'd like to propose moving the bill balance, the add product sidebar, or displaying the bill balance in the sidebar for easier reconciliation. Just not great UI.

    1 vote

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  19. Right now, Mews does not allow unassigning a space without reassigning it to someone else. I need to be ability to unassign a space without reassigning it to someone else.

    2 votes

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  20. Nous aimerions, lors de l'utilisation d'un bloc de disponibilité pouvoir supprimer dans le moteur de réservation spécifique à celui-ci l'accès au produit du service réservable.

    Exemple : laisser le choix aux clients classique via la moteur de réservation d'ajouter le ménage de fin de séjour.
    Mais ne pas faire apparaitre cette option sur le moteur de réservation spécifique à un bloc de disponibilité.

    1 vote

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