274 results found
-
Payment report - add (verifiying/pending) pre-authorizations
Please add the option to select pre-authorizations as a type in the payment report.
We want an overview of the pre-authorizations which are pending or verifying. In the payment report there are already status filters for those.
With the new P2D2 rules, with some guest creditcards have to be verified when making a pre-authorization. And it is currently very unclear to see which pre-authorizations are still verifying/pending, without diving into those individual reservations.
2 votesHi all,
Moving this idea to be upvoted, feel free to share with your colleagues if you will find this idea helpful to see in Mews.
Best
Mews Team
-
payment verification status
We suddenly see cc payments coming through as "verifying" and in a high number too. this causes huge confusion for the guests and often frustration as well as they have to wait for codes from the bank which don't always come through immediately. A lot of guests think we are charging them twice and complain about the procedure.
we are therefore more and more steering away from using Mews payments and charging through the pdq machine instead.
any reason why this has changed?2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
-
Google and Apple pay accounting categories
In MEWS there is no option to separately map the google and apple pay in the accounting categories, so they show currently under the wrong GL account.
Stripe is paying out apple and google pay, while in the setup in MEWS we are forced to have it mapped under Adyen GL.
Since we directly receive payouts from Adyen & Stripe we need to be able to map these correctly.
The payouts come from a different company, so you need to be able 1 on 1 reconcile it on the correct GLs.
We received questions from our auditors, and this is…2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
-
EV charging POS
I wonder do you have a solution or POS for electric vehicles charging?
This is a future trend that hotels need to find new ways to charge customers for charging electric cars at the property.
So, I reach out to you perhaps you already have or can recommend a smart and customer friendly way to handle payments from used electricity/charging car.2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
-
"payment report"
Ability to print the Payment Report as it appears on the screen with the different payment type totals, rather than just a list of transactions as the print comes out at the moment. We use these totals as part of our daily banking procedures.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
-
Moto Transactions for direct bookings
When the reservation is made with the channel "telephone" or "email"
that mews sends the request to the bank as a MOTO transaction, to hopefully create more successful transactions, and ease the guest journey of guests booking directly over the phone or via email.2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
-
Allow different payout bank accounts based on service
Depending on how a Mews user has configured their environment, there are various scenarios where payouts from Mews Payments need be split and deposited to different bank accounts. Examples may include food and beverage sales that may be a different legal entity, or if a service corresponds to a specific property where the agreement requires their funds to be deposited into a trust account for that property (there are reasons why an operator may want to configure a location as a service rather than a different 'property' in Mews). This functionality is supported with major OTAs including Booking, Expedia, and…
1 vote -
Add Products Without Losing Sight of the Invoice
SUGGESTION: AUTOMATICALLY SHIFT THE INVOICE WHEN THE “ADD PRODUCT” PANEL OPENS
When we are in the billing section and click “Add Product”, a panel opens on the right side of the screen displaying all available products so we can select the one we want to add.
However, the panel currently covers part of the invoice, including the area where we can see the invoice balance and other important information.
We would suggest having the invoice automatically shift to the left when the “Add Product” panel opens, rather than having the panel overlap the invoice. This would allow us to continue…
1 vote -
CREATION MODE DE PAIEMENT "TICKET RESTAURANT" DANS MEWS PMS
Je souhaite intégrer un type de paiement externe ticket restaurant dans Mews PMS
1 vote -
Cc multiple emails into sending invoices from mews
It would be useful to cc multiple emails into sending invoices directly from mews so that I don't have to manually send email to multiple people with the invoice attached
1 vote -
Automatic Payments of Cancellations and No Shows
Currently we have it so that cancellations and no shows are posted by MEWS automatically but the payments are not taking so they sit on the guest ledger until someone does it manually. It would be great if after the automatic charge is posted the guest card is also charged. Then it can do the same as our prepaid reservations where a task is created if the cc declines.
1 vote -
refund
Disable the “Refund” option under payment actions. This option should not be available to all employees and should only be accessible to authorized users.
1 vote -
Color code for payment status of the booking in TIMELINE overview
Would be very useful to have an color indicator for payment status in MEWS timeline overview for every booking.
For example just a simple red dot for full payment pending, yellow for partial payment made, and green for fully settled.
1 vote -
Feature Request: Multiple Guest Names on One Invoice
I’d like to provide feedback regarding invoices for reservations with multiple guests.
We often need to issue one invoice for a reservation with multiple guests, and the invoice recipient requires all guests’ names to be clearly shown on the invoice.
Currently, the suggested solution is to add the additional guest names to the Notes section. However, this is not accepted by some companies and organizations, as they require the names to appear as part of the actual invoice details.
It would be very useful if Mews allowed multiple guest profiles to be linked to the same bill/invoice, or if all…
1 vote -
vue d'ensemble des paiements
Lorsque nous sommes dans l'onglet Paiements > Vue d'ensemble, section Paiements des profils clients et des profils compagnies, il est peu pratique et très frustrant de devoir utiliser la barre de défilement horizontale pour avoir une vision globale de la section.
Selon moi, il serait préférable que la colonne « Facture » soit moins large pour être en mesure de voir l'ensemble des colonnes, en tout temps.
Une mini barre de défilement verticale pourrait être intégrée à chaque Type de paiement pour permettre de consulter la liste des factures payées par ce dernier, dans le cas où leur nombre ferait…
1 vote -
Kostenstelle
Hallo Zusammen,
bei Firmenrechnungen wäre es praktisch, wenn man jeder Buchung eine Kostenstelle (bestimmte Nummer ) zuordnen könnte und diese auch auf der Rechnung bei jedem Zimmer / Gast erscheinen würde.
Grüße
cs1 vote -
Ledger reports Reservation status
In the new ledgers the reservation status is displayed, however if a bill has multiple tags from multiple reservations. ie. checked in and future. Then the reservation status on the ledger reports is blank.
Would love for the most recent reservation status to appear on the ledger reports, right now accurate filtering is not possible and this causes unnecessary checks of the bills.
1 vote -
Fallback activation time for all VCC / all travel agents
When no activation time is sent via the channel direct integration, VCCs either get charged at a system-side fallback time (in case of Expedia, 6 am DOA) or at the time specified by the applicable rate group's payment policy.
We noticed that bookings via Expedia direct integration seem to not use the fallback if the travel agent is other than Expedia (like Affiliate, Egencia...) and revert to the regular payment policy. I suggest VCC payment fallback time to be tied to type of credit card (virtual vs. physical), or to integration type, or at least be set for all the…
1 vote -
Include products in the scope of maximum time for payment
Right now in rate group < policies < configuration you can set maximum time for payment to 1 but when you include products the automation charges all products for the stay but our products are consumed on a nightly basis. In our hotel we charge the first night plus the product for the first night.
1 vote -
Mews Gift voucher payment
We are using Mews Gift Vouchers together with Mews PMS and would like to submit two feature requests that would significantly improve the workflow for hotels selling gift vouchers.
- Invoice payment option for Gift Vouchers
Currently, a gift voucher can only be created after it has been marked as paid. This creates a challenge when customers want to pay by bank transfer or when companies request an invoice.
We would like to request an Invoice payment method or a workflow where vouchers can remain in a Pending payment status until the invoice has been paid. The voucher should only become…1 vote
- Don't see your idea?