1849 results found
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Switch in the bill between associated profile and owner
In the billing it would be great to have an arrow for switching between the owner and the associated profile.
4 votes -
Timeline: Introducing Colour-Coding for Key Booking Insights
Dear MEWS Team,
I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.
While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.
Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.
Here are some examples of what colour-coding could highlight:
• Payment Status (e.g., prepaid, pending, partially paid, failed)
• Booking Source…2 votes -
Check in Script 1-2-3
I’m missing a proper script for check-in at the reception, which would make the process more structured and consistent, while ensuring that important steps are not overlooked.
I imagine a button such as “Auto Check-In”, which would clearly guide the staff through the following steps:
Settle or verify the guest folio if not already done
Check and acknowledge the guest’s loyalty membership status, or invite them to join the program
Offer upselling or room upgrades
Generate the key
Confirm check-in completion
As I see it, this would ensure that all critical steps are followed and that the process is handled…
3 votes -
Add minimal ''Buffer'' time between rentals
Hello,
We would like to be able to add a ''buffer period'' or preparation time between rentals, especially for hourly rentals.
For example, if a guests rents a bike from 9 to 10am, and my buffer is 1 hour, then it will only be available to rent again from 11 am.
This will prevent guest overlap if they are a few minutes early or late.
13 votes -
Booking engine guest journey
It would be nice to turn around to guest journey in the booking engine, so the guest are presented for the different prices and/or packages first and then then can select which room type they would prefer.
Adding a calendar to show prices would also be great.
8 votes -
Link reservation to booker
We would like to find the clients' reservation when searching for the organizer in the search bar
26 votes -
View only access to rates and rategroups
It would be helpful to have a view-only access to the rates and rategroups in the settings so that employees, who are not admins in Mews, can see the conditions and policies of all rates.
Alternatively, it would be a big help to be able to see the rate description on the reservation when hovering over the rate with the mouse. Right now, if you are not an admin in Mews, you are not able to find or see the rate descriptions of for example OTA bookings, which is impacting our daily operations. This add on would be a great…
3 votes -
Excel rooming list sorting
When you dowload an excel rooming list from a group reservation, all reservations are shown in a random order on the excel sheet, and this is not possible to change! Preferably I would like to at least have the reservations sorted by arrival date, but that is not the case right now. It would be good if the default sorting was the arrival date. Or it would be even better if you could change the sorting yourself however you like, but right now since the excel sheet is locked it is not possible. Please look into this.
10 votes -
Make a reservation with zero occupants
It would be very practical to be able to make a reservation without having to specify the occupants. For example, for company seminars where some rooms remain unoccupied despite the hotel being privatised, we are obliged to add at least one adult to the booking, even if the room is empty. This complicates management and does not reflect reality.
12 votes -
Cross-Category Space Updates (Tracking Upgrade Impact)
The Idea
Allow users to change the Assigned Space Category across different major categories (e.g., from Bed to Room) without forcing an update to the Requested Space Category.
The Proposed Workflow
When a user moves a reservation between space categories, Mews should trigger a simple confirmation window.
The original button of "update requested category" should remain as it is, in case the user prefer to updated it.
The system should not force the Requested Category to match the new Assignment.
The Goal
To preserve the original booking intent. This allows hotels to accurately track upgrade impact and the delta between…
1 vote -
average room price
Display the actual cost of the room per night instead of average in the confirmation emails and the new reservation window
4 votes -
Deposit Ledger: Flexible Accounting Correction
Allow controlled edits/voids of incorrect posting during a reasonable period (configurable).
Prevent misuse: of course, lock items after the window or after key lifecycle events (e.g., allocation to stay charges or end-of-day posting).
Ensure reporting accuracy: automatically update tax journals, VAT reports, and revenue/prepayment ledgers when correction is made.
Reduce Manual burden: fewer compensating entries, cleaner financials between source and external systems
2 votes -
Company owned reservations
Make company owned reservations possible.
It will allow to manage corporate clients more effectively by associating company profiles with reservations.
Provide a comprehensive view of all bookings associated with a corporate account. As well highly useful for hotels that offer coworking spaces, where companies own a office space.64 votes -
uhrzeit
Die online Buchungen ab einer gewissen Uhrzeit sperren oder nur mehr für eine gewisse Personenanzahl pro Zimmer zulassen.
1 vote -
Scheduling YTD Manager's Report
The format of viewing the Manager's Report on the screen with "Year Overview" is helpful. Showing Previous Day, MTD and YTD totals. However, it does not work to schedule this report for automatic distribution. The data is not accurate.
1 vote -
Ability to use the same e-mail for a separate reservation under a different name
We need the ability to use the same e-mail for a different reservation. Why that isn't available is beyond me. We DO NOT want to use the "group" reservation option. We prefer that both reservations be totally separate.
BUT for some reason MEWS does not allow an e-mail to be used more than once.1 vote -
New Ledger with Pre-set filters and bring back exports
With the updated (01/2026) Guest Ledger, there's improved visibility, but there's no pre-set filters. Would make life much easier.
Also, no exports NOR scheduled reports available anymore.
Please bring the function for exports and reports back.
Thanks!1 vote -
children age
Our rates are based on age. However, it's difficult to know the exact age of each person unless we go into each profile and calculate it individually. This is neither simple nor practical, for individuals nor groups.
Would it be possible to display the age of each person, perhaps in parentheses, right after their name in the booking details? This would make it clearer for everyone.
1 vote -
Fire Attention & Fire List
I believe Mews needs a dedicated "Fire Attention" feature to enhance guest safety during emergencies. The implementation would ideally include:
Flagging System: A simple checkbox on both the Reservation and Guest Profile levels to mark "Fire Attention". If checked on the profile, it should remain a permanent attribute to ensure returning guests are always accounted for.
Dashboard Integration: A new "Fire List" section under the "Guests In House" report.
Report Functionality: This list must be accessible with a single click and organized by room number. It should clearly display:
Room number and guest count.
Guest names and age categories.
A…
1 vote -
Tracking guests
Have the option to link a guest, or add a line item in the profile, when the stay is with a group. We don't necessarily see these guests after their group stay and would allow us to keep our database tracked and either target these guests for conversion, or stop tracking in the database
PS, we are ex-Hotello, and this feature was an easy sell for us to use before
1 vote
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