782 results found
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cancellation policy display on the booking engine
Currently, if the free cancellation policy is set up after the check-in time, Mews booking engine doesn't display the correct hour after which the client will need to pay the cancellation fee. So for example, our corporate rate bookings are free to cancel until 6 pm on the check-in day. However, the booking engine displays that the cancellation is free up till 4 pm on the day of arrival because the check-in time is set at 4 pm. This is not accurate and the cancellation policy shown to the clients on the booking engine is less favorable than on other…
2 votes -
Beim Buchen eines Produkts Aufgabe erstellen
Wenn über die Buchungsmaske eine Reservierung gemacht wird, und der Gast bucht einen Blumenstrauß, Massagen oder E-Bikes, dann sollte eine Aufgabe erstellt werden.
Vielen DANK :-)2 votes -
multiple guest entry
when booking multiple rooms, it should become possible to add ALL names for the rooms, especially when different room types are combined.
we have several corporate clients for whom we provide a seperate booking engine, and they sometimes book multiple rooms at once but do wish to specify the name per room booked.
30 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Mews confirmation numbers matching an OTA confirmation number (or guest checkout can at least happen with either)
We're currently experiencing an issue with our online check-in flow where the guest is uncertain about what confirmation code to enter when completing their check-in. This only applies to our OTA guests as that is a different booking confirmation number than the Mews one.
I was wondering if there is a way to make the Mews confirmation numbers match the OTA ones so that we can correct this at the source.
5 votes -
Reply button URL placeholder in Unread message notification template
Speratate the details and the button in {messageDetailsHtml} to allow the "Reply" button as a unique placeholder URL, as it is the only button you can't edit or manipulate using HTML.
1 vote -
VAT display on bill
On the new bill layout, move the VAT down instead of displaying it in the middle together with the bill items, to make the bill easier to read.
11 votes -
If a guest cancels online, that we receive confirmation of the cancellation.
If a guest cancels online, that we receive confirmation of the cancellation.
14 votes -
ages
J'aimerai que nous puissions gérer les capacités supplémentaire des espaces, notamment des chambres, avec les enfants et les bébés. Par exemple, dans les Chambre X, dire que nous pouvons y accueillir 2 adultes, 1 enfant et 1 bébé, puis dans la Chambre Y, 2 adultes uniquement, et enfin dans la Chambre Z, 2 adultes et seulement 1 bébé (pas 1 adulte en +).
Aussi, ce serait idéal que lorsque le client faire une recherche pour + de 2 adultes, que ça lui propose uniquement les chambres dans lesquels il peut tenir?
1 vote -
New classification type
Add a new “CORPO” classification type to optimize the identification of our Corporate customers individually.
1 vote -
Booking engine - More visibility in space category description.
Have more lines visible as default in the description of the spaces in the booking engine.
1 vote -
Display lowest available rate in booking engine calendar
Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.
This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.
40 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customise Email templates & send times
Customise timing of when email templates are sent. For example, allow a 'before start' to be sent 24hrs prior or 72 prior to arrival. Also, the option to create new templates from scratch to incorporate upsells and other emails for the customer journey.
If 'Before start' is not enabled to send, allow a Check-in reminder to be sent separately. I understand now that this can only be achieved if Before Start is enabled.
22 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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TEXT Extra person on booking engine - no need
We are sending rates for 1 person – and 2 persons are difference rate + 200 DKK.
The issue here is that we wish this text to be unvisible on booking engine.
(extra person: 1)
When the person bookes the room, it knows how many persons it is booking for, so no need to describe this for extra person!1 vote -
send bill to reservation number
Add the possibility to send a bill from a reservation to another reservation by searching for SEconfirmation number, without email adress attached to the other reservation.
1 vote -
invoicable visibility in the search box
Add the "invoiceabe" blue sign . When you search for a company in the main search box.
Atm you can only find the company, but have to go all in to the profile to see if its invoiceable.
1 vote -
invoicing, attach voucher number
Add the option to "safe" information on a bill/invoice for future reservation.
For example:
Be able to attach referens and voucher numbers to the bill. I have noticed you can only attach the information when you are abou to send the invoice.
1 vote -
allotment
Make: take from allotment and add more rooms to allotment as Cenium had before. For travel agents. (Calander mode, and if you are on it, add: (how many rooms they had originaly and how many they have left) so its visible
1 vote -
Customizable dated automatic mails for events, roadworks, ...
Automatic email templates for event, traffic changes,...
Template can be created with the necessary information ( + possible link)
To inform guests of events taking place during stay ( that may have an impact).
E.g. local city events that have an impact on accessibility for that arriving or departing guest.
New Year's dinner/ Party, ...These templates should then be able to be created, and linked to a future date, that all guests arriving/departing or in hotel at that time can receive an email about this ( (Automatically sent out by Mews)
1 vote -
Manage my reservation
It would be great if a link / website integration could be created so guests can manage their reservations by going to the hotels' website. This would be a handy feature, especially as people cannot find their confirmation mails and such from time to time.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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nationality on second+ person on reservation
We have to make statistics in most countries and it would help a LOT if the other guest on a reservation who does not have a profile, is automatically the same nationality as the "owner" of the reservation. We have a lot of missing nationalities and we can not correct them without adding every single person with a new profile, in every single reservation and that is too much work.
28 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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