1868 results found
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Manually select the cancellation fee % to apply
In the event of an early departure on which a reduced penalty has been allowed, it is currently not possible to adjust the lower penalty when the 'Apply Cancellation fee' box is selected, since that field only shows the related penalty charge.
Can we have the option, from Mews Operations, to either apply the standard penalty charge, or, override it with a lower penalty instead? This will enable the automatic posting of the cancellation fee in a format that is compliant with the VAT exemption rule for Italian properties.
1 vote -
Enhance Product City Tax Configuration for Maximum Nights
The current product city tax functionality needs an urgent update to support a maximum night charge (e.g., up to 7 nights). Presently, the system applies the city tax to all reservation nights, requiring manual adjustments for exceeding nights. From a non-technical standpoint, this appears to be a configuration issue that could be easily resolved with a system enhancement. Resolving this is crucial, as manually adjusting the tax for each guest leads to significant problems: Guest Complaints: Incorrect charges directly impact guest satisfaction and generate unnecessary complaints. Finance Issues: Our finance department is burdened with processing refunds and rebates due to…
1 vote -
Only show available rates when making a new reservation
To keep the rate query clean it would be great if ratecode that are closed or restricted are not visible in the rate query.
27 votes -
Separate Buildings
It would be great if Mews had an option to separate buildings - I have several properties I have worked with that have multiple buildings (i.e. a barn, a house, an extension or two tower blocks all selling under one brand), and in some cases multiple financiers who need statistics on each building or multiple buildings with different aspects of accommodation splits etc, but setting this up for accounting is really difficult. MEWS already has a building number field in the settings for spaces; it would be great if we could just filter accounting reports based on the Building Number…
3 votes -
Room plan
What about a room plan where we can see a map of the rooms by floors (filter), and know exactly where they are located. It would be really helpful at the time of assigning rooms or help guests with their wishes about "room facing the backyard instead of the road" and long etc. This map could show in which status is the room so we could see if the room is inspected or not, occupied or not, etc. Could this may be a future feature for Mews?
Thank you for reading this suggestion!4 votes -
Profile swap for invoices
For guests needing a company address on their invoice,but are paying for the stay themselves, the current set-up seeks to add the company profile as secondary profile after check-in, then take the payment at check-out, and then swap the two profiles on the invoice so that the company would be primary and the guest´s profile would be secondary/ linked profile. Therefore you need to find the right address again, which usually takes a couple of clicks. It would be much easier if there was way to simply swap the profiles by sliding or by having an option to swap with…
1 vote -
Hide Space Number in Invoice for Future Stays
Finding a method to conceal the "space number" on invoices for future arrivals would be beneficial, particularly when a bill/invoice must be issued before the arrival date. An option to choose "Future Arrival" before emailing guests could prevent the premature disclosure of the assigned space.
14 votes -
Add comments to reservation via reservation overview report
It would be extremely helpful to be able to write comments on reservation directly from the reservation overview report instead of having to click details->administer->properties and THEN be able to write a comment. After all of that, you cannot even just click back, because then you will come to the home screen and not the reservation overview report again. It would save us alot of time, especially us who write comments on almost every single reservation when we go through them for the day to check for extra needs, memberships etc :)
6 votes -
Option to undo a merged reservation
WE NEED the possibility to cancel a "merging of 2 reservations"
1 vote -
Different Email Templates
At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.
The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.
52 votes -
A filter on allocated spaces to housekeeping, that filter out already assigned spaces
A filter on allocated spaces to housekeeping, that filter out already assigned spaces. With the one we have now, you can assign the same room to more employeed by a mistake.
3 votes -
6 votes
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Dynamic Button for Early C/I and C/O for all Bookings
Currently if a use attempts to set an early arrival for a booking (especially Availability Block group) the early Check-In time is rejected because the block is missing the necessary adjustments. In other words, the system cannot consider early check-in due to conflict with the occupancy time established in the stay settings.
However, this is an avenue for additional income and also for personalized service - clients often find themselves without many options when it comes to that.
On top of the possibility to create "Early C/I products", there should also be a button that could facilitate an earlier check-in…
2 votes -
Change room status to dirty already on departure date not only after check out
We like to do the room cleaning every 2 days for stayovers. This works fine with the intervall setting. But when it comes to the check out, it gets a bit confusing when the cleaning staff is using the app. Sometimes rooms are vacant very early and the reception is not informed about it. So the cleaning staff see only the room as checked and not as dirty, cause the room is not checked out. If the housekeeping switch the status to clean before check out, the room will automatically marked as dirty after check out. Helpfully would be if…
2 votes -
Sort Task by different parameters
Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.
40 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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signature tracking for T&C and Registration cards
Right now, it is only possible to see who has completed a digital registration card by navigating to a customer's profile. It would be helpful for registration card signatures to be tracked so the property can see who has and has not signed a registration card. Furthermore, some properties may require waivers. Right now the recommended way to include additional agreement terms is to add the text to the T&C document. There should be an option to add customized documents as well as the option to decide which documents should be trackable and uploaded to the customer profile.
1 vote -
Flexible blocks
Flexible blocks. If I want to extend a reservation that is connected to a block, I have to go back and add rooms to the block before I can extend the reservation. With blocks that have been released I have to add the rooms twice (???), because the block releases them immediately after I save my changes, which is extremely time consuming and frustrating
1 vote -
Enddatum anpassen
Das Anliegen ist nur eine Kleinigkeit, aber es wäre toll, wenn man irgendwo ein Anfangsdatum anlegen muss, dass das Enddatum automatisch NACH dem Anfangsdatum wäre. Wenn man Restriktionen erstellt, ist es ja auch immer so, dass wenn ich z. B. "von 1.6.25" anklicke, bei "bis" automatisch ein Datum ab dem 1.6.25 wählbar ist.
Bei vielen anderen Punkten im System ist es nicht so, da steht dann bei "bis"-Daten immer automatisch das heutige Datum, also z. B. wenn ich einen Promocode anlege und bei "für Reservierungen ab dem..." den 1.6.25 anwählen würde, lande ich bei "Reservierungen bis" wieder beim heutigen Datum…
2 votes -
Be able to limit rates
We have rates with rental services included. As we only have a limited number of stand-up paddles, for example, it would be great to limit this arrangement: “this rate can only be booked 5 times per night”.
I currently have to regularly check whether the rate has been booked in order to close it manually for these nights.2 votes -
Prioritize clean rooms in the Room Auto Assignment feature.
Prioritize clean rooms in the Room Auto Assignment feature.
4 votes
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