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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2205 results found

  1. Split reservations

    Split reservations - optional and confirmed

    at the moment, only in house reservations can be splitted. When a guest already books a room change, we have either to make two different reservations or block the spaces until the guest is checked in.

    8 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  2. Invoices: Variable templates

    Create multiple footers/templated for invoices and being able to select the correct template before closing and sending the invoite

    2 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  3. Turn off the "New device sign in" emails.

    Turn off the "New device sign in" emails.
    They do not work and causes about 20-30 tickets to our support each day.
    Some users get these emails several times a day.
    It's a nuisance.

    1 vote
    idea to upvote  ·  1 comment  ·  User management  ·  Admin →
    How important is this to you?

  4. Group Rooms and Revenue

    Groups that are currently taking inventory and are contracted but do not have reservations picked up yet, are not being counted as "Sold Rooms" nor is the contracted revenue being accounted for anywhere. The Availability and Occupancy Report shows the group rooms under Confirmed or Optional but ultimately still shows that group inventory under "Free Spaces". Would be useful to see total expected group revenue per group, and for that revenue to be accounted for in the Manager Report.

    12 votes
    0 comments  ·  Group management  ·  Admin →
    How important is this to you?

  5. Channel Manager adjustment per night option instead of the total reservation price

    The ability to add a per night channel manager adjustment in the TA contracts instead of it only being added to the total reservation price.

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  6. Total number of rooms booked in availibility block report

    Nice to have is the total number of rooms booked in de availability block report/ dashboard

    10 votes
    0 comments  ·  Group management  ·  Admin →
    How important is this to you?

  7. Invoices from Company profile - show reservation status

    It would be good that the bills that are in the Company Profile billing showed whether the reservation is 'Past', 'Future' or 'Checked in' so it is easier to issue invoices to big OTA providers like AirBnb, which have many bookings assigned at the same time. Currently you have to open and check every single bill.

    This could show the same way the 'Items: 1' tab does.

    28 votes
    4 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Upgrade or change room category without changing block

    It should be possible to change the room category of a reservation from a block without changing the block. It is critical that for example the Front Desk are able to change room type(by changing the room number), or upgrade easily from the reservation without changing the availability block. This used to be possible, so please bring it back.

    4 votes
    0 comments  ·  Group management  ·  Admin →
    How important is this to you?

  9. Change arrival + departure times on bookings with different dates

    Being able to change the arrival time and departure time on bookings that are staying on different dates without having to change the actual date.
    With other words, arrival and departure times are independent from the dates.

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  10. Receive booking modifications

    It would be helpful to receive email notifications if a OTA booking has been modified. We have direct integrations for Booking.com and Expedia but do not receive any sort of modification if a booking is modified.
    We have previously requested this feature via a support ticket but were told this would not be considered but I'm sure other hoteliers would find this helpful - particularly as some upgrades have not been modified via Mews.

    3 votes
    0 comments  ·  Reservation management  ·  Admin →
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  11. Be able to lock the view for employees when assigning rooms in the morning

    I wish to be able to have a locked view setting / ghost view when assigning in the morning. This to to let employees see too soon what floors/section they are on.

    Reasons: It could cause unneccisarry stress, we might need to change and they like to plan before work. As employees can use the app in their private phones, they are able to start processing when they shouldn't. And its a help for them to not work, before work. Even thouh we start assigning 1-2h before actual start for all employees.

    So if we, who open and assign, could…

    1 vote
    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  12. Create an export for picked-up reservations in an availability block

    With the option for the guest names

    2 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  13. Mobile app PMS

    Provide an app for mews users to see the pms.

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Company Classification & Icon

    Is it possible to create a company classification- as is already existing in the guest classification - so as to show which company profile is linked to a voucher ? It would enable the reservation agent to view which profile to link for the corporate rate code to appear when creating a reservation for a corporate guest. It would also enable to distinct company profiles with a corporate agreement in the company search profile.

    11 votes
    0 comments  ·  Company profile  ·  Admin →
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  15. Final bill amount

    It would be great if the final bill amount was shown in the "bill and invoices" report in order to improve and facilitate viewing.

    1 vote
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  16. Have the ability to set mandatory fields for reception upon check-in

    We should be able to set what fields are mandatory to complete for reception before checking in a guest - email, nationality, gender eetc. This functionality is available on the kiosk so it doesn't make any sense it isn't the same across the board.

    19 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  17. New and existing report

    We wish to be able to modify or get modify existing reports as well as create or getting new reports created.

    1 vote
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  18. Split create and manage customer and company profiles permissions

    To ensure some employees can not create or edit company details as we do this on management level only, due to credit checks prior to invoicing.

    1 vote
    idea to upvote  ·  0 comments  ·  User management  ·  Admin →
    How important is this to you?

  19. no-show revenue and cancellation fee revenue should be separated

    According to STR guidelines, no-show revenue should be included in room revenue when other cancellation revenue not.

    Cancellation fee has different VAT in the Netherlands than no-show (no show is 9% when cancellation fee is 0%).

    9% is hard coded in mews and therefore impossible to separate (using automatic posting)

    4 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  20. rate details

    Enable Hover Functionality for Rate Notes in Reservation Overview

    It would be extremely useful to have the ability to view rate notes in the reservation overview by hovering over the rate name—similar to the functionality that’s already available when creating a reservation. Rate notes often include essential information regarding rate inclusions, restrictions, and conditions that are vital for quick reference.

    Currently, accessing rate notes in the reservation overview requires additional steps, which can disrupt workflow efficiency. Implementing this hover function would make it easier for team members to quickly review important rate details, enhancing both accuracy and response time when…

    1 vote
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
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