1930 results found
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Purchase Order number
Would be great if the purchase order number created is connected to each reservation so we can have different numbers for different reservations but send one invoice
2 votes -
More Features and Information in the Timeline
n our previous system, HS/3 (Germany), there were extensive functions and direct information available in the occupancy plan, which corresponds to the timeline in MEWS.
- Reservations could be extended or shortened directly in the timeline, and travel dates could be changed by moving the reservation horizontally.
- It was possible to see directly how many people occupied a room without selecting or clicking on a booking.
- Important guest and reservation details were displayed simply by hovering the mouse over different bookings, especially the phone number.
- It would be helpful if reservations could also be downgraded, perhaps with a pop-up warning when…
1 vote -
More granular search when moving bill items to another company profile
When moving items to a new bill, it will be great if we could have more options to filter the bills. For example, now, if we were to choose "Another Company" it will show all bills open on that company profile. But when we have hundreds of bills open (especially when created through billing automations), it is very hard to know which one is which. Ability to filter with the associated profile would be very useful.
11 votes -
Invoice Line Grouping for Packages
It would be great if invoices could combine the room stay and related package items into a single line when they are linked to the same date.
For example, for a “Bed & Breakfast” package, the accommodation and breakfast charges would appear grouped together on the invoice instead of being separated into different lines.
This functionality was previously available in Hotello and made invoices much clearer and easier to read for guests.
1 vote -
Flag late arrival to prevent automatic no-show cancellation
When automatic no‑show cancellation is enabled, Mews currently cancels all no‑shows at 6:00 am on the day after arrival. This works well in most cases, but creates challenges for guests who have communicated a late arrival.
Request:
Add a simple “Late Arrival” flag on a reservation that can be set by front desk agents without checking the guest in.If a reservation is flagged as Late Arrival:
- It should not be automatically cancelled as a no‑show
- The reservation remains active until the guest arrives or is manually handled by staff
- Normal no‑show rules continue to apply to…1 vote -
invoice without room category
To remove the room category from the invoice
1 vote -
Email product checklist
As a small hotel, we don’t always place product orders every day. As a result, we sometimes forget to check the product checklist. We would like the ability to receive a daily email at a configurable time (ex. 7 p.m. the day before) with the product checklist included directly in the body of the email. This would eliminate the need for multiple clicks to access the checklist and reduce the risk of missing product orders.
1 vote -
Multi-department allocation for Mews products
Currently, a product like breakfast (€20) is fully assigned to a single revenue center (“Breakfast”).
💡 Proposal: allow automatic allocation of revenue across multiple centers, either by fixed amount or percentage (e.g., €5 beverages + €15 food).
This would provide more accurate reporting, a true analytical view, and reduce manual adjustments.Note: Breakfast is just an example. This approach could be applied to many products and services across Mews PMS, POS & EMS.
1 vote -
Tasks: 'In progress' status
Currently, tasks in Mews can only be marked with a deadline and then completed. However, it would be very helpful to have an additional status — such as “In Progress” — to indicate when someone has already started working on a task.
This would greatly improve team communication and coordination, especially in situations where multiple users might otherwise pick up the same task or wonder whether it’s already being handled.
Having a clear task lifecycle (e.g. To Do → In Progress → Done) would provide more visibility and reduce confusion.
9 votes -
When rebated a bill the reopen as a new bill is not an option after that.
The 'Rebate' function is currently causing issues in our customer communication and accounting. When a bill is rebated, we are unable to reissue it as an open bill, which is problematic for several reasons:
Customer Experience: We often do not want to send a credit note or proof of a rebate to the customer—for example, if we are simply correcting an internal error or removing a product. Providing a new receipt showing a rebate is confusing and lacks logical UX.
