2194 results found
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Move a guest from a higher category to a lower category in the planning view
Currently, it is not possible to move a guest from a higher category to a lower category in the planning view. This restriction is particularly problematic when working with groups for whom the room type is irrelevant. Each time, you have to go to the reservation in question to make the change. This is a waste of time for us.
This restriction would be implemented to avoid making mistakes. But why not simply display a warning message, but still leave this option open?
5 votes -
Restrictions consider departure date
Currently restrictions only consider the arrival date and not the departure date.
This means that if I want only allow bookings at my property from today - 365 days from now, setting the below restriction is not enough to close out the property from day 366 onwards. This restriction will allow a reservation to start on day 1 - 364 and end any day afterwards.
Restriction type: Closed to Stay/Arrival/Departure
Maximum advance: 365 daysThe best current workaround is to set the below restriction. However, this restricts stays arriving on day 336 - 365, and also for more than 30…
2 votes -
Faster way to change rooms status to Inspected
Faster way to change rooms status to Inspected
It would be great to be able to batch-update the status of rooms, this way I can select all rooms that have been cleaned and inspected and update them in just one click. It could be like the checkout feature that allows you to batch check out.
1 vote -
TIP as category
It should be possible to book TIP or expenses.
Currently, Mews does not recognise this booking type, which means that we have to calculate everything manually and book via detours. This harbours great potential for error.Expense postings must be deducted directly from the cash register contents.
Expenses should therefore not appear in the sales figures.36 votes -
To receive unassigned space notification
It will be very helpful if we can receive an automatic notification when a reservation is not assigned to any space and requires the front desk agent to tetris reservations to fit in the spaces.
4 votes -
Flexible Room Sorting
Currently, the way room numbers are sorted in Mews is fixed and there is no way to change it quickly. It would be helpful to be able to sort rooms numerically, alphabetically or by floor and to allow for quick changes between these displays for different workflows.
7 votes -
Cancel all products when reservation is cancelled
When adding a product to an open bill, even though the product is linked to the reservation, if the reservation is canceleld the productstays charged. Any product that is linked to a reservation, wether it is a bookable product or not should be cancelled automatically when the reservation is cancelled.
1 vote -
See relevant block with rooms not picked up
At the moment you are unable to see the specific group that has remaining rooms that have not been picked up, instead you see all the groups with blocks during the specified dates.
With that you need to go into each of the groups to check which ones still have rooms that have not been picked up nor released.28 votes -
Improvement on Product Rules Conditions
Add More conditions to the Product Rules: so users can have even more specific applications. Some of them are:
Such as the "Creation Date" of reservations. Especially if a new tax/service fee is to be in effect only after/before a certain date.
Age Categories
Space Features
Valid Period of promotion (Voucher)
Floor Number8 votes -
Enhanced Permission Settings for Refund Limits in Mews
Dear Mews Team,
We highly value the flexibility and efficiency Mews provides in managing our daily operations. However, we would like to suggest an improvement to further enhance security and accountability within the platform, particularly concerning refunds.
Currently, refund permissions in Mews are not granular enough to allow businesses to effectively control the maximum refund amounts that can be processed by various team members. This presents challenges in maintaining financial oversight and ensuring that only authorized personnel handle larger refunds.
We propose the introduction of enhanced permission settings that allow businesses to:
Set Refund Limits: Define maximum refund amounts that…
14 votes -
Timeline jumps when clicking on a reservation
Since some days the timeline always jumps/ changes in a way that the reservation clicked on appears in the middle of the window on the left side. Also if you just want to move a reservation to another space. This is really annoying.
couldn't you change this back?1 vote -
Receive a daily no-show report.
It would be great if we could receive a no-show report, either as an xml attachment in an email, or a pdf report through email.
Currently the only way to check no-shows is on the day itself and there's no way to really gather statistics from this unless you keep track yourself.
23 votes -
Invoice Screen
When we check out guests at the reception, it would be helpful if we could easily display the invoice digitally to the guest before checkout. The idea would be a button that would send the invoice view to a permanently installed iPad/screen for the guest. For example, you could select the right or left screen, and the invoice would then appear there. This could be achieved via a browser window.
6 votes -
Show group total price for (optional) reservation groups
Currently, the 'manage reservation' screen for groups does not show a summary of the total cost for the group, but only shows the total of each individual reservation.
With optional reservations, there is no bill added to the 'billing' tab yet, so there is no (easy) way to verify how much the total cost is for the group reservation. This causes difficulties especially when sending out quotes to the guest.
6 votes -
Send confirmation email to company
Very often the touroperator/agency have a common email they use for bookings. It should be possible to eighter register the same email on several persons, or choose company email to confirm booking,
26 votes -
Tipping cleaners via Qr code in the rooms
There is less and less cash money in the wallets of the guests. We would be happy if there was a Mews-integrated Qr-code solution for the room cleaners, which can be distributed in the rooms so that guests can tip about it. I was inspired by the provider "Tippie" > https://tippie.de/ . They offer exactly that, but unfortunately not Mews integrated
1 vote -
Auto-Refresh Dashboard
The home page dashboard should auto-refresh whenever the user clicks the Mews logo or the action flow sends the user to the dashboard. The timeline auto-refreshes which is helpful knowing the content is accurate and can be seen changing in real-time such as when a reservation is moved from one space to another. The primary source of all summary information and donuts such as the home page dashboard should do the same.
5 votes -
Receive larger Excel files
Hello everyone,
I work a lot with accounting reports to provide data to external Excel files that create very clean dashboards. I have set up an automatic sending from Mews to my mailbox, but the Excel files are too large.
Do you have any suggestions or possibilities to increase the maximum file size that can be sent to our mailbox? Receiving them by email saves me a lot of time since I manage six properties in Mews.
Thank you for your help!
1 vote -
Selection of multiple room categories within the availability & occupancy report
It would be helpful to select multiple room categories within the availability & occupancy report.
At the moment it is only possible to select all or one room category. If you like to check on the availability of only a few space categories you have to search the whole list.32 votes -
Personalize custom links per user
Can we personalize the custom links per user not per property? This would really help us on the user side to have an easier access on daily business
1 vote
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