1850 results found
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Minuterie
Sur l'application MEWS, l'équipe d'entretien ménager devrait pouvoir indiqué à quelle heure ils entrent dans une chambre et à quelle heure ils quittent la chambre. Ceci nous aiderait à connaître le temps que prend le préposé pour nettoyer la chambre
1 vote -
Vote for guest-driven bookings: Enhance restaurant occupancy and enrich guest data.
We are looking to develop booking engines that integrate directly with Mews, allowing us to verify restaurant availability before accepting bookings. This system will enable guests to submit booking inquiries, such as a room night with dinner on a specific date, leaving details, but, without immediate payment.
Once these inquiries are received, we can confirm restaurant availability and finalize the booking or suggest alternative dates. This improves efficiency by reducing the need for manual input from emails and enhances guest data management.
Our current setup with Formitable/Zenchef does not sync with Mews, which complicates the booking process. This new engine…
5 votes -
Ability to manage multiple billing addresses under a single company profile.
I would like to be able to enter multiple company profiles under a single company entry in order to avoid duplicates for businesses with multiple billing addresses
5 votes -
Support for Terms & Conditions per Product
Dear Mews Team,
We would like to suggest an enhancement to Mews functionality: the ability to configure multiple sets of Terms & Conditions (T&Cs) and assign them to individual products or services. Currently, a single general set of T&Cs is applied across all bookings, which often falls short in catering to the diverse requirements of specific offerings.
The Need for Product-Specific T&Cs
Many properties provide a variety of services and products that come with unique terms. For example:
- Parking spaces: Usage might be subject to specific liability disclaimers.
- Externally provided services: Such as guided tours, spa treatments, or…11 votes -
Custom price and bulk edit for Bookable service items posted for the entire posting period
Problem: When posting Bookable service items for the entire posting period, users can’t set a custom price and must edit each day individually, which is slow and error prone.
Request: Allow entering a single unit price or a total amount at posting time for Bookable service items; the system applies or distributes it across all days. Add a one click bulk edit to update the price of all already posted daily items in a period at once
1 vote -
product price change
Summary
Enable automatic updates of product prices for existing reservations, with an option to offset package-inclusive stay services to maintain the originally agreed daily package rates.
Background / Problem
Currently, price changes apply only to future reservations. Existing reservations remain locked at the old product prices, which:
Causes revenue leakage when product costs rise.
Requires manual corrections by staff, leading to inefficiency and errors.
Creates package inconsistency: updating the product price increases the overall daily package rate, which conflicts with guest-confirmed agreements.
User Stories
As a Revenue Manager, I want product price updates to be applied to existing reservations, so…
1 vote -
Add extra functions to the Product Checklist
Product Checklist could have a wider set of functions such as ability to post directly to Profiles without a current reservation. And ability to post to Spacetime Reservations (not only Guest)
20 votes -
Anzahl Personenzahl in Zeitachse
Ich würde mir wünschen, dass in der Zeitachse neben den Namen auch direkt die Anzahl der Gäste im Zimmer angezeigt wird. Da wir Aufbettungen buchbar haben und auch Einzelnutzung möglich ist, hätten wir so in der Zeitachse den besseren Überblick.
8 votes -
Change invoice 7 days
Please make it possible to edit an invoice more than 7 days after the guest’s check-out.
Ideally, this option could be restricted to the owner only.
Errors can happen (e.g., adding products, incorrect prices, etc.), and sometimes corrections are needed later.
It’s also important in cases where the only person who issues invoices (myself) is unavailable, for example when I am out of the office or on holiday.
