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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1997 results found

  1. THE SYSTEM IS HANDY BUT THE SYSTEM IS NOT HANDY

    THE THINGS ARE WAY COMPLICATED WHEN WE TRY TO DEAL IT BY OUR SELF...

    MAKE A LAYMAN LANGUAGE TO EXPLAIN THE THINGS AS NOT ALL OF THE REPRESENTATIVE ARE INTO THE MODERN SYSTEM....

    KEEP THE NOTES WHERE A FRONT DESK DOES NOT HAVE AN ACCESS TO IT SO THAT WE KNOW ITS GONNA BE HANDLE BY THE MANAGER..

    IT SIMPLY DOES NOT SHOW ANYTHING IF WE DO NOT HAVE THE ACCESS TO IT?? IT MAKES MORE CONFUSING....

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Mettre la date de consommation sur les éléments de factures et prestation sur les factures ouvertes factures ouvertes

    Noter la date de consommation sur les éléments de produits dans les factures ouvertes car pour les longs séjours, cela permettrait de vérifier si tout a été facturé ( contrôle plus efficace)

    1 vote

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    0 comments  ·  Finance management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Release option date according to a specific group rate

    Be able to setup the release due date for optional bookings according to the cancellation policy

    10 votes

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    0 comments  ·  Revenue management  ·  Admin →
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    idea to upvote  ·  Aldair responded

    Thank you for the feedback, we have updated your request as one to be upvoted by the Mews community.

  4. Down payment bill

    When we ask for a deposit; Often, guest accounting department ask us for a down payment bill (deposit bill). Usually 30% of the total reservation.

    It would be great to be able to edit a down payment bill (deposit bill) automatically calculated (a specific percentage) from the reservation total balance.

    26 votes

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    idea to upvote  ·  2 comments  ·  Finance management  ·  Admin →
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  5. Multiple Commissions on TA Contracts

    Allow hotels to have multiple commission rates available on Travel Agent Contracts - midweek rate of 10% and weekend rate of 15%

    28 votes

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    idea to upvote  ·  4 comments  ·  Revenue management  ·  Admin →
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  6. Ability to move rooms when breaking out house.

    10 votes

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    0 comments  ·  Housekeeping  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. refund reason as internal note

    Making a refund in Mews is easy and quick, however, when leaving notes as reason for refund, internal information that mean to be shared only with staff, it shows on the bills or invoice, leaving a very unprofessional image. Guests should not see what we write as notes.

    25 votes

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    idea to upvote  ·  1 comment  ·  Finance management  ·  Admin →
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  8. Group Flags

    Hallo,

    I 've got a request that could help big-time ;)

    could you create some sort of flags so that you're able to see a group in the arrival list better? like this: https://bit.ly/31JGaOv

    37 votes

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    idea to upvote  ·  1 comment  ·  Group management  ·  Admin →
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  9. Release time possibility, if booked on arrival date

    Create a notification for the release date/time.

    10 votes

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    1 comment  ·  Other  ·  Admin →
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  10. When we make a booking we would like to add a EAN nr. that also should be transferred to the invoice for payment

    When we make a booking we would like to add a EAN nr. that also should be transferred to the invoice for payment

    14 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  11. Capacity in Managing restrictions calendar

    There would be great to show current capacity in calendar with restrictions.. At the moment I have to open another window to see my capacity to manage restrictions.

    10 votes

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    0 comments  ·  Revenue management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Split more than one time a reservation

    A guest might move even 5 times during a long stay or in case of extending a reservation.

    31 votes

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    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  13. Download Daily Invoices in one PDF

    Will be a good thing to have the possibility to download all daily invoices to one PDF to store them in digital format, to avoid using paper and saving time to do that one by one.

    57 votes

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    3 comments  ·  Finance management  ·  Admin →
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  14. INTRODUCE RATE CATEGORIES

    I need to manage my rates based on their net value to us, eh close out "cheap rates" when we reach a certain occupancy (promotions, special contracted rates etc). I need the ability to close out by rate category which at the moment is only possible if the rate has a different cancellation policy. I need this daily so would be an urgent feature for me and many revenue managers who manage a lot of rates and cant rally close out by rate code.

    25 votes

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    1 comment  ·  Revenue management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. Downgrade a room

    To have a down arrow for down-graded room attributed booking when the upper categories are temporarly overbooked.

    55 votes

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    idea to upvote  ·  3 comments  ·  Reservation management  ·  Admin →
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  16. Group name visible on invoice

    Show group name on invoice.

    18 votes

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    0 comments  ·  Finance management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. product

    When adding products using Service, there is nowhere to show what is the total amount charged, we can only see the total amount charged once we have created the order. In that case, if we have made a mistake, then we have to cancel and redo. Can you please add a field just under the product line items to show total amount charged so we can make sure everything is entered correctly before creating the order?

    13 votes

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    1 comment  ·  Finance management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Split charges on bill

    It's quite common for guests to book accommodation together, meaning that when they're ready to pay, they would like to split charges evenly or with some other percentage. Currently this is not possible in Mews, but an additional feature could allow billing charges to be split according to guest preferences before payment.

    798 votes

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    128 comments  ·  Finance management  ·  Admin →
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    on the roadmap  ·  AdminLaura Asplin (Admin, MEWS) responded

    We are ready to Beta test the splitting of payments, if you want to help Beta test this please visit the Mews community and sign up. The next initiative we will move onto will be splitting products and order items.

  19. Amend package rate rather than RO rate with packages added on

    When amending a rate which has packages attached, currently I need to work out (with a calculator) what the rate is without the packages and enter the RO rate for MEWS to add them back on when creating a reservation. Example: Rate is £500 inc bottle of champagne at £50,breakfast at £15 pp, airport transfer at £30... when changing the rate to let us say £400 I need to deduct £400 - 50 - 15pp - 30 and enter the RO rate of £2990 (double occ). I would suggest to enter the package rate and MEWS to deduct the allocations…

    20 votes

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    idea to upvote  ·  0 comments  ·  Revenue management  ·  Admin →
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  20. Large number of reservations in one group is slow

    This one is for the developers.

    We have group of between 200 and 300 reservations spread out over 10 days in september. When you load one of the reservations the other 200+ are also loaded.

    This makes every action (checkin, checkout, open bill, close bill yadayada) you need to take is very very slow.

    I suspect the list is loaded synchronously. Maybe it helps if the reservation is loaded asynchronously. I only care about this 1 reservation not about the 200+ others...

    This reservation for example is part of a large group.
    bc66a88b-15c9-478d-bd7c-c418c78d2d87

    16 votes

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    0 comments  ·  Group management  ·  Admin →
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    idea to upvote  ·  Aldair responded

    Hello Mewsers,

    Thank you for your feedback, we are currently looking into how Mews handles groups so that we can improve your group experience.

    Should you have further feedback or suggestions for group handling please do let us know. We would be very happy to reach out and organise a discussion on the topic.

    Kind regards,
    Aldair

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