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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1891 results found

  1. 10 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. 10 votes

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  3. 10 votes

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  4. 10 votes

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  5. 10 votes

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  6. 10 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  7. Disable old invoice numbers so they will not appear in search when looking for matching space numbers

    10 votes

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  8. Currently, tasks in Mews can only be marked with a deadline and then completed. However, it would be very helpful to have an additional status — such as “In Progress” — to indicate when someone has already started working on a task.

    This would greatly improve team communication and coordination, especially in situations where multiple users might otherwise pick up the same task or wonder whether it’s already being handled.

    Having a clear task lifecycle (e.g. To Do → In Progress → Done) would provide more visibility and reduce confusion.

    9 votes

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    idea to upvote  ·  2 comments  ·  Other  ·  Admin →
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  9. Currently, the way room numbers are sorted in Mews is fixed and there is no way to change it quickly. It would be helpful to be able to sort rooms numerically, alphabetically or by floor and to allow for quick changes between these displays for different workflows.

    9 votes

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  10. When adding a product to a bill, like a parking fee, it would be good to be able to add a note with the fee to the bill so that the note is also shown on the final invoice. If we for example have group/meeting reservations where everything is going on the same bill, for the customer it is occasionally important to know whose parking fees are actually on the final invoice.

    9 votes

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  11. Praktisch wäre es, wenn man in der Zeitachse eine Buchung auswählt, dass man per Doppelklick die Buchung direkt öffnet. So wähle ich die Buchung aus und gehe dann rechts unten auf "Bearbeiten". Sollte man nicht bearbeiten wollen sondern nur die Anzeige oder "Drucken" oder "Einchecken", kann man dies ja immer noch per einfachem Klick und dann rechts die gewünschte Aktion auswählen. Erspart ein wenig Zeit.

    9 votes

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  12. After a phising attack, or an unallowed log in into the system, it would be helpful when MEWS sends immediately a note to the affected user and parallel to a defined admin user and a general mailaccount. We made the experience that after a phising attack there was lost a lot of time.
    6 days after the attack to a login from a user we got the information to one undefined Admin User who is working part time on Friday Evening. 10 more days later we got further information also to non specifc Admin user. In case of a cyber…

    9 votes

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  13. Be able to sort bookings by date of departure and date of receipt, as well as date of arrival in a COMPANY PROFILE like Booking.com or Expedia. Depending on how you need it for the (monthly) bill.

    9 votes

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  14. 9 votes

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  15. Bonjour,
    La création d'un CSV importable qui contiendrait :
    Date - Code Journal - Compte comptable - libellé - CA HT ( au crédit)
    etc...
    Date - Code Journal - Compte comptable - libellé - TVA (au crédit)
    etc
    Date - Code Journal - Compte comptable - libellé - Paiement (au débit )

    Incluant le CA total (point de vente inclus)

    Export des arrhes et débiteurs de manières groupés ou non sur le même principe.

    9 votes

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  16. When a cancellation fee is automatically posted on the guest bill due to late cancellation or no show, Mews takes into account the amount of the accommodation charge and all products (breakfast and city tax) together. In case of payment by booking.com virtual credit card, booking only allows us to charge the vcc for the accommodation and breakfast but never the city tax as it is always pay by the guest at the hotel. Is it therefore possibe to develop a functionnality in Mews that allows us to exclude the city tax product from the cancellation fee ? Example: accommodation…

    9 votes

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  17. Given that the roster of IATA registered travel agencies is essentially finite, though subject to occasional changes, with updates regularly made to the IATA database, it might be advantageous for Mews to integrate access to this database. This would facilitate the selection and mapping of IATA agencies.

    This notion parallels the address search functionality already incorporated, ensuring that hotels maintain an up-to-date repository of agencies for collaboration. Presently, a challenge arises wherein some properties list IATA agencies as separate companies, while others opt for the lengthier process of creating a travel agent contract.

    By enabling selection from a pre-established list,…

    9 votes

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  18. Management Accounting Software enables co-ownership management models where portions of an entire operation (Resort, Hotel, etc.) have different owners. The operators are generally management companies who need to justify the business model and revenue and expenditures to the body corporate.

    Trust accounting while a visibly similar model, is further regulated and operates under a strict set of laws. The origin of modern Trust Accounting legislation as it pertains to the Accommodation industry was codified by the Queensland Government since the 1960s and has been largely replicated in regions and countries where legislation is expected.

    Within Australia, Trust Accounting is a…

    9 votes

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  19. When a guest has already booked its room, they might add extra services prearrival. At the moment these services are added to the booking, we would love if Mews could take the payment directly. At this moment, we can only configurate automatic payments for room and breakfast, nothing else.

    9 votes

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  20. La nouvelle mise à jour des facture est catastrophique ! Sur 2 pages minimum, illisible.... S'il vous plaît, nous vendons des nuits d'hôtels et des petits déjeuners.... les clients ne veulent pas se retrouver avec des factures longues et incompréhensibles... Merci d'avance pour votre aide

    9 votes

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