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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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798 results found

  1. Offer alternative property when selected property is not available

    In an Enterprise environment with multiple properties, the BE should offer an alternative property if the selected property is not available. Thus offering the possibility to cross-sell rather than lose the booking.

    8 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  2. GTRIIP Integration

    GTRIIP Integration offers a strong Guest ID Validating Guest Portal

    1 vote
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  3. Sending confirmation email per room category.

    It would be great to have confirmation emails sent per room category. At times, we have different directions/instructions per the category we have in Mews.

    This would allow us to personalize the communication to guests even further based on the room they booked.

    5 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  4. Option to book more than one property

    The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
    E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.

    1 vote
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  5. Warning on cashlisted profiles in billing

    Guests that are marked with cashlist also need the same warning in billing, as the blocklisted guests get.

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  6. Hide Categories without availability

    For us, there is no reason for still show any categories without availability. It's only a distraction to the potential guest. Please add a function which allows to hide the non available categories.

    3 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  7. Several profiles

    Please stop creating several profiles for already existing guests. I know that this is based on the e-mail address and that Booking.com creates a new e-mail address every time a guest makes a new reservation, but this makes it impossible to track who's a regular guest and who's coming back when.

    25 votes
    2 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Create and alert when guest has a different gender from the room type.

    Set up an alert in Mews to notify when a guest's gender does not match the room's designated gender. For example, if a guest's profile is marked as Male but the room is designated for a Female, Mew will display an alert: "The guest's gender does not match the room type. Would you like to proceed with the check-in?"

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  9. Ability to override unique email requirements for guests/bookers

    If a company has more than one employee working from the same emaill address Mews will not allow us to create them as a guest/booker as the email address already exists. Can you create an option to override this?

    4 votes
    idea to upvote  ·  1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?

  10. age

    When a family is booking online, the booking engine doesn’t currently cater for validate the age of guests within a room. This creates invalid reservations with children and/or babies staying alone in a room. This requires a solution I believe.

    6 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  11. Booking gaps

    Booking gaps should be automatically overridden by the MLOS. For example, if the MLOS is 5 but there is a gap of 3 or 1 night, it should be automatically bookable. This is especially important for smaller properties with individual room categories.

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  12. Nationality in Expedia bookings

    ExpediaIntegration: Transfer guests nationality to Guest profile in Mews

    A guest booking with Expedia The guest nationality is not transferred to the guests profile in Mews when using Mews's own Expedia integration. Expedia clearly states the nationality of the guest with a flag and the country of origin's name. The problem is solved with the Booking.com integration already so please do it here too.

    3 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  13. Phone number recogniztion when booking

    When guests are filling out mandatory fields in the booking engine, such as their phone number, they can fill out a number that does not exist and the booking engine will accept this as a phone number (e.g. just the number "0").

    It would be helpful if the booking engine would recognize phone numbers as a valid phone number, so we have all contact details we may need from the guest after they make the booking.

    26 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  14. for Reservations with a Booker, give the option to only email the customer the confirmation & Cancellation Emails

    As the title says, right now you have the option for Customer & Booker, Booker, or None. we would like to see Customer as an option. sometimes we need to confirmations to just go to the customers, and not spam our bookers with the confirmation and cancellation emails.

    1 vote
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  15. Be able to enter the address for each space category

    We manage several holiday rental units and the different space categories have different addresses in two different cities.
    Currently the property address is placed in the general settings tab. The address placed in the general settings tab is the one that appears in the booking confirmation message for reservations at Mews booking engine in at tahe " How to get there" field.
    We've tried to leave the ‘City’ field in the general settings tab blank, but it's not possible because it's a mandatory field.

    As the different space categories are located in two different cities, the fact that the address…

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  16. Restricted campaing code is not giving any information

    When campaign code is restricted, booking engine should show this to the guest "the campaign code is not available this date, please try another date"

    At the moment Booking Engine is showing only available rates and not giving any information about the restricted campaign code.

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  17. Return limited guest profile data

    It would be great if you can restrict the guest information that is returned for a certain AccessToken.
    We have an inquiry that our customer wants to see limited guest profile data (only guest name and room number) in our software and not the whole guest information like addresses, communication information, etc...

    Therefore it would be helpful, when such a filter can be configured on Mews side.

    1 vote
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  18. search for a company address of a company with many branch offices

    Our big company clients have a lot of branch offices all over Europe. Actually it is not possible in Mews to find the right branch office by typing in the name of the company and the city of the branch. Why not? This should be quite easy to be solved and save a lot of time. Furthermore it would avoid creating the same branch office again and again.

    17 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  19. Centrally managed HTML Footer for templates

    Ability to enter centrally stored common company email footer (HTML snippet) to be attached to all email templates, without having to add (and maintain if changes occur) it individually to each template by hand.

    5 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  20. Latvian translations in Kiosk and all guest journey buttons

    Latvian translations in Kiosk and all guest journey buttons

    1 vote
    0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?
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