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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1833 results found

  1. currently there is a maximum stay of 365 nights. for our business that just isn't acceptable as we regularly have people stay for several years. we would need to split the reservation which would impact on reports and give falls data and comparison figures.
    fair enough if you want to build in a warning message if you book for more than 365 nights, but do not limit a business or allow each business to set their own limit of maximum stay.

    10 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. it is very annoying that when you search and choose a group, one of the bookings is ticked. if it is a large group, you are not always able to see which one and need to scroll down to unclick it before you are able to make any chances to other bookings. waste of time and also huge potential to make mistakes

    6 votes

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  3. Our accounting ledger, with the hostel closing and a lot of cancellations, is overloaded with negative outstanding amounts.
    We have seen with the MEWS team that as soon as we have a cancellation, the late cancellation turnover is posted automatically without us being able to do anything.
    In this case, is it possible to ensure that the negative and positive outstandings are filtered out?
    The goal is to show the user directly what he wants to see, so to add the filter in the options on the side.

    9 votes

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    idea to upvote  ·  Josef Lapka responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. It would be essential to bill and follow debtors invoices based on company profiles.
    Actually we can invoice a company but the invoice stay on client profile, for debtors management it would be easier that the invoice appears on company profile. We are force to create a client profile for the company and move the items on it, which is redundant.

    8 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Be able to see which online check-in reservations have been preauthorized on Reservations report/overview without having to check it on Payments page.

    62 votes

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  6. Having the possibility to hide or not show some products on billing or quotation.
    I.E. A negative product set up as an adjustment
    -15€ dinner on accommodation revenue to have a discounted price for half-board

    1 vote

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. we have several corporate rates for different LOS and different levels of discount, although they are all showing as "corporate rate", it is important that we are able to distinguish when making reservations. to have the short name instead of the full name coming up when picking the rate would be really helpful.

    2 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Products and services that are bookable during the reservation process should have a Day of Week Restriction.

    IE: Hotel wants to offer a product that is only available if a guest is going to be staying over a Tuesday, Thursday or Saturday.

    If a guest is going to be checking in Sunday and Checking out Wednesday, the product should display and be bookable.

    However, if they are checking in Wedneday & Checking out Thursday, the product should not display and be bookable as they guest wont be in house when the product is offered.

    12 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. Allow for a 'rate cap' or 'maximum threshold' for space categories that are derived by a percentage increase off the base rate.

    For example: a space category that decreases 20% off base rate would not be allowed to reach below $.xx or above $.xx

    4 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. For exemple :
    In the rate code Flexible OTA B&B rate --> From distribution channel

    Automacticly write in the reservation tha t the origin of the booking is from the channel manager or from from distributor, or from travel agencies...

    2 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. A list of general notices, birthdays, VIPS etc.

    8 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Il est pour nous très important que les produits soient visibles sur le GSM du personnel Housekeeping via l’application Mews Commander.
    Cela leur permet de voir où ajouter un lit bb, des lits séparés ou des goodies...

    9 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. On the Reservation dashboard all invoices are listed. For invoices it would be great if the amount issues can be shown on the bill section. At the moment we need to write them in the notes.
    Additionally it would be great if we can have a button to extract all postings for this reservations. When invoices have been corrected, its very hard to see what happens on every single day of consumption. At the moment we need to export the accounting report for every single day and bring them all together to get a full understanding what postings have been…

    18 votes

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  14. It would make life a lot easier when it comes to rate management if we could split weeks into Midweek/Weekend. This would allow for better rate manipulation.

    It would also let us report how we are performing by Midweek/Weekend rather than us having to manually calculate it all (which takes a very long time when you are looking at the next three months). This sort of data lets us look at which breaks are more popular at which time of year etc.

    1 vote

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. Rather than having a long list all spaces, by making beds collapsible under their parent room, it will improve the user experience having a short list to scan through when making alterations.

    4 votes

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  16. These new colors are so stupid. How can you change the colors to mean completely different things 2 + years in to a system? Please change it back.

    5 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. Too many different rates in the "rate-tree"... just to create some discount, incl vs excl breakfast, non-refund vs flex etc. Can Attribute-Based Selling or Room Feature Combination Sales be an easier route forward or at least an option? https://hoteltechreport.com/news/breaking-room-categories

    2 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Need to be able to pull a report or see quick view, the total revenue listed under a group name which includes any charges accrued during that stay - currently you can only pull the reservations report for accommodation and no additional charges.

    8 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. In order to facilitate the check out and payment, it would be easier if the Rate name was displayed next to the amount. This way the Receptionist can easily state what type of stay occurred and apply his SOPs accordingly.

    14 votes

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  20. The new layout with boxes and not lines to write on is very disturbing for the eye. Mostly when checking the customer profile, but in general too. Please bring back the simple line. More elegant AND non the less way more eye-friendly!

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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