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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. It would be useful if you could also see the address when merging the companies and travel agencies. Often there are branches that only differ in their address. This is not apparent from the current comparison.

    Ideally, I could also decide right here whether the address should be transferred. This would avoid the subsequent deletion action because both addresses are currently transferred.

    22 votes

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  2. When we want to delete a rate, it is not possible if there are restrictions affecting to "All rates". It is not operational to delete all restrictions affecting to "All rates" in order to eliminate an specific rate. Instead of not letting you delete that rate, it should be asked with a "warning" something like "would you like to delete this rate eventhough there is a restriction on it?

    22 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. We would like a function where we could download a PDF confirmation letter for guests that are a part of a group block that doesn't have any links or anything in it. Just simply information about their stay: name, date of arrival/departure, room category, rate etc.

    22 votes

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  4. When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
    It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.

    22 votes

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    8 comments  ·  Other  ·  Admin →
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  5. Creating a button where you can easily mark if a group can be invoiced on 1 bill - or if the rooms in the group will pay all separately. Right now all items of all bills have to be moved individually to 1 main bill. Having a button to make these changes with 1 click would save a lot of time!

    22 votes

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  6. We should be able to set what fields are mandatory to complete for reception before checking in a guest - email, nationality, gender eetc. This functionality is available on the kiosk so it doesn't make any sense it isn't the same across the board.

    22 votes

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  7. It would be helpful if files like Confirmations/Contracts could be added to a Block. For most blocks we have seperate contracts that need to be attached to the block on a high level like Dashboard or Block Details. Then all contracts & Documents are on the Master Block and could be easily tracked

    22 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. it would be helpfull if you can remove the room number from the bill. some guest expect this to be the final roomnumber while we can not guaranty it.

    22 votes

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  9. If we are placing a room OOO it would be great for the system to automatically move the future reservations overlapping without having to manually move each reservation manually.

    22 votes

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Dear Mews Team,

    Could you create a new Mobile Application where it will be possible to directly use Mews website instead of using an internet browser (like Google Chrome, Safari,...) on iPhone / iPad ?

    At the moment the interface is not so user friendly and it could really save us time by creating a dedicated application like the MewsCommander app.

    Thanks in advance!

    22 votes

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    3 comments  ·  Other  ·  Admin →
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  11. Add a new "External payment types" : Chèques vacances or Chèques ANCV

    22 votes

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  12. When you put the mouse on a reservation it shows information which is not needed and doesn't show information which is useful.
    We know the arrival and departure and name and room number and type of room. I would like to see the number of guests, source of reservation (travel agent, Booking.com, Expedia.com...).
    Or maybe to have a choice on what information we can see.

    22 votes

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  13. I would like to be able to create a report which shows the number of nights stayed per company. Preferably all companies in one report. We use this to decide whether a company is still entitled to the agreed corporate rate or whether it needs to be adjusted because more or fewer nights have been booked than the year before.

    22 votes

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  14. We are desperately in need of a report that can show us our daily production by market segment. We should be able to extract a report to excel and manipulate the data to have a clear idea of what we are picking up for what dates and via what segment. This is a crucial part of any hotel who is looking to increase their revenues and mews is one of the few PMS systems i have ever worked with that does not have this basic report. All of the data is logged there and so why is there nothing we…

    22 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. "Some employees may be a part of multiple departments and participate in multiple aspects of your operations. Currently in the system, however, it is not possible to add employees to multiple departments, which restricts their ability to be directly involved in some assignments or orders. With the option to add employees to multiple departments, this could eliminate some of this separation and allow your property to involve all the right people in all the right processes."

    22 votes

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  16. Currently the 'Optional Reservations' and 'Optional Blocks' are available in the dashboard view of the Availability & Occupancy Report. However, this data is not included in the export. Please make this data available in the export as well so we can work with it.

    21 votes

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  17. When products are added because of a package, thus added through a product rule with a rate or rate group as condition, when changing that Rate also the products should be removed.

    21 votes

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  18. When making a user profile it would be nice to have an end of employment date or something similar that allows to account to freeze or pause when an employee is not working at the property anymore. This would be a safeguard for responsible user management. This combined with a reminder in advance for users who have user management configured that a user has to be deleted or his/her access has to be extended soon.

    21 votes

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  19. When generating the reservation report using the parameters in the drop-down lists, why can't we tick several items (like it's possible for the segments), but for all ? e.g. room categories or rates or nationalities or countries etc ?

    21 votes

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  20. It would be helpful to have the reservation linked to the task that is created after a Payment request is fulfilled.

    21 votes

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