Requested Enhancement Suggestions

Refund Amount Limits by Role

Configure maximum refund values per user role.
Example:
Front Desk Agent: up to €50
Supervisor: up to €500
Manager: unlimited

Refund Approval Workflow

• Refunds exceeding a configured threshold require approval from an authorized user.
• Approval can be completed within Mews before funds are returned.

Separate Refund Permission

• Decouple refunds from other billing permissions (rebates, reissues, bill owner changes, etc.).
• Allow customers to grant refund access without exposing unrelated financial actions.

Optional Warning/Confirmation Controls

• Alert users when attempting to refund the full payment amount.
• Require an additional confirmation step for high-value refunds.

Business Impact
- Reduces accidental revenue loss from incorrect refunds.
- Supports properties with frequent staff turnover and seasonal employees.
- Maintains operational agility at the front desk.
- Improves segregation of duties and financial governance.
- Reduces supervisory workload while preserving appropriate financial controls.