798 results found
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Note in the customer profile: "customer name already exists"
For example if a guest, which stayed with us in the past, is booking through another website we have him as a new customer in our system.
It would help us, if the system could create a notice f.e.: “Customer name already exists!” Then we can have a look if it’s the same customer, and we merge the profiles, or not.
33 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Beim Buchen eines Produkts Aufgabe erstellen
Wenn über die Buchungsmaske eine Reservierung gemacht wird, und der Gast bucht einen Blumenstrauß, Massagen oder E-Bikes, dann sollte eine Aufgabe erstellt werden.
Vielen DANK :-)2 votes -
Customise Email templates & send times
Customise timing of when email templates are sent. For example, allow a 'before start' to be sent 24hrs prior or 72 prior to arrival. Also, the option to create new templates from scratch to incorporate upsells and other emails for the customer journey.
If 'Before start' is not enabled to send, allow a Check-in reminder to be sent separately. I understand now that this can only be achieved if Before Start is enabled.
26 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Mews confirmation numbers matching an OTA confirmation number (or guest checkout can at least happen with either)
We're currently experiencing an issue with our online check-in flow where the guest is uncertain about what confirmation code to enter when completing their check-in. This only applies to our OTA guests as that is a different booking confirmation number than the Mews one.
I was wondering if there is a way to make the Mews confirmation numbers match the OTA ones so that we can correct this at the source.
5 votes -
Reply button URL placeholder in Unread message notification template
Speratate the details and the button in {messageDetailsHtml} to allow the "Reply" button as a unique placeholder URL, as it is the only button you can't edit or manipulate using HTML.
1 vote -
VAT display on bill
On the new bill layout, move the VAT down instead of displaying it in the middle together with the bill items, to make the bill easier to read.
11 votes -
Display lowest available rate in booking engine calendar
Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.
This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.
41 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Able to Hide Notes from Internals Tab
Currently, the only notes that can be unselected from the reservation report are the "General Note" from the reservation screen. All Internal Tab Notes from the Customer profile remain visible on the report. Some notes are not meant for all departments or all staff. It would be helpful for Admin to be able to run the reports pertaining to each department without having to overshare notes from the customer's profile.
Just the way General Note Can be unselected, notes from the Internals tab should have the same flexibility.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Booking engine - More visibility in space category description.
Have more lines visible as default in the description of the spaces in the booking engine.
1 vote -
TEXT Extra person on booking engine - no need
We are sending rates for 1 person – and 2 persons are difference rate + 200 DKK.
The issue here is that we wish this text to be unvisible on booking engine.
(extra person: 1)
When the person bookes the room, it knows how many persons it is booking for, so no need to describe this for extra person!1 vote -
nationality on second+ person on reservation
We have to make statistics in most countries and it would help a LOT if the other guest on a reservation who does not have a profile, is automatically the same nationality as the "owner" of the reservation. We have a lot of missing nationalities and we can not correct them without adding every single person with a new profile, in every single reservation and that is too much work.
29 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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send bill to reservation number
Add the possibility to send a bill from a reservation to another reservation by searching for SEconfirmation number, without email adress attached to the other reservation.
1 vote -
invoicable visibility in the search box
Add the "invoiceabe" blue sign . When you search for a company in the main search box.
Atm you can only find the company, but have to go all in to the profile to see if its invoiceable.
1 vote -
invoicing, attach voucher number
Add the option to "safe" information on a bill/invoice for future reservation.
For example:
Be able to attach referens and voucher numbers to the bill. I have noticed you can only attach the information when you are abou to send the invoice.
1 vote -
allotment
Make: take from allotment and add more rooms to allotment as Cenium had before. For travel agents. (Calander mode, and if you are on it, add: (how many rooms they had originaly and how many they have left) so its visible
1 vote -
Manage my reservation
It would be great if a link / website integration could be created so guests can manage their reservations by going to the hotels' website. This would be a handy feature, especially as people cannot find their confirmation mails and such from time to time.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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product restrictions
Allow customization on when a product should or shouldn't be shown to the guest.
Some examples:
- Don't show breakfast product for breakfast included rates
- Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
- Restrict a product for certain days of the week (only available on weekends)
109 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allowing All Location as selection on booking engine
We are building our Group Booking Engine for our group of hotels, the location drop box could only allow the user to select a particular location and display hotels in that location. Can we add a ALL Hotel option in that drop down box, so all hotels within the same group would show once that is selected? this will be very convenience for distribution especially on high constrain dates.
1 vote -
Historical data for guests
We have several guests who request to have the same (or similar) unit as they stayed in before. currently when looking at the guest profile, it is impossible to see what unit number they stayed in unless you open each reservation card.
Is there a way so that this displays on the dashboard and perhaps rather than using the place cards use a one line list which displays all information in a clearer view similar to the orders view (i.e. res number / cancelled or stayed / arrival and departure date / unit type / unit number / rate code…
21 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Online Check-In Document
It would be helpful for the Guests to be able to see the Document which is displayed after Online Check-In via a button on the Reservation Managment page from the Guest portal.
4 votes
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