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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2195 results found

  1. We would like to work with Onyx to process commission claims but there is no commission report in Mews that can be submitted to Onyx.

    It would be nice to have a commission report that can be used to check commission and that can be submitted to Onyx.

    9 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Wir benötigen einen Bericht, welcher täglich automatisch erstellt wird (Export-Zeitpläne) und welcher uns folgende Information gibt:

    1. einen Bericht mit Information: Zimmernummer + Anzahl Personen im Zimmer Weitere Informationen wie Namen oder Adresse dürfen aus Datenschutzgründen nicht auf dem Bericht stehen.

    Der Bericht wird am Abend erstellt und soll alle erwarteten und bereits
    eingecheckten Gäste auflisten.

    Dieser Bericht ist wichtig für den Ernstfall (Evakuierung) durch die Feuerwehr ö.ä.


    1. einen Bericht mit den Informationen: Zimmernummer, Namen, Anzahl Personen, Firma, Produkt Frühstück, Sortiert nach Gruppe.

    Diesen Bericht kann ich erstellen. Wenn ich ihn jedoch als Export-Zeitplan mir zusenden lasse, dann erscheinen zusätzliche Informationen,…

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. In the "Assign spaces to employees" window it is possible to set filters for space status like dirty, clean etc. It would be great if we can also filter arrivals, stay over and departures rooms on a specific day!

    10 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. I would like to be able to download the action log to excel. It will make it easier for me to control the work of the revenue manager who changes the prices. It would be good to be able to download this report automatically via exports ->schedules.

    19 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Restrictions based on availability. We work with one channel that sells our rooms very well but cannot be connected to our channel manager, when we have low availability we want sell the last rooms via that channel. That only works if we close our own booking engine to avoid overbooking. Therefore it would be great if Mews had the possibility to restrict reservations via its booking engine based upon availability.

    1 vote

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  6. Make a special reservation type: Group reservations: to open and you can see the company/travel agency to whom reserved the, date form to, how many persons, names, surnames, room tapes etc. needed information in one block, cud made the changes (for example ask to me)

    1 vote

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  7. An easier way to add extra rooms to a group booking. Click "+" to see available rooms by room type and add to the group reservation or “-“to remove the room.

    1 vote

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  8. 3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. Add additional lines in between paragraphs in the rate description, at the moment it is not supported within the placeholders htmls.

    4 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. In the action Logs, UTC is used to describe all actions, however this doesn't make sence for our propterty as we use CEST. Therefore we would suggest to use the time where a proptery is located instead of UTC so we don't need to manually calculate the changes each time.

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Convert confirmed booking to optional

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. I would like to see the ability to easily generate a report which would break down the guests' origin by country of residence. Also, integration with the French government's INSEE (Fréquentation dans les hébergements collectifs touristiques) would be great !

    7 votes

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    idea to upvote  ·  Bethany Lyons responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. 2FA does not authenticate the device rather the sign on, can this be applied as a device authentication rather than sign on as it impedes operations. Feature request to have more flexible ways around using the 2FA a fob to login at the desk for example?

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. We offer a 28% discount for stays of 7 nights plus as well as 30% discount when staying 29 nights plus.
    at the moment that means you have to set up different rates, which is not always ideal when working with a OTA or TOUR through your channel manager.
    is there anyway that this could be build in on Mews' side so that you are able to put in percentage discounts for certain lengths of stays (more than one per rate if possible)

    9 votes

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  15. When creating a new Availability block for a Group, provide a checkmark toggle that allows for booking out of general availability, rather than creating day by day by space category blocks.
    - There are times we provide "rate offers" to groups without any specific room type commitment at all, ie. We'll provide a floating 20% discount on any room types we have available, up until a specific booking cut-off date. There are times we may also offer commission on the rooms that book.

    Voucher codes do not really work for us in these situations either, as they are not fenced…

    9 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. mews analytics - Include reservation purpose on the marketing report to check this data easily.

    1 vote

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  17. The room number tab column in the rooming list should be customisable as we have many operational issues with the room numbers appearing on it and clients expecting to have those rooms when they check in. We should be able to remove this column if not relevant.

    18 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. It would be amazing if an invoice cannot be made if and when the billing details are not completed in the company profile. Now the employee from reservations already grants the 'invoiceable' privilage to a company so that the receptionist know they dont have to take deposit payment at check-in. however at check-out it is still required to complete the billing details, but then the invoice is already closed (as it is possible) and as it is not correctly checked, only with the invoicing check (sometimes days later) it is found that the billing details are missing.

    this results in…

    2 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Integrate to weather channels and display in the system

    4 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Include Invoice number and Space Number columns into Accounting Report, or include a standard column (i.e. booking number, invoice number, guest number or similar) in all reports (accounting report, posting journal, reservation report etc) so that the reports can actually be compared and linked between them easily without guessin gwhich guest name belongs to which transaction.

    1 vote

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