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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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797 results found

  1. Operator to ignore balance assigned to Company bill

    7 votes
    0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Choose spaces in OCI

    Online check-in is a great tool for properties and customers alike, which is continually expanding to include more interactive options for your guests. With one expansion, group reservations members could view all the spaces available for their booking and choose from that list to customize their experience.

    7 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  3. Enterprise short name in hotel selector

    7 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Multiple TA contracts attached to one company

    7 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  5. Feature Request: Dynamic Screensaver Message – Show "Checkout" in the Morning

    Currently, the Mews Kiosk screensaver always displays "Check-in" throughout the day. However, in the morning, the primary action for many guests is checking out, not checking in.

    To improve guest experience and streamline the process, we propose that the screensaver dynamically updates based on the time of day:
    - Morning hours (e.g., 06:00 - 12:00) → Display "Checkout"
    - Afternoon & evening (e.g., 12:00 - 06:00) → Display "Check-in"

    This small change would make it clearer for guests, reducing confusion and ensuring a smoother self-service experience.

    Would love to hear feedback from the community! 🚀

    6 votes
    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  6. Adresse direkt beim Buchungsvorgang

    Für uns wäre es ebenfalls wichtig, dass die Gäste im Buchungsvorgang bereits ihre Anschrift angebene müssen.

    6 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  7. Task

    It would be very useful to have a function in Mews to duplicate tasks. When you would open a task and change its day, it would automatically create a new task instead of updating the existing one. Less clicks, more happy users.

    6 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  8. Ability to set maximum children per booking

    In the configuration of the booking engine, you are able to select the maximum amount of adults per booking - but not the maximum amount of children.

    This feature would be nice to have.

    6 votes
    idea to upvote  ·  1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?

  9. cancellation policy display on the booking engine

    Currently, if the free cancellation policy is set up after the check-in time, Mews booking engine doesn't display the correct hour after which the client will need to pay the cancellation fee. So for example, our corporate rate bookings are free to cancel until 6 pm on the check-in day. However, the booking engine displays that the cancellation is free up till 4 pm on the day of arrival because the check-in time is set at 4 pm. This is not accurate and the cancellation policy shown to the clients on the booking engine is less favorable than on other…

    6 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  10. age

    When a family is booking online, the booking engine doesn’t currently cater for validate the age of guests within a room. This creates invalid reservations with children and/or babies staying alone in a room. This requires a solution I believe.

    6 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  11. Add Travel Agency in Reservation

    During the reservation process, add the ability to add a new "Travel agency" as you can add in a new company

    6 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  12. Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to

    Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to by another team member, as it distracts from other things that may be a higher priority at the start of someone's shift. I can see having all messages coming up as new and unread for members of the management team to see how people are communicating back and forth with guests, but for the average front desk or housekeeping associate, it looks like unanswered requests. In the least do something that shows a difference between UNREAD/UNREPLIED to messages that…

    6 votes
    1 comment  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Restriction rules by occupancy

    Add restrictions by occupancy levels or similar logic.
    Like: apply minimum stay or close if occupancy >= 80%.
    We can apply this logic in most channel managers, but not in Mews. Would be great to have the logic applied in the PMS - and not through 3rd party.

    6 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?

  14. Portal for bookers

    When a booker makes a reservation for someone else, they can never get access to a portal where they can change the reservation, or the language for each confirmation. Or get an overview of all their reservations.

    6 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  15. allow photos in mews messages and in app messages

    as simple as it says.
    When commincating interally with staff through the mews app it would be nice to attach photos

    6 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Skip card at Kiosk check in

    Add cash option or temporary skip option to check-in with the kiosk.
    We are trying to work Paperless, and the kiosk gives us this option. However, when someone pays cash we have to stop the entire check in process because we cannot proceed without card payment for the check-in.

    6 votes
    1 comment  ·  Kiosk  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Online Check-in QR code

    Have a generic QR code to promote online check-in and enable guests to complete online check-in with their name and reservation number.

    Guests do not always keep the emails sent, so the code could be displayed in the hotel lobby, if guests are standing in the check-in queue this could be a prompt to complete the online check-in and save them time.

    6 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. create automated guest messages, informing the guest that his room is ready for check-in.

    If a guest arrives early and his room is not yet ready for check-in, it would be great to have an automated message, sent to the guest the moment his room is ready for check-in. This way the guest can leave the house again to explore the area and the moment, his room is ready, he will be notified and can come back to the hotel.

    6 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  19. EMAIL HISTORY

    At this time the hostory for email is 3 month, it will be great if it can be 6 month or 1 year if possible.

    6 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Include Check-Out invitation into reservation mailing tab

    Some emails to customers can be resent from Manage Reservation/Mailing Tab. However, the online checkout invitation is not between of the options.

    Adding this email would allow properties to resend the checkout invitation at any moment. For example, if the reservation is shortened to the following day, after the sending hour established in the settings

    6 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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