255 results found

1. Customize Payout Options

   Can it be possible for properties to customize their payout options with Ayden Marketpay? There are instances where due to daily payouts we are unable to provide a refund to a guest and need to use our other payment gateway provider.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Bank Account change

   Currently, if hotels have to change Bank Accounts for their payouts, they need to go through a lengthy process with Support to get this done. If the option is available in Mews directly, we could do it with one click. Of course only finance or admins should have this permission.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

3. Eway Payment Gateway

   Being able to use Eway as a payment gateway:

   https://www.eway.com.au/plans-pricing/

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. balanced bills not to be triggered

   For offline or online reservations, with balanced bill due to another payment method than CC, the trigger should not try to charge the CC given by the guest.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

5. Upload chargeback documents directly from Commander
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

6. Enable compliant card retention for Paymaster profiles with repeat business use cases

   Please improve card retention behavior for Paymaster profiles by introducing a compliant way to retain cards for repeat corporate use, even when not tied to a reservation lifecycle—while still ensuring cards are disabled appropriately based on security and regulatory requirements.

   Impact:

   • Allow properties to designate a card as intended for ongoing/repeat business use (with a way to confirm and justify the cardholder's consent), where there is a legitimate expectation of future charges (over a reasonable period).

   Differentiate between:

   • One-time payment cards
   • Cards stored for ongoing/repeated corporate/payment relationships within a reasonable (?) period.

   • Provide clear retention rules or visibility so users understand why a card remains active or is disabled

   • Avoid reliance on repeated manual re-entry or requests while still respecting data protection and card network requirements

   Please improve card retention behavior for Paymaster profiles by introducing a compliant way to retain cards for repeat corporate use, even when not tied to a reservation lifecycle—while still ensuring cards are disabled appropriately based on security and regulatory requirements.

   Impact:

   • Allow properties to designate a card as intended for ongoing/repeat business use (with a way to confirm and justify the cardholder's consent), where there is a legitimate expectation of future charges (over a reasonable period).

   Differentiate between:

   • One-time payment cards
   • Cards stored for ongoing/repeated corporate/payment relationships within a reasonable (?) period.

   • Provide clear retention rules or visibility so users… more

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7. Automizing external pay methods

   Please make automations on external pay method the same way you can do it with payment cards. In Sweden 40-50% of payments are done with another pay method than a credit card.
   We as well as other Hotels pay with bank transfer to booking.com which means we can not atomise any payment of those reservations.
   Thank you!

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8. Address window invoices

   The layout of the predefined segment for the invoice recipient in the invoice templates absolutely must be adjusted, as the address data is right-aligned, resulting in line breaks for long company names. This is visually unacceptable. The entire width of the address page must be used!

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9. Guests can use MEWS Gift Voucher as payment method in Booking Engine

   We are happy in using MEWS Booking Engine across multiple properties.

   We recently added MEWS Gift Voucher integration and will be launching it on our property websites soon.

   We hope to streamline the process of redeeming the vouchers. A voucher payment method in the booking engine would be awesome!

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10. In der Timline bezahlte rechnungen farblich kennzeichnen
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11. Pre authorization renewal

    Automatic pre authorization renewal after expiration, as long as the check-out date is not in the next 28 days .
    Maximum 28 days is not enough when the booking is in 3-4 months or later.
    Or maybe add an alert on the task manager as soon as the expiration occurs to make the hotel decides if he renews or not.

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12. Zahlungsmethoden

    Zahlungsmethoden TWINT, QR Code, + Bankzahlungen: die Zahlungen sollten sich automatisch durch ein Upload den entsprechenden Buchungen zuordnen.

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13. Separate city tax from breakfast

    When we now set up automatic charges through Mews, we either have to select all products or nothing.
    Unfortunately, for a lot of reservations B&B is to be charged on a credit card, while tourist tax is to be paid on the spot.
    Separating city tax and breakfast would make this easier.

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14. Gestion des taxes : visualisation, clarté et flexibilité (comme dans Hotello)

    Problématiques actuelles :

    Visualisation partielle des montants sur les factures :
    Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

    Gestion des tarifs taxes incluses :
    Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

    Manque de ventilation claire des différentes taxes :
    Dans certains contextes fiscaux comme au Québec, plusieurs taxes coexistent (TPS, TVQ, taxe d’hébergement). Ces taxes devraient être indiquées séparément et nommées explicitement sur les factures et dans les rapports.

    Améliorations souhaitées :

    ✅ Visualisation claire des montants HT et TTC sur toutes les factures, avec un affichage distinct des montants avant taxes, des taxes, et du total.

    ✅ Option de créer des tarifs “taxes incluses” sans qu’ils soient considérés comme exonérés, avec calcul automatique des portions de taxes selon les taux paramétrés.

