255 results found
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Ability to choose when preauthorisation should expire
Right now, preauthorizations will expire by default after 7 days. It would be great if we could choose that these preauthorizations expire after X number of days (for example, 24 hours after check-out).
2 votes -
Display More Guest Actions in Reservation Action Log (Pay Now & Pay Later)
The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.
The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).
…
2 votes -
an alert for company billing when a routing rule is in place
We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an…
2 votes -
External ID from Munu visible in UI
The traceability from Munu (POS) to Mews is added in the API but there is no visual in Mews UI. Is it possible to make this field visible anywhere in Mews (for example Accounting report) or searchable in the search bar?
2 votes -
Better reporting for Mews Payment Commission
If you want to track your commissions in Mews, the report to use is the Payment report which lists details of commission, interchange and scheme.
However, if you want to track the fee you end up with the issue that the payment report groups the Commissions and Commission adjustments together, and only lists when we pay the commission, not the adjustments
I believe it would be great to duplicate the columns in the excel file and have
1 set of columns for the commission
1 set of columns for the adjustment
1 set of columns for the totalEach set…
2 votes -
Payout Forecast
I would like to be able to see a forecast of each upcoming payout, both when it is expected and for how much. The lack of transparency to this critical data point negatively affects other financial accountabilities outside of Mews such as payroll, vendor/supplier payments, etc.
2 votes -
Notification for changes to chargeback reserve
I would like to be notified by Mews when my property's chargeback reserve has been updated. Having to check this on a daily basis is time consuming. I check it because there's currently no transparent way for me to forecast how much or when the next payout will occur. When the payout is impacted by a change in the chargeback reserve, regardless of whether the chargeback claims are won or lost, the payout can be negatively impact, affecting other financial accountabilities like payroll.
2 votes -
Mews terminal Receipt e-mail sending
Hello
Would it be possible to add an e-mail icon beside the printer icon when you want to send a copy of the receipt of the payment made through the Mews terminal to the guest by e-mail.
For now we have to save it in PDF and then send it by e-mail.
Hope my request is clear enough to be understood :-)
2 votes -
Amex over apple wallet troubles
We accept Visa and MasterCard but not Amex cards. However, if customers use their Amex card via App pay, Mews payment initially accepts and checks this and only later rejects it. In the meantime, the amount appears to have been debited from the guest, which regularly leads to difficulties
2 votes -
scheduled payments
the scheduled payment overview on the payment tab is great, but it would be fantastic if we could amend the timing of those scheduled payments.
for example when you know that hotelbeds pays 30 days after departure, you can amend the payment scheduled for the day of arrival.2 votes -
Amazon Pay
Hey, it should be possible to pay with Amazon Pay during the guest journey. Lots of customers are using Amazon Pay and it would be beneficial to customers & hotels.
2 votes -
Missing LE + Payment solution for Faroe Islands
Missing connection - MoR
2 votes -
Automatic settlement externally paid
It would be Wonderfull if we could set a automatic settlement rule to close a bill for travel agencies who have already payed.
For example, all bookings from booking.com are paid trough booking.com, and we would like to set a automatic settlement for 100% but not actually charge anything, just add a external payment (wire transfer) for the full amount and close the bill.
2 votes -
Block prepaid billing from being able to be charged on credit card guest
If to be charged on a virtual credit card (for example Expedia) this however should be possible of course, but not on a physical credit card of the guest.
2 votes -
Integrate with Dintero for additional payment solution options
Over 80% of all customers leave a check-out before the order is finally completed. The reason for this is a lack of payment options. We want Mews to open up so that companies such as Paypal, Klarna, Vipps (for Norway) etc.++ can be integrated with the check-out solution in Mews' booking engine. The company "Dintero" collects all these payment solutions and is open to be integrated with Mews.
This is critical for us, and especially in a market in Norway where digital payment solutions are so well implemented in the customer journey.
Hoping for a positive response,
2 votes -
Bill items showing number of items - turn off of bill as package products
Hi
When we have rates that consist of package items, such as our bed and breakfast rates it is confusing for the customer, that the bills shows a section called BILL ITEMNS (X ITEMS). Where the X is the amount of products added to the bill. But since these product are hidden, the number of items does not correspond with what the customer (in their mind) have purchased.
Would be great to be able to turn of the ITEM count or have it refer to posting itemns, rather than number of products.2 votes -
Obtain payment files from PSP to allocate payments
Obtain payment files from PSP to allocate payments
Why:
We need the payment details files from the PSP to load into this middleware in order for it to allocate the payments from exact and indicate the commissions deducted by PSP.2 votes -
automatisation des paiements du solde d'une réservation
Dans les groupes tarifaires vous permettez au client de ne régler qu'une partie du montant de la réservation à la commande. Par exemple 40%.
Il faudrait automatiser le réglement du solde des 60% restant par exemple en fonction de la politique d'annulation choisie.
Ainsi si 100% de la somme est dûe 1 mois avant le début du séjour, il faudrait soit que Mews prélève automatiquement les 60% restant 1 mois avant le début du séjour sur la carte laissée par le client, soit quand ce n'est pas possible qu'une demande de paiement soit automatiquement créée et envoyée au client pour…
2 votes -
Add field for CVV-code
Hi,
More and more we have the issue that payments are declined because the CVV-code is missing. Is it possible to add an extra field where the CVV-code can be noted when adding a credit card manually?2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Payment report - add (verifiying/pending) pre-authorizations
Please add the option to select pre-authorizations as a type in the payment report.
We want an overview of the pre-authorizations which are pending or verifying. In the payment report there are already status filters for those.
With the new P2D2 rules, with some guest creditcards have to be verified when making a pre-authorization. And it is currently very unclear to see which pre-authorizations are still verifying/pending, without diving into those individual reservations.
2 votesHi all,
Moving this idea to be upvoted, feel free to share with your colleagues if you will find this idea helpful to see in Mews.
Best
Mews Team
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