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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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798 results found

  1. Upgrade guests

    If I upgrade guest free of charge in advance, the guests are able to see it in the kiosk. We would like to keep that as a suprise upon their arrival. Furthermore, it does not show them as a upgrade. If we gave them a free upgrade they are not able to see their original booking in the kiosk. (Original Room Catergory) which may confuse them.

    4 votes
    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  2. Email Template Scheduling

    It would be great if we could choose the scheduling of the templates to the times we want. For example, Before Start email is 2 days in advance and we would like to have it 5 days in advance.
    At the moment this is set up by MEWS and can not be changed!

    53 votes
    4 comments  ·  Communications  ·  Admin →
    How important is this to you?

  3. Disable automatic online check-out email for continuing reservations

    Disable automatic online check-out email when the customer has consecutive reservations or changes rooms. Detecting if the customer with the same email continues their reservation the next day should not send the online check-out email so that it is not duplicated.

    5 votes
    idea to upvote  ·  1 comment  ·  Communications  ·  Admin →
    How important is this to you?

  4. As it is now it is only possible to send new messages to internal users. We would like it to be possble with guests.

    As it is now it is only possible to send new messages to internal users. We would like it to be possible with guests as well.
    Meaning that we will be able to send messages to guests without them having done the online checkin or messaged us first.
    Thank you.

    4 votes
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  5. Automatic Wait List Feature

    The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).

    This would remove any need for manual labor from the hotel side to handle wait lists.

    Example:
    - Guest tries to book a room Aug 1st - Aug 2nd
    - Hotel is fully booked
    - Guest opts in to our guest list by entering their email address
    - Hotel opens up for bookings on Aug 1st
    - Guest automatically receives email saying that the date(s) they searched for now have…

    202 votes
    40 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  6. When making a reservation as booker, you should have the ability to choose wether or not guest receives an email confirmation

    When making a reservation as a booker, there should be an option to determine whether the guest receives an email confirmation or not. This flexibility is particularly important for personal assistants (PAs) and corporate bookers who manage travel arrangements on behalf of others.

    In many cases, PAs prefer to handle all communication with the guest directly, ensuring consistency in information and maintaining control over the booking details. Automatically sending a confirmation from the property can sometimes cause confusion, especially if the guest was not involved in the booking process or if additional arrangements need to be communicated separately.

    Providing bookers…

    4 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  7. Blacklisted guests report that can be exported

    Have blacklisted guests report that can be exported and that includes the date of the first time the guest was marked as blacklisted (or allow to close bills and merge profiles when the guest is on the blacklist)

    3 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  8. Title (Salutations, honorifics, etc.)

    Quite often, we have guests staying who have an title as a prefix to their name (Sir, Dame, Dr,, Prof., Lady, Lord, etc) and we would like the possibility to add this as an official title to the guest profile in addition to the basic Mr. Mrs. and Ms.

    Additionally, as mentioned in another idea as well, adding Mx. or Fam. could be helpful as well.

    113 votes
    18 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. display key cut actions

    I want the action of the key creation to display in the action log; this gives us the possibility of when and by who keys were cut for a specific reservation.

    9 votes
    idea to upvote  ·  2 comments  ·  Digital and physical keys  ·  Admin →
    How important is this to you?

  10. Sanitize guest profile input fields

    When accidentally entered an space in front of a first- or lastname in the guest profile we would like MEWS to automatically delete this empty space.

    p.a.:
    Firstname: Max
    Lastname: Mustermann
    ->
    Firstname: Max
    Lastname: Mustermann

    20 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?

  11. Adresse direkt beim Buchungsvorgang

    Für uns wäre es ebenfalls wichtig, dass die Gäste im Buchungsvorgang bereits ihre Anschrift angebene müssen.

    6 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  12. Hungarian Language Support

    We are requesting Hungarian translations for Guest-Facing instances as well as an option for users to set on the back end when configuring products and rates at the property.

    4 votes
    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  13. Mews chat function improvements

    all chats sent from the property should be a different colour than the guests message.

    When a chat has been answered it should move to another field of answered messages so it doesnt get mixed up with unanswered messages.

    possibility of accessing the chat through reservations and see previous conversation with a guest for example when checking them in.

    5 votes
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  14. Task

    It would be very useful to have a function in Mews to duplicate tasks. When you would open a task and change its day, it would automatically create a new task instead of updating the existing one. Less clicks, more happy users.

    6 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  15. Auswählbar ob Kreditkarte beim Online check-in angegeben werden muss

    Manche Gästegruppen müssen nicht selbst zahlen und nutzen daher den Online Check-in nicht weil dort die Kreditkarte angegeben werden muss. Warum kann man dies nicht auswählen? Die Arbeit wird nicht erleichtert, da zB Tagungsgäste sowohl Adresse als auch alle anderen Daten vor Ort eingeben müssen.

    5 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  16. customize occupancy in the booking engine

    We would like to customize the occupancy in the booking engine, so that we have the posibility to manage the amount of available houses for sale.

    For example, when there is one house left in each house type, it should not be possible to sell in the Booking engine to avoid overbooking, so it is only possible to book by contacting us directly.

    13 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  17. Ability to set maximum children per booking

    In the configuration of the booking engine, you are able to select the maximum amount of adults per booking - but not the maximum amount of children.

    This feature would be nice to have.

    6 votes
    idea to upvote  ·  1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?

  18. Bill as Package on Kiosk

    When property has a bill as package enabled for the a product, while the product is hidden on the invoice, it remains to be displayed on the Kiosk during check-in.

    Properties are required to hide some product to be displayed since it is expected to be hidden from the guest such as a commission adjustment product .

    2 votes
    idea to upvote  ·  1 comment  ·  Kiosk  ·  Admin →
    How important is this to you?

  19. DU-Kultur integrieren

    Es wäre sehr schön, wenn die Du-Kultur auch in der WBE umgesetzt werden könnte. Beispiel: "Verbessern Sie Ihren Aufenthalt" in "Verbessere deinen Aufenhalt"

    2 votes
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  20. Set Signature as optional

    Hi,

    we would like to not ask for the signature during Online Check in or Kiosk Check in. Reason is that this takes extra time + the registration card (Meldegesetz) is nat mandatory anymore. So we do not want to ask for this to ensure better guest journey. It would be good to add this to the check in fiels which prperties can edit to make sure collect only the data they need.

    3 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
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