1 vote -
Cancellation Policy Overwrites improvement / bug fix
Currently if you set a cancellation policy overwrite for a rate group there are several issues:
- The overwrite policy is not reflected within the email templates
- The policy only applies if the arrival date falls within this period. There is no way to define an inclusion rule
Let me explain this with an example. If I set a 14d cxl policy for New Years 31. - 01.01., the confirmation email will still state my standard 3d cxl policy. If a guest stays for two nights 30.12 - 01.01. the policy won't even apply because his arrival date doesn't fall on…
2 votes -
guarantee
The idea of implementing different guarantees for room reservations is an excellent way to create clarity and organization within the team. Here’s a brief explanation of each proposal, which can help with implementation:
Credit Card (CC): This option provides assurance that the guest is serious about their reservation. The team can easily verify that the credit card is valid and that there is sufficient credit available.
Deposit (DEP): A deposit ensures that guests commit to their reservation. This can also help reduce no-shows and offers financial protection for the hotel.
No Guarantee (NON): It's important to offer a no-guarantee option…
4 votes -
Ability to set non-expiring (permanent) restrictions
It would be nice if restrictions could be set that don't expire. our hotel can only be booked 180 days in advance. I currently have to renew this restriction every three years. Am I the only one who finds this inconvenient?
1 vote -
Get updates on existing support cases via the digital assistant
It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email [email protected] the automated reply says emails cannot be responded to directly, and creates another case.
It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…
17 votes -
Add Task Filter: Accomodation Number and task improves
Creating a filter in the Mews app for the tasks; now they are in order of time of reporting, but that’s not efficient.
A good option to help the Operations and Housekeeping teams is have a filter to put the task by roomnumber (accommodationnumber).
Also, here other Task improves that can be helpful:
There is no way to filter by name, by date, by accommodation number whatever).
No required field to fill in creating a task accommodation number.
So maybe it's an idea that an additional (required) field be added when creating a task, where you need to select an…
2 votes -
Option to disable create reservation from timeline feature
It would be great if the feature for creating reservations directly in the timeline could be made optional and turned on or off in the settings. While this feature has been well received from many of our staff, it is often triggered unintentionally when navigating through the timeline. The possibility to turn it on or off would help our staff by allowing them to customize the handling of the timeline to their preferences.
4 votes -
Removing guest from group
It should be possible to remove a guest from a group.
Cancelation and rebooking is not a logical process. The canceled booking stays forever in the group, doesn´t it?Shouldn´t be to hard to develop. ;-)
60 votes -
This forum
Dear Mews forum managers,
I've been on the forum for a while now and have a few suggestions for improvements.
It would be nice if:
*the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
*if you could also filter the search, e.g. all words must be included etc.
*if your entries were moderated so that similar ideas were grouped together
*if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
*if…24 votes -
Adding different Status for Tasks in Mews
Currently, tasks in Mews can only be assigned a deadline or to close them. While this covers the basic workflow, it leaves a gap in team communication and task visibility.
I’d like to suggest introducing an additional task status, for example, “In Progress” to indicate when someone has already started working on a task.
Why this would be valuable:
Improved coordination: Prevents multiple team members from picking up the same task unknowingly.
Transparency: Makes it clear which tasks are actively being worked on versus those still pending.
Clear lifecycle: Having statuses such as To Do → In Progress → Done…
1 vote -
Long-Term Stay: Run Monthly Account Receivables + Issue Invoices in Batch
To better assist Rental Properties (Monthly Bookable Period) - it would be useful to consider creating an AR page that would
(1) allow clients to review the accounts and bills by month,
(2) run invoices by batch,
(3) Bulk Issue Invoices, and
(4) improve billing automation to allow multiple (up to 2) automations per Monthly bookable service.1 vote -
Show overbookings of room categories in blocks on availability overview
There is a huge problem in Mews when it comes to availability blocks and overbooking.
Right now, if you for example have all existing standard rooms blocked in an availability block, and then there is an overbooking of a standard room, this overbooking will not show on the availability overview. It will just say that the availability for standard rooms is 0, and not -1. So then if you look at the availability overview, it will say for example that we have 0 standard rooms available and 1 superior room, so it looks like we have one room available, but…
4 votes
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