241 results found
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Display More Guest Actions in Reservation Action Log (Pay Now & Pay Later)
The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.
The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).
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3 votes -
Ability to disable settlement failure e-mail for pre-authorizations
When the pre-authorization isn't successfull, it is stressfull for our guests to get a payment failure e-mail before their arrival. We would rather solve this with the guests upon check-in. Therefore it would be ideal if we could disable this e-mail from being send, just for the pre-authorization. For other pruposes this settlement failure e-mail is still valuable.
3 votes -
automatically send payment links to guests for second payment and create a task for open bills 10 days before arrival of guests
Our guests make a down payment at the moment of booking of 50%, and for the second half of the payment, we have to send out manually a payment link. It would be great if Mews could create a payment llink automaticallly (xx) weeks before arrival of the guests. It would safe a lot of time. following up on this, it would be great if there was the possibility to automatically get a task if the bill is still open 10 days before arrival.
3 votes -
Payout report including card types to be exported in CSV format
CSV export for the payout and mews balance report.
Additionally add payment card types per payout transaction3 votes -
Postfinance - Payment Method - Switzerland
Customer is located in Switzerland and they are misising the Postfinance payment method with Mews Payments.
3 votes -
Removal of the MS* prefix on credit card statements (Stripe)
Currently there is this prefix on guests credit card statements: MS*
The MS stands for Mews Systems.
The hotel can configure what comes after the prefix (most likely the hotels name).This prefix is confusing and from my point of view not necessary. Therefore my strong suggestion is to remove it.
We are using Mews Pay with Stripe in the background.
3 votes -
3 votes
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Mews Payments Terminal in Japan
Mews Payments is available in Japan however terminals are not yet.
3 votes -
Missing LE + Payment solution for Faroe Islands
Missing connection - MoR
3 votes -
Multiple guests in Reservation Pay Online
Currently only the owner of a reservation receives the online check-out email and is the only one that can pay the balance of the reservation before being able to check out. When there are multiple guests that have bills that need to be settled, if they cannot pay their bills online themselves, the group in that room won't be able to check-out online. My suggestion is that all guests in a reservation be able to receive a check-out email and pay for their Bill.
3 votes -
Uitstraling factuur
Uitstraling factuur, layout ziet er niet mooi uit, Mogelijkheid om dit aan te passen naar onze wens, nu zijn er maar paar aanpassingen mogelijk
3 votes -
prevent payment for old reservations
at the moment it is possible to use a 2 factor authentication that is 2 years old
can we implement a time period for expirations on 2 factor authentication?3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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payments to mews dashboard
create dash board showing the payments due to mews and invoices flagged by mews as paid
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Chargeback insurance
Stripe is providing Chargeback Insurance (at 0.4% of every transaction), would it be possible to have this option at Mews?
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Pre-authorization Credit Card Auto-Cancel (Release) Upon Departure
Currently preauthorization holds expire after 7 days in Mews but no cancellation of hold is sent to credit card or bank. The credit card or bank determines when the authorization hold is released depending upon their own policies. If the property sends a cancel for preauthorization the system does send the release to the bank. Is there a way that when a guest checks out, Mews can send a cancel to release the preauthorization hold.
3 votesHi team, if pre-auth is a part of the rate group configuration, we will automatically cancel authorization on Mews' and the bank's side 24h after the guest departs.
However, due to other priorities, we did not work on the automatic cancellation of all pre-auths in all flows after departure, adding this initiative back on the backlog.
Sincerely,
Mews Team
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Can't see by whom a card was added
no info in the Payments section - created column
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Adyen MarketPay Merchant Balance Top Up
There should be a similar way to top up Adyen MarketPay Merchant Balances similarly to the way we have it set up for Stripe.
3 votesChange of status as this is too long on the roadmap, we've identified other priorities and we are adding this back to our product backlog.
Thanks.
Mews Team
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Provide the option of payment with the bookers credit card
Provide the option to charge a credit card of the booker / company .
Due to 3D secure a "verfying mail" is only sent to the customer.
Now we have to copy past bookers e-mail in customers profile and then take it out again.. and put it back in the bookers profile...3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Verifying payments: Mews notification change from payment successful to payment needs verifying.
At the moment Mews drops down a green box saying payment successful even when a payment needs verifying by a guest. This means many verifying payments get missed. I suggest when a payment needs to be verified a blue box drops down and says Payment needs to be verified. This way staff notice this straight away and payment gets verified by the guest then and there.
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Customize Payout Options
Can it be possible for properties to customize their payout options with Ayden Marketpay? There are instances where due to daily payouts we are unable to provide a refund to a guest and need to use our other payment gateway provider.
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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