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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2154 results found

  1. As housekeeping complete their daily cleaning schedule, they are often responsible for restocking minibar products or other room amenities. Therefore, adding stay product details within the Commander application could provide stocking information and reporting capabilities so that each room is prepared exactly right for the next arriving guest.

    21 votes

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  2. 21 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. "Some employees may be a part of multiple departments and participate in multiple aspects of your operations. Currently in the system, however, it is not possible to add employees to multiple departments, which restricts their ability to be directly involved in some assignments or orders. With the option to add employees to multiple departments, this could eliminate some of this separation and allow your property to involve all the right people in all the right processes."

    21 votes

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  4. 21 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  5. The relevant department is currently not displayed in the task list within the reservation. So if I want to know who the task is written for, I have to open it individually.
    It would be nicer if there was a column for the department in the overview.

    20 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  6. We should be able to filter rate codes as expired to not take up space in the rate code screen, but activate them again if needed. This way the system can stay clean and tidy. Especially since you don't have a search feature.

    20 votes

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  7. As our property mostly sell packaged products we are missing the possibility to package a product with multiple items which then ..
    - could be sold as an enhancement to stay
    - be billed directly by frontoffice without having team remember all components

    In addition it would be desireble to set a product for sale specific period or days only.

    Example: Would love to sell a Christmas Lunch composed by Food & beverage items for stay 25 December without having to create a separate Stay package.

    20 votes

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  8. Imprimés les rapports directement depuis mews analyses sans devoir faire un export dans excel

    20 votes

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    idea to upvote  ·  Bethany Lyons responded

    Hello from the Mews product team! I will merge with the request to schedule report exports. 

  9. Hi, there is limited "space type" to choose from, and not always describing the product.
    Could you add a option to make new "Space type" yourself, or at least add more options like cabin and lodge so it easier to keep types appart

    20 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. we need a reason - test. We run tests in demo and smoke tests in prod.
    Would be great if we can take out cancellation statistics by this reason, in case they were test bookings

    20 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. Instead of only being able to email the guest email due to it being linked to the profile, it would be great if we could have the tool to choose between guest private email or company's email for example or simply make a "costum" button.

    20 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  12. When you add a product to a reservation, you can enter a consumption time.
    If you work with shifts/meal times for instance, it would be nice to have the consumption time (hh:mm) in your product report.

    20 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. COULD IT BE POSSIBLE TO ADD A "CLOSE INVENTORY FUNCTION" ?
    1) "BUCKET A" IS THE ENTIRE HOTEL
    2) BUCKET B" IS CORP RATES
    3) BUCKET C IS LEISURE RATES
    4) BUCET D IS STAFF RATES ETC ETC
    IF YOU CLOSE OUT BUCET 1 - ALL THE BUCETS CLOSE. BUT IF YOU CLOSE UT I.E BUCET "C", A AND B WILL STILL SELL - THAT WAY YOU CAN GIVE KAM ACCOUNTS LONGER AVAILABILITY THEN I.E BOOKING.COM
    ALSO A FUNCTION TO OPEN CLOSE OUT SPESIFIC ROOM CATEGORIES IN A SIGLE CLICK.

    20 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Applying automatically a Free night (zero rate /100% OFF) on a specific night. Option to be used for Free night Promotions ( Example Stay 4 nights Pay 3) Setup either in the Rate code, restriction or Product.

    20 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. This way houskeeper can see if its VIP or problematic guest or Birthday

    20 votes

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    Hello Mewsers!

    Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.

    If you have more information about this request, please feel free to share it in the comments below.

  16. It would be great if you could export your currently loaded rates and restrictions into excel.

    20 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. The possibly of closed-to-stay restrictions being able to take 3 separate rules into consideration. For example:

    • If one were to book 60+ days ahead of arrival they would be required to book a minimum of 14 days.
    • If one were to book 35-59 days ahead of arrival they would be required to book a minimum of 4 days.
    • If one were to book 0-35 days ahead of arrival they would be required to book a minimum of 3 days.

    For the time being the restriction only takes one rule into consideration and ignores the other 2. This is useful for…

    20 votes

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  18. At the moment there is a limit of a maximum of 20 rates assignable to a voucher. We would like to increase that number as we have travel agencies such as SynXis requiring more than 20 rates.

    20 votes

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  19. It would be good that there would be an extra column with a tick box to send emails straight from the Check-out report. Via this way a property can select multiple reservations to check-out and choose for the option to send the bill via email in the same screen (without going to the bill itself). The guest would then get checked-out, bill closed and sent to the guest at the same time without leaving the check-out report.

    20 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Need to be able to print a proper summary booking

    -Number of nights and room details
    -Products
    -Total amount
    -Notes

    Display this information bed by bed
    Display total night per date
    Display total product per date
    Add button « Send by email »

    We need to have same informations when we print it and send it by email

    20 votes

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