796 results found
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Different colors for membership levels
We would like for the members to have different colors in the bookings depending on the membership level
3 votes -
Skip Email Adress in Mews Kiosk for Ota Guests
We’d like to suggest making the email entry at the Kiosk optional, especially for guests who have booked via OTAs (e.g. Booking.com).
In many cases, a valid proxy email is already available. Requiring guests to manually enter their email again often leads to unnecessary friction, longer check-in times, and guest dissatisfaction.
An optional email field – or ideally, automatic detection of OTA reservations with a corresponding message – would significantly streamline the check-in process and improve the overall user experience.
1 vote -
Mews Digital Key Kiosk
To enable Mews Digital Keys onsite through the Mews Kiosk. Expansion of Digital Key not only through Guest Portal online check in functionality but also onsite at Kiosk.
4 votes -
Bookable service to not influence number of stays
We have a bookable service for beach chairs. When guest book this throughout their stay it creates an entirely new booking which influences our repeat business reporting and the guest profile stats on how frequently the guest has stayed.
1 vote -
guest journey logging
When keeping track of a guest's journey, the notes quite often get lost in the reservation.
Therefore we would like an add-on to have a seperate guest journey, to log every step of their reservation and safe all important details.This way, we know what happened and what might be important for a next shift or for their next stay.
17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Conflicting booking term tags displayed before selecting space category
When the space categories are displayed in the second step of the booking engine, it can be confusing for the guest/booker to see conflicting booking term labels. If there are different rates available, e.g. one with free cancellation and another one that is non-refundable, both of these labels (free cancellation and non-refundable) are shown before the Show rates button is clicked.
This might create the idea that both are applicable for all the rates displayed at the next step, even if the rates are correctly labeled.
1 vote -
Connect a Chatbot partner to our guest journey.
Include an external partner in our guest journey, so that you do not need to reply on every single post but it can be handled with AI
7 votes -
Task for products added via the Booking Engine
It would be great to have a task created when a product is added during the booking process on the booking engine. This will save time so the team do not have to search upcoming bookings.
20 votes -
DU-Kultur integrieren
Es wäre sehr schön, wenn die Du-Kultur auch in der WBE umgesetzt werden könnte. Beispiel: "Verbessern Sie Ihren Aufenthalt" in "Verbessere deinen Aufenhalt"
1 vote -
Online Check Out Tip and date at products
There would be two useful improvements to the online check-out of guests.
1. the date is not shown for additional services. For example, the guest has consumed 10 beers in 10 days. However, the guest only sees 10 beers in the online check-out. Not when he has consumed which beer. This can sometimes lead to confusion.- there is no possibility to give a tip
5 votes -
create task when e-mail bounce
When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...
29 votes -
Send confirmation email to channel reservations
Many properties operate with a multitude of connections to distribution partners:-
- Direct connectivity to Booking & Expedia (and I expect more in the future)
- A channel Manager ex. SiteMinder to connect to all the others
- A GDS / BE representing company like SynXis on behalf of Relais & Châteaux (RC) or Small Luxury Hotels (SLH)It should be possible when setting up Channel Managers (all of the above) or Distribution partners if this is a better terminology to indicate in the connection if a confirmation should be sent.
I know that most OTA's will not allow for…
3 votes -
Space types to be displayed according to an specific priority
Spaces are shown in the BE based on the rate group and cancellation policy. For a hostel with dorms, rooms and beds, this make the dorms and rooms to be displayed firt (more expensive) rather than the beds (less expensive) and potential customers are easily discouraged when they only look at the first elements shown. It would be helpful to choose wich space type show first regardless of the pricing configuration.
9 votes -
Improved Upgrade Confirmation for Guests who upgrade during Check In
Description:
We have encountered a recurring issue with guests misunderstanding the price of room upgrades during the online check-in process. In some cases, guests confuse the per-night upgrade price with the total price for their stay, leading to disputes at check-out.
To enhance clarity and prevent such misunderstandings, we suggest implementing an automatic upgrade confirmation email that clearly states:
The selected upgrade details
The final total price of the upgrade
A breakdown of costs if applicable
This confirmation email should be sent to both the guest and the hotel staff upon upgrade selection. This would allow front desk employees to…1 vote -
Categorize notes by department or service
Easy communication of notes by department.
A reception memo, a restaurant memo and a housekeeping memo.39 votes -
Informationen in Anfrage- und Optionsmails
Bei den Anfrage- und Optionsmails wird automatisch die Anreiseinfo des Zimmers mit gesendet. Da der Gast aber noch nicht gebucht hat ist es nicht wünschenswert das er bereits den Wlan-Code für das jeweilige Apartment erhält. Eine separate Anfrage- und Optionsmail nur mit der Aufstellung des Preises wäre wünschenswert.
2 votes -
Room access code integration to Mews Kiosk
The Mews kiosk only allows guests setting up a physical room key card.
However, some hotels use a personalized access code instead of a physical room key card.
It would be interesting if the kiosk could display this access code (e.g., Salto KS).
1 vote -
gastprofielen filteren op stad
Het is momenteel enkel mogelijk om gastprofielen te filteren op land, het zou fijn zijn als dit ook gefilterd kan worden op stad. Zo kunnen we altijd bijhouden hoeveel procent er uit eigen stad geboekt wordt.
1 vote -
Ability to enter a nickname for the guest (preferred name) that is not part of their legal names.
Ability to enter a nickname for the guest (preferred name) that is not part of their legal names, sio it would allow staff to address guests accordingly.
3 votes -
Share Guest Data including Stay History between properties
To enhance guest experience and returning guest recognition it is required to share guest data between properties. This includes guest historical stays, preferences and complaints for all properties and not just the local one. Staff should then be easily recognize that this guest already stayed in another property to maintain best guest service.
20 votes
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