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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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796 results found

  1. We're currently experiencing an issue with our online check-in flow where the guest is uncertain about what confirmation code to enter when completing their check-in. This only applies to our OTA guests as that is a different booking confirmation number than the Mews one.

    I was wondering if there is a way to make the Mews confirmation numbers match the OTA ones so that we can correct this at the source.

    5 votes
    How important is this to you?
  2. Speratate the details and the button in {messageDetailsHtml} to allow the "Reply" button as a unique placeholder URL, as it is the only button you can't edit or manipulate using HTML.

    1 vote
    How important is this to you?
  3. On the new bill layout, move the VAT down instead of displaying it in the middle together with the bill items, to make the bill easier to read.

    11 votes
    How important is this to you?
  4. Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.

    This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.

    41 votes
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  5. Currently, the only notes that can be unselected from the reservation report are the "General Note" from the reservation screen. All Internal Tab Notes from the Customer profile remain visible on the report. Some notes are not meant for all departments or all staff. It would be helpful for Admin to be able to run the reports pertaining to each department without having to overshare notes from the customer's profile.

    Just the way General Note Can be unselected, notes from the Internals tab should have the same flexibility.

    7 votes
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Have more lines visible as default in the description of the spaces in the booking engine.

    1 vote
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  7. We are sending rates for 1 person – and 2 persons are difference rate + 200 DKK.
    The issue here is that we wish this text to be unvisible on booking engine.
    (
    extra person: 1)
    When the person bookes the room, it knows how many persons it is booking for, so no need to describe this for extra person!

    1 vote
    How important is this to you?
  8. We have to make statistics in most countries and it would help a LOT if the other guest on a reservation who does not have a profile, is automatically the same nationality as the "owner" of the reservation. We have a lot of missing nationalities and we can not correct them without adding every single person with a new profile, in every single reservation and that is too much work.

    29 votes
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Add the possibility to send a bill from a reservation to another reservation by searching for SEconfirmation number, without email adress attached to the other reservation.

    1 vote
    How important is this to you?
  10. Add the "invoiceabe" blue sign . When you search for a company in the main search box.

    Atm you can only find the company, but have to go all in to the profile to see if its invoiceable.

    1 vote
    How important is this to you?
  11. Add the option to "safe" information on a bill/invoice for future reservation.

    For example:

    Be able to attach referens and voucher numbers to the bill. I have noticed you can only attach the information when you are abou to send the invoice.

    1 vote
    How important is this to you?
  12. Make: take from allotment and add more rooms to allotment as Cenium had before. For travel agents. (Calander mode, and if you are on it, add: (how many rooms they had originaly and how many they have left) so its visible

    1 vote
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  13. It would be great if a link / website integration could be created so guests can manage their reservations by going to the hotels' website. This would be a handy feature, especially as people cannot find their confirmation mails and such from time to time.

    9 votes
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  14. We are building our Group Booking Engine for our group of hotels, the location drop box could only allow the user to select a particular location and display hotels in that location. Can we add a ALL Hotel option in that drop down box, so all hotels within the same group would show once that is selected? this will be very convenience for distribution especially on high constrain dates.

    1 vote
    How important is this to you?
  15. We have several guests who request to have the same (or similar) unit as they stayed in before. currently when looking at the guest profile, it is impossible to see what unit number they stayed in unless you open each reservation card.

    Is there a way so that this displays on the dashboard and perhaps rather than using the place cards use a one line list which displays all information in a clearer view similar to the orders view (i.e. res number / cancelled or stayed / arrival and departure date / unit type / unit number / rate code…

    21 votes
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. It would be helpful for the Guests to be able to see the Document which is displayed after Online Check-In via a button on the Reservation Managment page from the Guest portal.

    4 votes
    How important is this to you?
  17. Allow customization on when a product should or shouldn't be shown to the guest.

    Some examples:

    • Don't show breakfast product for breakfast included rates
    • Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
    • Restrict a product for certain days of the week (only available on weekends)
    107 votes
    How important is this to you?

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Hello, most of the time, my team forgets to check the "send marketing emails" option in the profile internals when checking in through the browser. However, when using Mews Kiosk, this doesn't happen since the button is on the profile filling screen. Is there any way to have this button available in the profile section through MEWS for the Browser as well?

    3 votes
    How important is this to you?
  19. We use "reservation notes" to communicate between shifts. Sometimes notes are important ONLY for reception staff. Sometimes notes are important ONLY for housekeeping staff. It would be good to be able to split notes keeping this in mind. For Housekeeping staff notes, they should appear on the "guest in house" reports, so teams get briefed daily on what to do in each room.
    For Reception staff notes, it would be better to have them pop up when opening a reservation, to be sure they are read before check-in/check-out.

    9 votes
    How important is this to you?
  20. DOEL van reservering is een verplicht veld met 3 prefixes (student, recreatie, zakelijk) - voor ons zorghotel niet relevant en het is niet aanpasbaar. aangezien het ook een verplicht veld is in de online kiosk hebben we daarom alle mails uitgezet. Het zou goed zijn als je daar aanpassingen in **** doen zodat het past bij het hotel.

    2 votes
    How important is this to you?
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