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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1867 results found

  1. Mark in the system the configuration of the space based on "Work" service or "Stay" service.

    1 vote

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  2. When creating a guest rate of room & food/drink, the later should be consumed on posting from the EPoS system (assuming it is interfaced).

    Say we have a rate of $100 of which $70 goes to room and $30 is an allowance in the restuarant. The guest should be allowed to consume whatever they choose in teh restaurant and simply post to their room. At the end of the day, Mews should deduct the lesser of that $30 or their meal from what was posted to teh room. In the event they spend more, they pay the difference at checkout.…

    3 votes

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  3. In germany we have to split breakfast in two parts: breakfast food with 7% VAT and breakfast drinks with 19% VAT. This is complicated for the guest to understand as we need two breakfast products and also for the breakfast team in the product report. Does anyone have a solution for that or is there a possibility to merge the two breakfast products in one? We know that other PMS make this happen.

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  4. Can you make a view for the timeline that is not by hour but by day only.
    Currently when checking availability you have to scroll past the actual date.
    EX: The timeline will show a space in the middle of the 15th that will make you think that the 15th is vacant but when you scroll past the 15th into the 16th you actually realize that the 15 is not vacant.

    2 votes

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  5. With the increased adoption of bookable services functionality, we have noticed an a demand from customers who want to manage their boats (and sometime house boats) on Mews. As Mews currently does not support “boat” resource type, they often use workarounds.

    Would you like boats to be added to the list of supported types? Let us know!

    You can increase the chances of boats being added by sharing more details about your service and why boats are important to you. Thank you.

    8 votes

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  6. I really liked the old timeline where you could zoom in and out using the mouse wheel.

    It's nice that you can scroll the timeline using the mouse wheel now.

    My suggestion would be:
    Holding the macOS Command or Option or Control key + mouse wheel --> you can zoom in and out on the timeline.

    Same with Windows, probably simply the Control key + mouse wheel.

    With this, zooming in and out would be much simpler than it is right now.

    2 votes

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  7. It would be very usefull for us to have a porduct categorie which is chagred per stay (for example on the first or last night) for channel managers.

    Kind regards
    Liv

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  8. Accounting Ledger should show all preloaded deposits from previous system so we see the full balance of deposits in the report for audit purposes.

    2 votes

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  9. Option to directly add the CC in the process of making a new reservation. Otherwise you need to go to the profile and add it there. It cost extra steps / clicks and also the change to forget to add the CC.

    It shout also be linked to the rate you choose -> non refundable, always ask for a CC.

    5 votes

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  10. Let the acc. provider decide at which time the night audit shout take place.
    So it is easier for late arrival or Bars to post there revenue.

    14 votes

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  11. Be able to restrict access to the price of the service for each additional service when the "Order only with products" option is ticked. For the moment, either all prices can be changed (Service and Products), or none. But when the receptionist adds a product and also adds an amount to the price of the service by mistake, it may create a billing issue, and so an accounting issue.

    6 votes

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  12. In my opinion, the kiosk is not fully thought through. If it is to have the benefit of allowing guests to check themselves in and out, the following must also be possible:

    • Minibar products must be bookable by the guest independently
    • It must be possible to enter the company address when checking out.
    12 votes

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  13. When moving an already checked-in reservation at the timeline, there should be a pop up or similar to alert you that you are moving an already checked-in reservation and if you are sure you want to do that. We have had multiple accidents when we have moved a guest who has been checked in and then later we changed some room arrangements for other same day arrivals. This is also because the color for the checked-in reservations is just slightly darker grey which is very easy to miss.

    3 votes

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  14. La nouvelle mise à jour des facture est catastrophique ! Sur 2 pages minimum, illisible.... S'il vous plaît, nous vendons des nuits d'hôtels et des petits déjeuners.... les clients ne veulent pas se retrouver avec des factures longues et incompréhensibles... Merci d'avance pour votre aide

    9 votes

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  15. This will make it easier for companies with different reimbursement protocols to process bills.
    EG:
    TOTAL stay nights: - Net - Vat- Gross
    TOTAL F&B: Net-vat gross.

    1 vote

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  16. In the statistics view in the reservation overview, a total sum would be wonderful. So you have to calculate it manually

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  17. There is a recurring need for hotels to track multiple reservations assigned to a unit. Oftentimes 2+ individuals, arriving at separate times, will each need a reservation for the same unit/dates. Sometime that nightly rate will also need to be split between these reservations.

    9 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Option to mark the room, where HSK is currently in. So Front office can see where HSK is currently in and the Manager knows wehere they are (especially if they have more houses / villas or so on one property)

    4 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. We often do have companies with different addresses and also subsidiaries or just partners and we can apply negotiated rates. Would it be possible to apply company vouchers/rates when making a reservation ? at present, on the first page of a new reservation only public vouchers are visible to staff. We would need company vouchers in order to speed reservation process. Later on, new company profile with new voucher will be created, but as you know, it is quite time consuming and not all staff are eligible to create/link rates and vouchers.
    Thank you

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Allow group managers and reservation managers to add rooming list to availability blocks. Just add the Rooming List feature that is in the guest reservation under groups to the availability block.

    17 votes

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