1867 results found
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Have one line item in open bill when adding multiple products from additional service to a bill
When adding multiple quantities of the same additional service product to an open bill, the display is different depending on the quantity selected when adding the product.
- When I input a quantity of 10 or less of the product, the open bill shows each individual product as an individual line on the open bill.
- When I input a quantity of more than 10 of the product, the open bill shows one line that groups all those products.
Property would like that one grouped line is displayed on the open bill regardless of the quantity, as this makes it…1 vote -
cancellation
Hi MEWS Community,
We currently use non-refundable rates, but on Booking.com we still allow a certain level of flexibility:
Guests can modify their stay dates prior to arrival with no penalty for the cancelled nights. The stay itself remains non-refundable, only date changes are permitted.This flexibility works very well for us commercially and helps reduce full cancellations while keeping the revenue secured.
However, we’re finding it difficult to replicate this exact logic in MEWS.
At the moment, MEWS treats non-refundable rates as fully rigid, without the option to allow date changes while keeping the payment non-refundable.When a guest shortens or…
1 vote -
Additional services revert to previous owner at check-in
Summary
When changing the bill owner, additional services (e.g. breakfast and breakfast adjustment) initially follow the new owner correctly. However, as soon as the guest checks in, these items revert back to the previous Reservation Owner due to default billing automation.Current impact
Manual changes done before check-in are undone
Creates daily manual work (15+ bills)
Increases risk of billing errors
Improvement request
Please allow one of the following:Additional services to respect manual owner changes and not revert at check-in, or
A billing automation setting to control whether additional services follow the Bill Owner or Reservation Owner during check-in.
…
1 vote -
Pouvoir sélectionner plusieurs espaces à bloquer sur usage interne
Cela pourrait être pratique de pouvoir sélectionner plusieurs espaces à bloquer aux mêmes dates sur la fonctionnalité usage interne pour éviter de le faire à chaque usage
1 vote -
Firmenreservierung ohne Gastnamen - Company reservation without guest names
Warum muss ich bei einer Firmenreservierung sofort einen Gastnamen anlegen? Es wäre einfacher, wenn ich nur den Namen der buchenden Person anlegen könnte und die Gästenamen dann nachtrage. So muss ich die Felder doppelt ausfüllen. Gerade bei Firmen, die mehrere Zimmer gebucht haben, ist das anstrengend.
Why do I have to create a guest name immediately when making a company reservation? It would be easier if I could just enter the name of the person making the booking and then add the guest names later. This way, I have to fill in the fields twice. This is particularly tedious for…
4 votes -
Future Arrivals with Routed Bills Report
We need the ability for the Ledger or Reservation Report to surface future arrivals that have routed billing but still carry unpaid balances. It would be more efficient to pull that data in one place.
This visibility allows hotels to proactively verify payment arrangements, prevent revenue leakage, and resolve billing issues before the guest arrives. Adding this filter or data point will reduce manual audits and improve operational readiness for front desk and accounting teams.
1 vote -
Make new "last minute" arrivals arriving today more visible on the arrivals list?
Can you make new "last minute" arrivals for today more visible on the arrivals list?
- Arrivals made between yesterday 00:00 and today are not easy to see unless you check the reservation report, which is not user friendly in a fast pace environment.
- Can they be marked in the system with a symbol or color or notification (or in any other way) for us to be notified on the day?
49 votes -
MOVE THE ACCOUNTING REPORT BACK TO THE MAIN SCREEN
You have moved the Accounting Report away from the main screen and into a sub category of Finance.
This is a terrible idea.
Please move it back.
1 vote -
Purchase Order number
Would be great if the purchase order number created is connected to each reservation so we can have different numbers for different reservations but send one invoice
1 vote -
Customizable Notifications for Targeted Booking
Hotel teams often need to monitor and act on bookings tied to specific rates, promotions, or space categories due to unique selling conditions (e.g., limited inventory, special packages, or compliance requirements). Currently, notifications are generic and do not allow filtering by these criteria, which can lead to missed opportunities or operational inefficiencies.
Proposed Solution: Enable customizable notifications that allow users to set triggers based on:
- Rate plans or promotions
- Space categories (e.g., suites, meeting rooms)
- Specific conditions (e.g., minimum stay, package inclusions)
1 vote -
Creating the same task for the whole group
We have a bunch of big groups coming which all have the same task set up, for different departments (e.g. housekeeping and reception). It would be great to be able to make the same task once for the whole group, instead of doing 30-40 tasks individually. The same would go for if we need to make the same task for multiply departments, it would make it easier to just choose the corresponding departments.
96 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Make it possible to edit the rate of an existing availability block
Currently, it’s not possible to change the rate of an availability block once it’s created. To make any adjustments, the block would need to be deleted and a new one created.
It would be very helpful to have the option to modify the rate directly without having to delete and recreate the block.:)
20 votes -
Make invoice automation optional after rooming list import
La création automatique d'une facture par chambre lors de l'import d'un rooming n'est pas un besoin pour mon hotel. Cette fonctionalité devrait être facultative.
1 vote -
Move a guest from a higher category to a lower category in the planning view
Currently, it is not possible to move a guest from a higher category to a lower category in the planning view. This restriction is particularly problematic when working with groups for whom the room type is irrelevant. Each time, you have to go to the reservation in question to make the change. This is a waste of time for us.
This restriction would be implemented to avoid making mistakes. But why not simply display a warning message, but still leave this option open?
7 votes -
Cancel all products when reservation is cancelled
When adding a product to an open bill, even though the product is linked to the reservation, if the reservation is canceleld the productstays charged. Any product that is linked to a reservation, wether it is a bookable product or not should be cancelled automatically when the reservation is cancelled.
2 votes -
Timeline jumps when clicking on a reservation
Since some days the timeline always jumps/ changes in a way that the reservation clicked on appears in the middle of the window on the left side. Also if you just want to move a reservation to another space. This is really annoying.
couldn't you change this back?2 votes -
Add a drop down button above the timeline view to switch service
It would be nice to be able to quickly switch the context (bookable service) from the timeline view. Often we need to quickly look up something from the timeline in another service (parking or conference room). Currently it is necessary to go to the dashboard, switch to the other service, and then access the timeline again.
3 votes -
Allow choose checkout date cross the different months on the same calendar without manual swich
If the check in date and check out date are not in the same month, the calendar should be a continuous calendar without the requirement for manual switch to next month to be able to choose the check out date. Allow choose checkout date cross the different months on the same calendar without manually switch to next month.
1 vote -
Baby bed note in the Mews app
When a baby bed needs to be in the room, you will see it on the app behind the check-in time.
Unfortunately, this is difficult to see.
Can it maybe be made a bit brighter by giving it a different color or something?
1 vote -
Suggestions for Improved Parking Management in MEWS
We would really appreciate having the option for parking to be automatically marked as “checked-in” once the guest checks into their room and also automatically adding the parking booked on the bill to the timeline of Parking Service.
Currently, having to switch between services to manually check in the parking is inconvenient and time-consuming, especially during busy check-in times. Automating this step would greatly improve front desk efficiency.
Additionally, it would be very helpful to have a “parking” icon displayed in the guest profile, so we can quickly see who has a parking spot.
It would also be useful to…
4 votes
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