    ✅ Gestion avancée des types de taxes :

    Ajouter et nommer plusieurs taxes distinctes (ex. : TPS 5 %, TVQ 9.975 %, taxe hébergement 3.5 %) ;

    Affecter les taxes selon les types de produits (hébergement, repas, activités, etc.) ;

    Appliquer ou non certaines taxes selon des règles (clients d’affaires, agences, longue durée, etc.).

    ✅ Rapports exportables avec ventilation claire par type de taxe, période et produit, pour faciliter la comptabilité.

    🎯 Objectif :
    Offrir un système fiscal plus clair, souple et adapté aux réalités locales, qui évite les calculs manuels, diminue les erreurs et facilite le service client.

    💡 Feature Suggestion – Tax Management: Improved Visibility, Clarity, and Flexibility (as in Hotello)

    Current Issues:

    Limited tax visibility on invoices:
    At the moment, it's not possible to clearly display the amount before taxes (net amount) on client invoices. This reduces transparency, especially for business clients, and complicates internal accounting.

    Inability to configure tax-inclusive prices properly:
    There is no way to create tax-inclusive rates that are not tax-exempt. When we need to adjust a rate or invoice, we are forced to manually back-calculate the taxes to make the final amount match what was initially intended. This is time-consuming and error-prone.

    Lack of clear tax breakdown:
    In regions like Québec (Canada), multiple taxes apply (e.g., GST 5%, QST 9.975%, lodging tax 3.5%). These taxes should be clearly itemized and labeled on both invoices and in reports.

    Suggested Improvements:

    ✅ Display net and gross amounts clearly on all invoices, with a breakdown of pre-tax price, individual tax amounts, and total.

    ✅ Add the ability to create “tax-inclusive” rates without automatically marking them as tax-exempt, and automatically calculate tax portions based on the configured rates.

    ✅ Advanced multi-tax configuration options:

    Add and name several distinct tax types (e.g., GST 5%, QST 9.975%, lodging tax 3.5%);

    Apply different tax rules based on product category (accommodation, meals, activities, etc.);

    Allow for tax exemptions by rule (e.g., corporate clients, agencies, long-stay guests).

    ✅ Exportable reports that include a clear tax breakdown by type, product, and period — ideal for bookkeeping and monthly remittances.

    🎯 Goal:
    Provide a clearer, more flexible and locally adapted tax system that reduces manual calculations, prevents errors, and improves both operational efficiency and the customer experience.

    Problématiques actuelles :

    Visualisation partielle des montants sur les factures :
    Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

    Gestion des tarifs taxes incluses :
    Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

    Manque… more

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15. Add option to hide surcharge check-box when surcharging is enabled

    Currently, when a property enables surcharging with a surcharging service, a check-box appears on the payments screen, which is checked by default. This check-box allows users to opt in or out of applying the surcharge to a payment.

    Please consider including the option to remove this check-box entirely so that the surcharge automatically applies to all payments when surcharging is enabled. This will streamline the payment process and ensure consistency.

    • Reduces the risk of accidental surcharge omission.
    • Simplifies the payment workflow for users.
    • Ensures compliance with surcharging policies.
    2 votes

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16. Ability for the client to adjust the price of the payment request

    It would be great if the client can adjust the price on the payment request

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17. Ability to choose when preauthorisation should expire

    Right now, preauthorizations will expire by default after 7 days. It would be great if we could choose that these preauthorizations expire after X number of days (for example, 24 hours after check-out).

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18. Display More Guest Actions in Reservation Action Log (Pay Now & Pay Later)

    The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.

    The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).

    A simple "Pay Now Selected by Guest/Customer" should be registered in the action log clearly so the Hotel can be aware but also hold the customer accountable. Essentially, a bit more clear and transparent records of accounts of how some payment requests come to be, especially when customer's names are listed as the creators.

    The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.

    The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).

    … more

    2 votes

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19. an alert for company billing when a routing rule is in place

    We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an alert linked to routing to let us know to resolve the outstanding bill.

    We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an… more

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20. Better reporting for Mews Payment Commission

    If you want to track your commissions in Mews, the report to use is the Payment report which lists details of commission, interchange and scheme.
    However, if you want to track the fee you end up with the issue that the payment report groups the Commissions and Commission adjustments together, and only lists when we pay the commission, not the adjustments
    I believe it would be great to duplicate the columns in the excel file and have
    1 set of columns for the commission
    1 set of columns for the adjustment
    1 set of columns for the total

    Each set should detail commission, interchange and scheme

    If you want to track your commissions in Mews, the report to use is the Payment report which lists details of commission, interchange and scheme.
    However, if you want to track the fee you end up with the issue that the payment report groups the Commissions and Commission adjustments together, and only lists when we pay the commission, not the adjustments
    I believe it would be great to duplicate the columns in the excel file and have
    1 set of columns for the commission
    1 set of columns for the adjustment
    1 set of columns for the total

    Each set… more

    2 votes

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