Integration with BookVisit: Our connectivity is dependent on being able to resend reservations to MEWS. If we accidentally close a…
1 vote -
Nested space availability logic failing to account for multi-night gaps
When nested spaces and standalone spaces share the same physical inventory and is part of the same space category, their availability is linked. The system
should recognize that their availability is not linked when it comes to optimization of space assignment as reservation on the nested space does not automatically means it can be moved to the standalone space.2 votes -
Filter the restriction calendar by rate or rate group
Adding a filter option in calendar view, so you can see the calender for just one rate or rate group.
6 votes -
Use the filter options to assign spaces
Filter Options: Use the filter options to assign spaces based on criteria like space types, status, and floors. This helps in narrowing down the spaces visible to each housekeeper.
Access Control: Unfortunately, the Mews Housekeeping App does not currently support restricting access based on working days or preventing the use of filter options entirely. Housekeepers can still see all spaces but can only update the status of those assigned to them.1 vote -
Auto-Reassign or Flag Reservations When Setting a Space to Out of Order
When marking a space as Out of Order, Mews currently provides no visibility into existing reservations that overlap with the OOO period. Property staff must manually search the timeline to identify affected bookings and reassign them one by one. This is time-consuming, particularly for larger properties, and leaves room for human error. A missed reservation can result in a guest being assigned to an unavailable room at check-in.
Proposed Solution (tiered):
Display affected reservations. When a space is set to Out of Order, present a summary of all reservations on that space that fall within the selected OOO dates. This…
1 vote -
Change default end time for Out of Order to e.g. midnight
Problem:
We use Out of Order (OOO) to manage rooms that are temporarily unavailable e.g. for repairs or renovations.
However, the default end time is set to midday, which makes it unclear when the room should be included in daily cleaning plans. In addition, the room can only be updated to “Clean” after 12:00, once the OOO period has ended.This creates unnecessary confusion and limits flexibility in housekeeping operations—especially for teams working on mobile devices without access to adjust OOO blocks.
Solution:
Allow setting a default end time for Out of Order e.g. midnight, so it is clear which…1 vote -
Enable housekeeping to update status Out of Order
Problem:
We use Out of Order (OOO) to manage rooms that are temporarily unavailable e.g. for repairs or renovations.
However, the default end time is set to midday, which makes it unclear when the room should be included in daily cleaning plans. In addition, the room can only be updated to “Clean” after 12:00, once the OOO period has ended.This creates unnecessary confusion and limits flexibility in housekeeping operations—especially for teams working on mobile devices without access to adjust OOO blocks.
Solution:
Allow setting a default end time for Out of Order (e.g. midnight), so it is clear which…1 vote -
Show group total price for (optional) reservation groups
Currently, the 'manage reservation' screen for groups does not show a summary of the total cost for the group, but only shows the total of each individual reservation.
With optional reservations, there is no bill added to the 'billing' tab yet, so there is no (easy) way to verify how much the total cost is for the group reservation. This causes difficulties especially when sending out quotes to the guest.
19 votes -
Gästedaten sofort komplett eingeben - Enter guest details immediately and in full
Es ist unglaublich nervig, dass ich, wenn ich eine neue Reservierung manuell anlege, nicht sofort alle Daten wie z.B. die Adresse des Gastes oder die zugewiesene Firma eingeben kann. Warum kann man das Fenster dafür nicht erweitern?
It's incredibly annoying that when I create a new reservation manually, I can't immediately enter all the details, such as the guest's address or the assigned company. Why can't the window be expanded for this?
8 votes -
Allow removal of items on multiple rooms simultaniously
We often have large groups of guests with on all rooms the same items booked. If we make a mistake, or something changes in the booking, we have to go room by room to cancel the wrong item. It would be great that if you select rooms with the same items on them, ( because you add the items to all the roms at the same time) you can also remove them all together.
6 votes -
New Ledger with Pre-set filters and bring back exports
With the updated (01/2026) Guest Ledger, there's improved visibility, but there's no pre-set filters. Would make life much easier.
Also, no exports NOR scheduled reports available anymore.
Please bring the function for exports and reports back.
Thanks!2 votes
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