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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1863 results found

  1. It would be nice when we send out the confirmation letters to our guests that there is a seperate section for special/important information to share with the guest. For example the exact room number or floor level for returing guests or critical information such as discount VIP status info.

    101 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  2. Automatic settlement rules for manually created bookings

    14 votes

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  3. In order to better manage / reconcile: External Payments (domestic payment cards/cc, e.g.) and Commissions Payable - flexibility to set 'Automatically Create an Accounts Receivable entry' would add value to Accounting teams worldwide.

    1 vote

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  4. Adding a mandatory reason for waiving cancellation fees would help with internal auditing and accountability. We have a lot of cases where staff don't remember why the fees were waived and we are losing out on money. Providing this extra option would give the GMs a a good tool to monitor.

    6 votes

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  5. At the moment, it is not possible to merge two companies together where both of the companies have a Travel Agency Contract attached.

    It would be great to allow this merge without having to remove the TA contract first.

    12 votes

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  6. We are a small events venue with 22 guest rooms. When we get a wedding room block it is almost always for all rooms on property. When setting up a block, we add all 22 room categories one by one. We would really love it if there was a bulk add option all space categories to the block. Also helpful if there was a way to then allocate all available rooms in a category and not click on each category to adjust the number of spaces held.

    7 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. When allocating room numbers to employees it is not possible to see if a room is already allocated to another employee. Most days our houskeeping manager devides about 100 room, and its easy to miss that you have allready allcoted the room. It also dose that she acually prints out the list, marks the rooms on paper, and then allocate the rooms in MEWS operations.

    Rooms should be marked/flaged when assigned to make it easier.

    2 votes

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  8. Remowe/extend the limit of accounting editable history window. Now it is set for maximum 7 days, but it should be up to property do decide what period should be editable.

    4 votes

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  9. Nous utilisons actuellement room check in (HOPR) et nous avons des textes et photos afin que nos employés d'entretien ménager puissent voir les standards des unités avant de faire les ménages. nous aimerions faire la même chose dans Mews.
    We currently use room check in (HOPR) and we have texts and photos so that our housekeeping employees can see the standards of the units before cleaning. we would like to do the same in Mews.

    1 vote

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  10. If you're searching for a company but the company doesn't exist in the system, usually there is an option to 'add new company' but this option doesn't exist when searching in the company field of the the guest profile for some reason. This would be super handy and avoid a lot of extra clicks.

    3 votes

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  11. Could there be an option to automatically send the invoices after issuing them? The same option exists with normal bills, and it would be great as sometimes people forget and then we are waiting for our money.

    1 vote

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  12. The customer want to be able to apply different value on Extra occupancy adjustment and age category on different period
    . Example, the child and teen are not the same value on high and low season.

    4 votes

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  13. You should be able to make changes to a reservation after the bill has been closed. This would just create a new separate bill with the extra charge/credit.

    2 votes

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  14. Charge the guest 12hrs +/- before check-in/out

    2 votes

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  15. When a guest has already booked its room, they might add extra services prearrival. At the moment these services are added to the booking, we would love if Mews could take the payment directly. At this moment, we can only configurate automatic payments for room and breakfast, nothing else.

    9 votes

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  16. Add ability to manager employee supervisor in MMP. This would be helpful for the new Mews University reporting, etc. currently it seems we still have to manage the supervisor settings at the property level. this makes it harder for managing corporate or multi property staff.

    2 votes

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  17. see the room rate for long term stays without creating any guest profile or reservation. The guest change his idea to make a reservation

    1 vote

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  18. Good afternoon team Mews
    Currently in mews we see that you handle a different exchange rate every day, can you help us to see this exchange rate reflected in the main panel of mews?

    Since currently the team has to be doing the manual calculations to know how much is the dollar exchange rate that is used every day, and this takes us time to be analyzing and taking out the exchange value of the dollar day by day.

    I hope you can support me with this information in the part of the mews panel so that it is visible…

    2 votes

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  19. It would be helpful to adjust the Mews Ops dashboard to our companies specific needs. Currently this dashboard is static and not modular.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  20. Hello,

    Just want to give feedback and maybe you do have this issue under your To Do list.

    Guest's check in and check out in mews.
    Then guests do have reservations for next night and next next day, for different rate etc.

    Reception is not able to make key in the same room for two different reservations, in this case we do it manually. Sometimes, payment is paid, key cards are made, the CHECK IN button is forgotten.

    Same situation, if a guest checks out and pays his bill, then some sale spich and reception forgot to press the CHECK…

    1 vote

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