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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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782 results found

  1. Guest Residence

    Due to Covid-19 and link with local (city) lockdown, it will become necessary for the hotels to have the Guest Residency data and not only the passport data.

    1 vote

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    0 comments  ·  Guest profile  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Combining rates when the dates are overlapping

    There should be the possibility that when over a period one rate is ending and another begins, a rate should still be displayed if one wants to book over that period.

    For example:

    Rate 1 is bookable until the 20th of December.
    Rate 2 is bookable from the 21st of December.

    Currently, if a guest wants to book from the 20th to the 21st of December, no availability and rate is displayed.

    It would be useful for to display a combined rate.
    The conditions and price of Rate 1 apply, and for the second day, the conditions and price of…

    0 votes

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    0 comments  ·  Booking engine  ·  Admin →
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