255 results found
-
ELAVON - Provider other option than Stripe
The payment term of stripe is too long, Elavon offers a service of a better quality for cheaper also concerning the bank charges by card. The duration of funds transfer is between one day to two days. Stripe is between 3 days and 7 days of delay. In addition, credit card customer data is not secure at the same level at stripe (Cayman Islands).
We should have the choice to choose another provider following our place of activity. Currently stripe is the only possible option and the service is not up to the expectations of MEWS customers.
4 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
-
Visual indicator for future bills in the Departure view
When a guest has multiple stays within a short timeframe, the Departure/Check-out screen displays all open bills associated with the profile. Currently, it is difficult to distinguish between a bill that must be settled now (for the current stay) and a bill belonging to a future reservation.
To verify this, staff must manually navigate to the guest's profile and check the "Billing" tab. This adds unnecessary clicks and creates a risk of charging guests for future stays prematurely.
We propose a clear visual indicator or a "Future" label next to bills that are linked to upcoming reservations.
Visual Cue: A…
3 votes -
Automatic addition of external payment for bookings made through travel agencies.
None of our guests can check out online if they booked through booking.com or Airbnb. The Check-Out Site shows our guest, that they still have to pay because the payment is still pending from booking.com or Airbnb. So we have to manually add external payment (wire transfer) for each reservation.
3 votes -
Änderung Zahlungsanforderung bei Umbuchung
Wenn eine Umbuchung durchgeführt wird, durch die sich der Zahlbetrag ändert, wird derzeit der falsche (ursprüngliche) Betrag abgebucht, da sich die geplante Zahlung nicht automatisch mitändert. Ich fände es gut, wenn die Umbuchung auch ein Storno und eine Neueinbuchung des Zahlbetrags veranlassen würde, da es hier immer wieder zu Unstimmigkeiten kommt. Entweder kommt es zu der Nachricht, dass die Zahlungskarte (gerade bei virtuellen Kreditkarten) nicht belastet werden konnte, weil die Deckung nicht ausreicht, oder ich muss manuell eine zweite Zahlung über den noch fälligen Differenzbetrag machen. Beides löst manuelle Schritte aus, die bei den ganzen Automatisierungen in Mews unnötig sind.
3 votes -
QR Code External Payment Type
Add QR Code as an External Payment Type. Many customers use QR code based digital wallets such as Wechat pay, Paypay and others.
3 votes -
XRechnung Integration Rundung Fehler
Hallo,
uns ist aufgefallen, dass die Nettobeträge in der XML Datei von den Beträgen in der PDF Datei abweichen.
Das kann auch kein Rundungsfehler sein, da die Basis ja die gleiche Datei/ Zahlen sind. Sicherlich ist das auch nicht gesetzeskonform.Es wäre grandios, wenn MEWS sich das mal angucken und korrigieren kann.
3 votes -
External payment - Giftvoucher
It would be great if you can choose the option 'Deposit - Giftvoucher' in the 'External payment types'
3 votes -
Credit Card from guests sent to Mews via OTAs should also go through 3DS
The 3DS is currently enabled only for reservations made through the Booking Engine and Guest Portal. Ideally, when a guest books through an OTA, the OTA should send the credit card details to Mews, with those details also passing through 3DS for added security. At the moment, they are not as the card issuer bank can choose not to add this security layer.
3 votes -
Ability to disable settlement failure e-mail for pre-authorizations
When the pre-authorization isn't successfull, it is stressfull for our guests to get a payment failure e-mail before their arrival. We would rather solve this with the guests upon check-in. Therefore it would be ideal if we could disable this e-mail from being send, just for the pre-authorization. For other pruposes this settlement failure e-mail is still valuable.
3 votes -
automatically send payment links to guests for second payment and create a task for open bills 10 days before arrival of guests
Our guests make a down payment at the moment of booking of 50%, and for the second half of the payment, we have to send out manually a payment link. It would be great if Mews could create a payment llink automaticallly (xx) weeks before arrival of the guests. It would safe a lot of time. following up on this, it would be great if there was the possibility to automatically get a task if the bill is still open 10 days before arrival.
3 votes -
Postfinance - Payment Method - Switzerland
Customer is located in Switzerland and they are misising the Postfinance payment method with Mews Payments.
3 votes -
Removal of the MS* prefix on credit card statements (Stripe)
Currently there is this prefix on guests credit card statements: MS*
The MS stands for Mews Systems.
The hotel can configure what comes after the prefix (most likely the hotels name).This prefix is confusing and from my point of view not necessary. Therefore my strong suggestion is to remove it.
We are using Mews Pay with Stripe in the background.
3 votes -
3 votes
-
Swish payment method
Swish is the leading payment method in Sweden used by 80% of the addressable population in both peer-peer payments but also widely used offline in B2C and as digital payment method (offered through partners such as Klarna or Adyen). Swedish hotels that have a large local customer base or for example sell a lot of gift cards would assume Swish is enabled also for Mews Payments.
3 votes -
Mews Payments Terminal in Japan
Mews Payments is available in Japan however terminals are not yet.
3 votes -
Multiple guests in Reservation Pay Online
Currently only the owner of a reservation receives the online check-out email and is the only one that can pay the balance of the reservation before being able to check out. When there are multiple guests that have bills that need to be settled, if they cannot pay their bills online themselves, the group in that room won't be able to check-out online. My suggestion is that all guests in a reservation be able to receive a check-out email and pay for their Bill.
3 votes -
Uitstraling factuur
Uitstraling factuur, layout ziet er niet mooi uit, Mogelijkheid om dit aan te passen naar onze wens, nu zijn er maar paar aanpassingen mogelijk
3 votes -
prevent payment for old reservations
at the moment it is possible to use a 2 factor authentication that is 2 years old
can we implement a time period for expirations on 2 factor authentication?3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
-
Chargeback insurance
Stripe is providing Chargeback Insurance (at 0.4% of every transaction), would it be possible to have this option at Mews?
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
-
Pre-authorization Credit Card Auto-Cancel (Release) Upon Departure
Currently preauthorization holds expire after 7 days in Mews but no cancellation of hold is sent to credit card or bank. The credit card or bank determines when the authorization hold is released depending upon their own policies. If the property sends a cancel for preauthorization the system does send the release to the bank. Is there a way that when a guest checks out, Mews can send a cancel to release the preauthorization hold.
3 votesHi team, if pre-auth is a part of the rate group configuration, we will automatically cancel authorization on Mews' and the bank's side 24h after the guest departs.
However, due to other priorities, we did not work on the automatic cancellation of all pre-auths in all flows after departure, adding this initiative back on the backlog.
Sincerely,
Mews Team
- Don't see your idea?